nationsbenefits.com Reviews 

Pricing. CEO is a doctor.

Today Humana admitted some health care suppliers were not undating codes in major stores checkout database that resulted in an item not being eligable. You can scan a product with the NationsBenifits app that shows the item is eligable, but when checking out it's not covered. Don't waste time calling the "customer support" 800# it is an endless AI generated loop that goes no where

Nations benefits is a joke, already March and still cant use my benefits card. After 3 months of doing my part and nations benefit and select health job, they always have an excuse,mind you my Dr. has sent chronic condition forms 6 times but NBs said they cant find it or never got it although there is always a confirmation sent. Bad business as they are Intermountain corporate that is useless. Very unhappy. Do not recommend them at all.

customer service appeared to be identity theft scam. telling me that due to hippa laws related to health benefits they had to have it. i just wanted to know where i could use the prepaid mastercard but learned that it’s not actually a mastercard

Absolutely trash shipping! I ordered several items and they put the larger heavy items on top of the lightweight items and they all got crushed. Who thought these kids how to pack a box? Other items I've order where almost expired or damaged in one way or another. Nations Benefits can keep their junk!

Nation's Benefits is a total joke. Their app doesn't work to scan or identify eligible items when shopping at a store. The products available directly from them are so overpriced that it's ridiculous, and delivery is always delayed. I have a Geisinger Gold plan that I'm happy with other than the truly awful Nation's Benefits.

I sent a receipt for a season ski pass for reimbursement October 2025. In December 2025 I called asking about the status of the reimbursement and was told it was being processed and to give it 4 weeks to come in the mail. In January 2026 called again, and they said they had no record of receiving the email and reimbursement request. Asked to speak to a manager, was placed on really long phone waiting, waiting, waiting. The supervisor promised to stick with the problem, and the check FINALLY came February 19, 2026. Select Health Utah needs to choose another benefits provider.

The absolute WORST. Their customer "service" reps are seemingly instructed to give you any and every excuse why your claim is denied. In my case that included lying and constantly changing their story and finally trying to tell me that my reimbursement benefit had been "exhausted" even though they'd never sent me a single check. When I asked how to appeal, the guy refused to even tell me what the appeal process is, saying it wouldn't do any good to appeal because I'd just keep getting same answer. I got so exasperated after several attempts I finally just gave up; it's not worth the time, effort, and aggravation. And that is their goal, I suppose. I truly wish that Anthem would read all these reviews and switch to a different provider. Not for my sake -- I've already switched from Anthem anyway. Everyone else: good luck.

I have to Agee with Al negative reviews
Total scam items missing and their not responsible
So complain to Anthem .??
Shame shame

Complete scam.

I help my senior relatives with their benefits. In order to maximize their benefits and simplify their routine we decided to try to order the produce box for the first time this month, seeing as how they enrolled last December. It didn't arrive until today! The box smells of decaying produce. It's supposed to have both fruits and veggies and it doesn't. They were charged $60 and I will tell you exactly what is inside; 3 medium carrots, 1 bruised medium green bell pepper, 2 squishy brownish medium green limes, 1 medium jalapeño, 2 fist sized russet potatoes, 2 squishy small cucumbers, 2 medium graying brown onions, 2 medium soft spotted roma tomatoes and 1 smal squishy avocado that is almost liquid inside it's so soft (I wish I was exaggerating).

The prices are too high. Elderly people on a fixed budget should not have to use this company that over charges. My husband was able to oder some food items. For example, we received the smallest jar of jif peanut butter that was 6.75 plus tax. Also was able to order fruit for 45.00 it was rotted when it arrived.

The worst! My insurance benefits include transportation to and from medical procedures and their transportation team can't seem to set that up or keep their information straight. I've called four times and still don't have a ride!!! My doctor won't allow me to take an Uber after the procedure--it must be a private medical transport, and Nations Benefits requires that they set all transportation up. They have no idea what they're doing.

I got the 6 meals to try I tried one of them today it was delicious I cant wait until I try the other 5 soon. I did get the meals and the two items that I ordered but I didnt get 2 items yet . I will not stress about it if they dont come its not a big deal . I am okay with card being refilled every 4 months because that's would be too much money to give to everybody .

This company is a disaster. My medical insurance hired them to deliver OTC products. Products never arrived, nowhere to check the status of where the products are.

This company is a total rip off with prices 100%+ higher than the "regular" marketplace!

Their customer service department is the absolute worst I have ever experienced. I merely wanted to confirm that my card had been activated and after 30 minutes on the phone giving them every bit of personal information to confirm my identity (short of asking me for my shoe size), they still were not able to answer that simple question. Meanwhile, while being put on hold, you are bombarded with offers of additional paid services. At the end of my call I specifically told the agent that I did not want ANY of the optional services and he assured me that I would not be charged--but, surprise, surprise, they attempted to charge my benefits card for every one of the. Fortunately, those charges were denied for lack of funds. Customer service is nothing more than an attempt to scam you into taking on more chargeable services that you don't want or need. They are the absolute worst I have ever encountered!

their customer service staff can do NOTHING to help you. For example, FRESH MEALS is an entire tab on its own, and in December that has been blank. Called in and was advised that IT controls what appears there and they do not even know why there are no meals or fruits or vegetables available. I called in 3 weeks ago and they put in a "ticket" to find the food. I asked how I would be notified with an answer and the response was you won't. Just try everyday. 3 weeks later, TODAY, I tried and there is nothing there and customer service has no clue why!

There isn't enough room on the Internet to share all of the problems I've experienced with this outfit. In addition to the other complaints, which mirror mine, the pre-paid "benefits" MasterCard for fitness programs has been worthless. After hours and hours of trying to find any business that would take it, despite being listed on their website, I called the customer service number and received a run around of epic proportions. Twice I was hung up on...

Ordered a reaching aid device on 12/5. On 12/8 I rec. 3 cans of Benefiber with the receipt for a reaching device. Called, explained issue for wrong item and reorder was denied said I rec pkg. Sent pics of Benefiber and receipt for device and still not taken care of. Have now spoke to 5 diff people and they All say I must do different things and have different answers!!!!!!!!!!Do not deal with this place if possible and its not the first time we have received wrong items. Denials take a day but replacement approvals if ok"d take weeks.