nationsbenefits.com Reviews 

I'm starting to wonder if these products are the ones so damaged the grocery store will not sell them or does Nations Benefits employ dumpster divers to retrieve canned goods to send out. Every box shipped to me has contained extremly dented cans - on the sides, or the seam, the top - it varies. Every single box shipped has dented cans - 4 out of 6 cans, 3 of 3, 2 out of 2 and so on. I try not to order canned goods because this occurs in EVERY shipment. A slight dent may be ok, of course, but some of the cans look crushed nearly in half, or the rim so damaged it will not open. What a terrible terrible waste. (So far, items in plastic jars and boxes have shipped well, no damage - unless you have a can - even one can in the shipping box - cracked open a jar, contents running on everthing and outside the box.) I doubt that will change, so just a suggestion, if you can get to the store, maybe buy the canned goods there -also they cost less so you'll have more money in that months grocery benefit.

I only had the box the insurance company sent and 1 I ordered. I hated the first one because I followed the instructions for preparing. So I switched to Cooks Unity. They have you warm them in the oven. The instructions on both tell you to heat too 165 for food safety. But when I ordered the salmon I thought you should cook to say 130. I don’t recommend not cooking to a safe temperature. I found that ruined the dish. I don’t cook mind to a safe temp but you should. I like the food to taste good. I don’t think the price is high for the convenience.

This company has some of the WORST and I do mean worst customer service! It is like that 90's call center customer service bad. I rarely run into this anymore. Most placers have found ways to either automate the service, for people to self serve quicker and more efficiently. Or the actual live customer service, is more friendly and helpful.

Not only are they super slow to send your packages (been almost 2 weeks since ordering), but their customer service can only be done by phone to track your shipment of items.

And the people on the other end of the phone are rude, condescending and clearly bored with their job. As soon as I called in to find out why the order hadn't shipped yet after nearly two weeks, all of the sudden it showed tracking on the computer, while we were on the phone.

Kind of a strange coincidence that it appeared, while waiting on hold.

Old folks depend on these supplies at times. And waiting 2 plus weeks for them to ship and arrive in today's world where you can order online and have many items same day is absurd.

As much as they charge for items (way above regular retail price), it would seem they could afford to hire some email or live customer service for the website.

If people in charge at Nations read this, please do better. Our seniors deserve better...

I see so many people who have problems with Nations Benefits. I have had absolutely no issues. I use my card in the stores. Works every time. My husband and I also qualify for the healthy groceries benefit due to separate medical problems. The card has always worked. So sorry people are having problems.

What a disappointment of a company like NationsBenefits. This is what NationsBenefits do and don't care for our elders and/or our disabled people.
1. Prices on NationsBenefits site is higher than stores. (Scammers)
2. Produce on NationsBenefits arrives bad, not even fresh. (Sad)
3. When you purchase on NationsBenefits site you pick the brand you like and they will send you the cheapest brand for the same price with horrible ingredients on label. (How disgusting)
4. You can not use the card at a regular online store, so if you're a person that it's hard for you to go in person to the store and you have to do your groceries online, well sadly you can not use the NationsBenefits card. (Wow, NationsBenefits, really, this is how low you go?!?!)
5. And if you don't use all your money by the end of month, it will not roll over. (This would not happen if the elderly or disabled people could use their card on regular online stores.
What's really sad, this is in our own home USA.

They don't send you the brands and items you order and replace it with inferior subsitutes without your permission. The new benefits cards suck!!!! the previous otc cards cca used were much better.

I have been lied to shined on and gas lighted since Jan 4th when my card stopped working. NOW 41 days later after DAILY phone calls to Anthem and Nations has gotten me nothing but frustration. They have every excuse in the book as rote answers and offer nothing more. NOW they want to generate me another phantom card after the mail lost the other ones BULLSH*T. I have heard EVERY lie you can imagine. They EXTORTED ME to buy their online $175 marked up 400% groceries now reaching their expiration dates. I smell a fleecing here. I had to bite at the 11th hour or lose the benefit that would go back to Anthem. I have been on the phone EVERY DAY since the 4th NOW they claim I can watch for my card on the last day of FEB or just spend the overpriced stuff from Nations online again. An investigation needs to ensure as I am seeing a pattern here. SOMEBODY is getting very rich off scamming Medicare.

I received a box of "fresh produce" which was not only sub-par in quality, but the cost on the Nations Benefits website was $61.20. When I added up the items at a local grocery store through Instacart, the total was $15.35. Someone is getting rich from either Medicare or the Insurance Company directly.

Taking away seniors' ability to buy online at popular retailers and then forcing them to buy seriously overpriced items, which don't last until the end of the month has to be a scam.

This card is not "beneficial" to us AT ALL while we are not able to order online at reasonable pricing. Ordering at NB website is not really an option because of the pricing.
What else can be done?

I been waiting since January first for my OTC FLEXCARD. Filed several complains lost out on January groceries benefit. NO ONE HAS RESPONDED TO ANY OF MY COMPLAINS.

I've been trying to receive an order that I placed in early October and was claimed to have been delivered 2 weeks later. I looked for the package the day it was delivered and it was no where around my house. After checking the tracking number the picture UPS provided was of someone else's house, wrong walkway and wrong carpet on steps. I called UPS and was told I could do nothing and that NB would have to file a claim. I called NB explained what happened and the rep said they would reship the order. A couple of days later I got a call that they would have to determine if they would reship. After several phone calls with heated conversations someone in their shipping department said it had been delivered and it would not be reshipped. They didn't care it was delivered to the wrong address, no reshipment. After getting the health insurance provider involved it is now almost 4 months later and still no shipment. I have moved form that state and no longer have that insurance, but they have been great in helping me to try and get what I should have received months ago. NB prices are absurdly over priced and ripping off the insurance companies, Medicare and Medicaid, not to mention the seniors forced to have order from them. Medicare, Medicaid needs to do a deep investigation into their shady practices.

They are WAY overpriced and ship damaged and dented products. There should be a way to report them for price gouging. Next year I will drop Anthem and go with insurance that doesn't use NB!!!!

List all products that's can be purchased with the grocery supplement. There seems to be a secret list that the company doesn't want one to see. They tell you one thing ; but, will decline it on the card. The worst part, they blame the stores for the problem, but it isn't. The only way I see the issue solved, is by a complete list of groceries that one can purchase; otherwise the problem will never go away.

App will not load on phone. Site does not recognize my sign in credentials. Site provides no product catalog. Site does not list available OTC amount balance. Items previously in catalog over priced and off-name brands, cheap quality. I don't know how I can use it this year.

Each year gets worse and worse. Last year, they dramatically raised prices on items on their website. This year, they dramatically decreased the money with benefits. So now, I can barely get anything. These people do not care about you or your health. All they care about is money. This country is so messed up, and this company is just more proof that things need to change.

I had my quarterly benefit ($75) and rewards dollars ($76) still valid from 2024 in my balance. I went to Walgreens to buy Prevagen. It was denied. I called them from the store, after a 20 minute wait (I'm holding up a register) the agent, who had to get a supervisor, he didn't know why, said that the rewards money could only be used with their catalog. I agree with others here that they overcharge for OTC items that look like they come from the dollar store. This card did work 100% until the end of 2024. Why not now? Either they changed their policy about it (it sucks) or someone in IT screwed up and they are covering it up. I reported it to Blue Cross, made a formal complaint. Blue Cross' automated phone line which you get before you can talk to a person, said that they are not replacing benefits cards. Other people must have had the same problem. I'm not going to put in information for the "rewards" next time. It's too much work for stuff I could buy at the dollar store. Maybe that's their objective, make it worth so little and be a hassle so people won't bother and they'll save money.

I would also give them a zero. I am new with them through Verda Healthcare and so far it’s been a nightmare. I cannot get their app to open and Apple has been on a shared screen with me for an hour trying everything possible to solve the issue. I’ve written to the developer but we’ll see if I get a reply.
I have called several times to report this issue and the agents haven’t a clue. This time, when my log-in details to the website wouldn’t work, they told me I hadn’t registered to activate the card. I told them that was surprising because I already had 5 seriously overpriced items in my shopping cart!! I reactivated my card and the items were still in my cart!!
Without the app, if I go to the store I apparently have to type in the UP code of every item I want to buy to check if it’s eligible!! Really? I guess I’m going to have to spend the day there. Apparently, if the app finally opens after downloading it 6 times .. I can scan the same items to check but I’ve read it’s not accurate. I have to eat Gluten Free food so it’ll be interesting to see if anything is on their approved list. My grocery benefits card was so easy with my old MAP.
I’m also having no luck finding out who the PERS company is they use and switching to it from mine. No one can even tell me if it’s through NB or Verda directly. When I call the Verda Customer “Experience” line and press the correct extension assigned to NB (groceries, gas, utilities, PERS etc)… I get a repetitive message that I’ve reached WOLFGANG PUCK customer service and to leave a message!!! Then there is no way to leave a message before the robot repeats the greeting. Wolfgang Puck? Anyone else experiencing this? Is this a sick joke?
I have reported this 4 times now but nothing has changed.
So far, I am happy with my medication thru Verda Healthcare’s online pharmacy and with my new PCP.
But they need to dump these Scam artists now!!!

The debit card they provide you when going to one of their approved grocery stores and you swipe it to pay a message asks for a PIN number. There is no PIN number associated for it. When calling the company they tell you it is to be used as a credit card. Then they tell you, you may not be approved to use it for food. That is false information because it shows that several items including food items can be paid for with this benefit card.What is going on. There is no restrictions anywhere in the program to not include food. This will need to be handled legally or with government intervention and looked into immediately as people have signed up with Anthem insurance for including this benefit and no restrictions are there to deny this.

Tried to find website to register account/ review benefits. Spoke to Customer Service several time that directed me to key in a website which according to Google, does not exist. They are unable to provide a link via email. There should be a link within Jefferson Health Plans website that links to my NationsBenefit page. Second rate web designer! Beyond frustrated.

Their card does not work anywhere except for a very limited group of items at their own website. Although they lie and say it works a bogus list of stores. Including Walmart, (Walmart says it is not accepted for any product.) Other stores on the "list" include the tag office and the sheriff dept. You can only make one order, and you will lose all benefits if you don't order everything at one time. Even the facebook link on their site is bogus. Total scam.