Nationwide Reviews 

Minus one hundred
Customer service appalling
I could not get into my account with my card reader which I had done many times before but it was saying it did not recognise me. So I called up the help service
Well that was a complete waste of time I still was unable to get in - they were very condescending and unhelpful so I said to sending me a link to get into the banking app
"Thank you for your interest in our digital demos. Here’s the link you asked for to the Enrol on the Banking app demo.
By clicking the link, you’ll also have access to over 60 other demos" I don't want 60 other demos. All I want to do is to get into my account now.
This bank has the worst service I have ever come across don't bother with them.

Really shocked and upset by Nationwide. I’ve banked with them for over 20 years. I currently have 4 or more accounts with thousands of pounds deposited. I was trying to move £550 form flex account to my current account in HSBC - I’d moved funds many times between these accounts and security was verified twice. On this occasion as my card reader did not work I encountered an issue, I still do not know why the transaction was randomly flagged. After over 1/2 hr the man on the phone told me I would have to travel to the nearest branch over 5 miles away (I told him I had no car). He had the authority to move £500 by telephone banking but refused. Totally stocked and appalled to be treated this way. Well I’ll be moving all my money then to a bank who employs staff capable of providing professional Customer Service in a timely manner. Avoid Nationwide at all costs.

This is the worst bank I have ever Banked with , the customer service is appalling , don’t take the switch bride as they have the worst customer service I have ever received from a uk bank , be warned don’t bank with nationwide

Home Insurance Rip off - First year quote £336.89 after 12 months they want £477.56. (Never had a claim & original quote wasn`t discounted for new customer) Goodbye Nationwide, not even going to give you the opportunity to re quote. Will also review moving current and savings accounts.

This bank has ripped me off for the sum of £34.99

I won't pay me back my funds

DO NOT TRUST THIS BANK

Rip off merchants. As you can see below they don't even bother to reply to posts.
Doubled our premium last year despite no claims, so reduced cover to make premium more palatable.
Now have doubled again so can't reduce cover any further.
Shant be renewing.

I had nation wide pet insurance for four years. No problems. They canceled mine and all peoples plans in Florida this Jan, 2025. I will never use them again no matter how good they were. They got greedy and want to raise their prices and add pre existing conditions to current pets..SHADY COMPANY RUN FROM THEM!

Astounded at the lack of care and blatant lying by both Nationwide insurance and the company they sell policies for CES home emergency cover.
Agree to what is expected under policy wording twice on recorded call then retract offer and refuse to pay for anything .
5 days now with no heating or hot water , sub zero temperatures .Who will be responsible for costs if pipes burst due to no heating in house .Escape of water causes catastrophic damage to property structure ,belongings and mental health .
If this were to happen it won’t be few nights in a hotel as house is inhabitable due to no hot water or heating it could be months in addition to replacing full house contents redecorating and repairing structural damage .Perhaps Nationwide home insurance or CES would like to reconsider there decision and do the right thing

ZERO stars... consistently loses money. Inept advisors who only care about ripping you off. Web site fails almost always. Takes 3-4 tries just to log in. AVOID!!!!!!!

If I could give zero stars I would. Been with them for 2 months and regret moving. I mislaid my bank card and my phone screen died so called them to have money transferred to my spare bank account. Told me it would take till 5pm the next day to send it!! It's 2025 and they are the only bank who cannot do external transfers unless it's an emergency and then it takes over 24 hours!! Absolute joke

Nationwide is not on your side. They will tell and elderly client their roof has hail damage on only half of the roof. When have you heard of hail only hitting half of a roof? Exactly. Like a good neighbor, State Farm is there

Nationwide sent us the usual email to prompt us to renew our home and contents insurance. They quote £460, up £202 from last year's £258!!! Same terrace house we lived in for 20 years, some old worn furniture and other contents, never made a claim.
Another annoyance for the last 3 such renewal emails (including another property) is that the new suggested price does not show properly in Outlook, which I use for emails. You either have to click "online version" of which the link does not always work, or copy-paste the icon into another programme. Perhaps not showing the new price is on purpuse? The email also never tells you that you have another 6 weeks before the old insurance experies, probably hoping you would renew right now which means you throw away about 10% = £26 of your previous years' insurance.

Nationwide DOES NOT EVEN RESPOND TO CLAIM SUBMISSIONS!!!!!

Home emergency terrible waited 13hrs for guy to come out and tell me coundnt make my home secure cos it's an old double glazed door and nothing on his van
Called a locksmith done within 20 mins
Nationwide absolute joke.... Home emergancy is being mis sold as dosnt do what it claims will do.

Nationwide is NOT on your side. Their auto insurance is nothing but an over-priced/ over-rated scam. Stay clear of them at all costs.

Home insurance AVOID AT ALL COSTS
Have been waiting for days for boiler to be looked at, they just don't care. Worst experience I've encountered

I have been a customer of nationwide for years. This years renewal is £1,228. Last year it was £806, the year before it was £653. Policy cancelled.

Went to nationwide in Harlow town centre and was seen by Tess, fantastic outcome, sorted all my problems and I left feeling as light as a feather. Can't thank her enough. Real old fashioned service. I feel quite nostalgic.

Unfortunately had to use the emergency cover on my home insurance, water leak between the bedroom and hall . The level of service I received was abysmal expected us to go 5 days without water while we waited for a trace team to come even though the leak was plainly obvious, then wait a further 2 or 3 days for a repair !! Ridiculous timescale and useless customer service.

Rang Boston branch to make appointment about transferring an isa from another building society. Not a bit helpful. Said appointment would have to be in February. Obviously not interested in new business