nationsbenefits.com Reviews 

I figure those of us who use this program if we write every month.Perhaps the owners of the program will do something to improve it. I ordered some items last week.Surprisingly, it still has not been delivered.It's been about 7 days now and usually they say it takes about 2 days.Well, my item is still about 7 hours away.In the same state I live.They are telling me it's going to be delivered to day though. My disappointment grows monthly.The items that are available online.I guess I'm supposed to buy them every month because very few things available in the stores I go to. The online items are expensive, Generic, And not of good quality, most unfortunate, I did write to aetna and they told me to bring it up to nation benefits.
I did not do that because I doubt that it would really matter and if you can believe it they don't even have an email. please get better products, more variety and make more less expensive item available to be purchased in store and online. I'd like to save money.No matter whose it is.

I ordered 3 things from their site. When my order arrived, I received one of the items and one incorrect item. I called their help line to straighten out this mistake. The person I spoke with was apologetic and seemed to take care of everything. After checking my account, there was an indication this re-order was under review. After 3 weeks I checked again, and the Reshipment order was changed to Reshipment denied. I never had a response by email about this. When I called, they told me they had a photo of the FedEx box on my porch. That was correct, but I told them it was the incorrect order, which was much smaller than it should have been to contain the correct items. I was told that their decisions are always final, and there is no recourse possible, but I could file a greivance. They gave me the number to call, and when I finally got through, they took down my story. There was never any response via email or call. I got no response, of course.
Also, their IOS app does not work, their website automatically submits the wrong saved info into the wrong fields, and their catalog have very inadequate descriptions of their product offerings. Checking on your order status is convoluted and counterintuitive.

Well I used my card for the first time... I am ashamed of the food prices in their catalog. Its disgusting. A can of Carrots 3.50. Their catalog is a sham. Who buys this stuff I don't even know who make this. It looks like food pantry food. Also the Home products section, A pack of tissues you would carry in your pocket book. Are you kidding. No toilet paper, paper towels. The shampoo is a bottle is the type you can buy in the .99 cents store and they filled it up with what looks like soap and water and added food coloring for the color. No information on what type of hair, also they didn't even bother to create a label. Its looks like some drew on the bottle shampoo. These are necessities. This is the worst card I ever seen. I tried to get gas, the pumps here in Orange County N.Y. only take chipped cards, You cant swipe your card. If I had to rely on this card for food I would starve, or die of a heart attack form the most unhealthy food I have ever seen. Next month I decided I would just pay my Electric bill or some bill and use the money i would have spent on food. This is so bad... Someone needs to do something. Shame on the Government for allowing this to happen. I worked all my life, I am a senior to be treated like this? So Sad.

They re awful to deal with - and we need a class action to get their attention. The card is limited where it will work. If it does not work you can request a reimbursement - but the review process for reimbursement takes 30 days. By that time your benefit has rolled over for the month and you may never get paid. Customer service borders on hostile. I would like to see these people out of business

nations benefits is NOTHING but crap. They lie, they overcharge for products on their site, they do NOT provide a list of approved products on their site. The supervisors lie and do not return phone calls. I've made repeated requests to hear from Supervisors and gotten one phone call which wall FULL of erroneous information.
A little history. Optimum chose these morons 2 years ago. For the first 8 months, you couldn't use Publix or Winn Dixie, the two LARGEST grocers in the state of Flordia. NOT ON THE LIST. Only Wal-Mart.
This year, somehow they are even worse. Customer service is peopled with those who know nothing and lie to cover that lack. The "list" of eligible products on their web site is NOT a list. It's a search and it does NOT return the same information on the insured's screen as it does on the NB CSA screen. I told the agent I could send a screen shot for verification, but, of course, these idi*ts can't receive screen shots.
Don't look for them on FB. They do not allow posts or comments. More proof that they don't care, don't know and don't care if you know. But, they pay for pet food.
These are the absolute WORST. I've filed several grievances with Optimum, but they are doing NOTHING.
My advice: file grievances. More than one. Change your carrier. I will. Nations non-Benefits SUCK.

my wife and i are Freedom healthcare customers. First of january 2024 we purchased food at winn dixie and used both of our cards $170.00. winn dixie removed all money and did not apply any of the $170.00 to our groceries. After 3 calls to nations benefits and 2 calls to freedom nothing was resolved. VERY POOR CUSTOMER SERVICE !!!!!!! $170.00 LOST. Worst service possible !!!!!

in December i was shorted three items. i provided evidence that there was a shortage.
it took them at least 6 weeks to address this issue but only after i contacted Florida Blue. it should be noted that during that period i asked to speak to a supervisor at least 5 times but to no avail on each attempt. i finally got the shorted items replaced.
now in this quarter the exact same thing happened! i now honestly feel something is not on the up and up with this company. I seems that they are targeting Seniors!

got my flex card was dismayed. realize i can only buy grocery with it it's fine at food lion have yet use it anywhere else you only buy OTC online catalog. there lot stuff they don't have i prefer to use that also cheaper i gave 3 star needs improvement.

I have called 4 times in 3 weeks to get a refund on the extra benefit card I mistaken used on 1-1-24. The reps i talked to were nice and promised a refund. Has not happened plus I got charged $34 on my CC and I never gave them my card. My CC company has refunded that money to me temporality but not nations benefit. PLUS the prices are 1/3 more expensive than you can buy these items elsewhere.

This was my 1st time using this "healthy foods" benefit. I tried to use at Walmart but nothing was eligible, even the foods listed in their catalog. So, I called customer service for an explanation. Basically, I will be forced to order these foods from Nations Benefits Catalogue, spend quadruple what my Walmart charges, very limited selections and the best part ---the majority of their foods are NOT HEALTHY! So disappointed. I can't wait to see what I get in the mail. After reading the other reviews, I guess I will be disappointed again. Update- I did not get the items listed in their catalogue but substitutes. I was also charged sales tax on some foods that are not taxable in PA. If I didn't know better, I swear these foods came from a Food Bank. I've worked in Food Banks and these foods resembled what we gave out in the monthly food boxes. This company is making bank on this scam!

They say you can purchase groceries from Walmart--not online but at the store. I was fine with that. So just out of curiosity, I used their scanner on the app to scan things I had bought from Walmart previously. NOTHING was eligible. Milk, butter, cheese, canned goods, bread.... everything I scanned came back as "not eligible". So what exactly can you buy? What a scam. So you're forced to buy from their ridiculously priced list of items (which I won't do). Not to mention how limited the selections actually are. Well... the only positive out of all this is that I'll get $140 worth of free Uber rides....... even if my fridge is almost empty as hell. 🙄

products that you order are not what you get and when you contact customer service if they decide to correct the item they still send you the wrong item. Then you don't get what you order

Wife and I have Flex Card through Aetna, and it absolutely sucks. Always a problem at Check-out, If Nations has Placed Your Benefit Amount on Card. Customer Service is a Joke Have to File a Ticket for everything, and wait 48-72 Hours, which has yet to Work. Just Today 1/13/24 had to call for the second time this week only to get yet another run around. Have had enough Tues. We will begin looking for a new Insurance Company, also will File a Formal Complaint with State of Florida Consumer Affairs. This Company has No Regard for their Customers at all. Don't waste time calling Customer Service, No help, No knowledge!!! Would give Zero Stars, if there was such a rating!!!

shame on nations benefits and Aetna for stealing from the disabled elderly and poor. You need to do better provide us with food and medical supplies that aren't contaminated and damaged. Every single time I order everything is just thrown in a box damaged there is no refund there is no replacement The food is ruined the cans are dented there's white powdery substance over everything they send food and medicine together It gets cross-contaminated. This happens every quarter. that I have been with them 2 years I've repeatedly been told replacements will be sent they never are. It is a shame I cannot include the pictures in this review

This complaint is directed to FedEx. Someone is lazy and inconsiderate. They left package in front of my living room window. I wouldn't have known it ws there if an Amazon deliverer hadn't seen it and gave it to me. I have a front door with large address numbers visible as well as a doorbell. This is unacceptable with all the porch pirates around. I don't blame Nations Benefits but FedEx should train their people to be more considerate and put themselves in the customers place.

Reduced availability of many, many items, still at CVS inflated prices.

Benefit went up 33% ($75-$100) but prices of items went up 50-90%. SCAM!

Can the star rating get any lower? Why do we pay more for getting less? WHY is a 10oz can of Campbell’s Chicken Soup $4.25 vs EVERYONE ELSE who’s selling it from $1.26 at Walmart to $1.39 at Target. Even with Door Dash is selling it at $1.95! As big as Aetna is, why couldn’t they pick a company that has access to a full scope of supermarkets by PROPER demographics? Why since enrolling Jan 2023, I HAVE NOT been able to use the HEALTHY FOODS PORTION OF THE CARD, losing out on $800 this year? How come when I called Aetna Resolution and spoke to Anna, she sent me a roughly 12 PAGE letter informing me that Nations Benefits is in my area. BUT LOOKING AT THE LETTER, SHE ONLY LISTED PHARMACIES which I INFORMED her I had NO ISSUE using it there. My local supermarkets within walking distance DOES NOT ACCEPT NOR HAS HEARD OF IT! I informed them that the one citing being 3.5 miles away ends up being a 2 hour trek one way because of no one to take me. Being post chemo treatment, which I stated, and going far is not a wise thing to do, and AETNA DOES NOT CARE ABOUT THEIR HEALTH CARE CUSTOMERS. Unfortunately, there will always be more questions than answers and DEFINITELY more problems because companies like AETNA AND NATIONS BENEFITS are NOT interested in SOLUTIONS.

They never complete your orders fully. You might receive half of what you ordered or nothing at all. But on invoice They put down on paper that your order is complete so it makes it difficult to get a refund. They send your package to different states with no apologies and refuse to reship or refund. Customer service is terrible and condones poor packaging with they're so busy so they forgot to give you what you paid for. Your items are thrown in the box. I lost an entire box of oatmeal because it was tossed in the box and all the oatmeal fell out.I ordered cream of wheat once and they gave me grits instead. I dislike grits! I ordered two 6 pack ensures that came up to $38 but only received 1 pack yet the invoice says the order was complete. They are a dishonest company who do not care about integrity or the people they are supposed to service. They think we need them when they need US. Disabled, elderly and retired people should be treated better not like savage animals. We are humans.

One word.....terrible!
I have almost $1000 in unused benefits because no one in my area takes this card or has the items I need. I will be looking for another health carrier next cycle. This is totally unacceptable.