Nationwidehire Reviews 

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Im going to confirm that all the bad reviews you see are ture, so i dont have to share my story!!!!!!!!!! I promise you FACT!!! THAT THEY ALL ARE TELLING THE TRUTH!!!!
THE STAFF ARE VILE! CON ARTISTS!!!! ❌️❌️❌️❌️❌️❌️❌️
THEY PHISHED (CANT SPELL) AND MISS LEAD ME INTO BELIEVING THAT THEY WAS MY INSURANCE AND GOT ME TO SIGN THE FORM ASAP!!!!! ONCE YOU SIGN YOU ARE DONE!!!!! BIGGEST MISTAKE OF MY LIFE!!!!!!!!!!!!!!
THEY HANG UP ON YOU, AFTER PASSING YOU TO AX UPDATES WHICH ALSO ARE A CON ARTIST COMPANY!!!!❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️ ALL THEY WANT TO DO IS RUN A BIG BILL FOR A CREDIT HIRE VEHICLE WHICB BTW DONT SIGN! GIVES THEM THE RIGHT TO TAKE ALL THE COMPENSATION AND LEAVE YOU WITH NOTHING!!!! ❌️❌️❌️❌️❌️❌️❌️❌️❌️ ARE YOU GOING TO BE SMART OF STUPID LIKE US WHO ARE LEAVING COMMENTS!!! THEY ARE COCKY LITTLE MEN SITTING IN 5 POUND PRIMARK SUITS THINKING THAT THEY ARE BAD!!! WHEN IN FACT THEY HAVE NOTHING GOING FOR THEM!!!!!! THEY DONT UNDERSTAND ANYTHING ABOUT CLAIMS AND JUST END CALLS AND HANG UP!!! EVEN SWEAR AT YOUR WHEN YOU TELL THEM THAT THEY AR WRONG!!!!!!!!!
❌️❌️❌️❌️❌️❌️ dont fall for their lies ❌️❌️❌️❌️❌️❌️❌️

STAY AWAY. DONT BE FOOLED. CON ARTISTS!!!!!!!
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DONT SKIP!!! MUST READ!!! TOGETHER WE CAN HELP WARN OTHERS NOT TO FALL FOR THEIR ****

I would actually give 0 star rating if I could ! I deal with my fathers insurance for him as he doesn’t use online or like speaking over the phone 3 weeks ago my dad was involved in a hit and run he contacted me and I said I will sort insurance I typed into google Hastings direct claims number and got through to what I thought was my insurance company as they took policy number all of my dads details and spoke to me, anyway from then they sent a recovery truck to collect my dads car at 10pm and I was told the next day I would have a call about a replacement vehicle when o didn’t hear anything I called hasting direct customer services and they put me to claims I explained I logged claim last night and have a query about replacement car it was at that point I was told I had not logged a claim with my insurance company but it was through nationwide hire !!!! Immediately I went into panic mode where was the car and who were these people, the lady at Hastings said to call nationwide back and cancel the claim them Hastings can take over. When I called to cancel the claim I was told that that’s fine but I need to pay recovery and storage charges for the vehicle and they said they couldn’t tell me where the car is until later that day, I spent a total of 5hours 23mins on the phone this was a Friday so I knew they were going to keep my car over the weekend and this would incur more charges, I was told I could have a call back by 11am to confirm where my car was so I called back at 11.30 because I hadn’t received the call I was promised I spoke to a very rude operator called MATT who told me that he can’t help and his colleague was dealing with it and will ring back when he can I said I will wait on the line Matt rudely hung up on me, I give it half hour and called back again and again spoke to the very rude guy named MATT this time I was told to STOP RINGING and he hung up on me again !!!! I called back again half hour later and was hung up on by James too ! You can imagine how frustrating this was it’s my dads car he was willing to pay and they would not let us know where car was! Finally at 3.30pm we were told here the car was and that we need to pay £438 for recovery and storage this was paid there and then AFTER we paid we were told the car could not be released as was too later on on a Friday so I would incur more costs for the weekend and the Monday there was nothing I could do, when I called hasting to let them know they said they would take over the charges from the Saturday, Tuesday came and I got a email from Hastings to say that where the car was would not release the car until other storage costs were paid I called nationwide and was told it’s too late in the day to send a invoice I would need to have a invoice for the Wednesday also so they send that I sent to Hastings and it was a further £195 Hastings sorted this and send a faster payment there and then, so I called nationwide the wed morning to confirm they will of received the payment I was told nothing had been paid and it wasn’t showing by the afternoon I would then need to pay for Thursdays storage it was like a cycle of these people taking money this is how they must earn a living basically scamming people and keeping a car that was not their property I had legal advice and was told this is classed as THEFT !!!! Anyway I called a number of times on the wed and was told the payment was still not there Hastings done a payment trace and confirmed the details that nationwide had received the payment 10am on that morning , one guy I spoke to called Stephen said I would be charged for the Thursday then when I rang back at 4pm I again file to rude MATT he told me to calm down and that I wouldn’t be charged for the Thursday so i confirmed back that is what he told me and he said “THATS WHAT I HAVE JUST SAID” very rude and again he hung up on me ! The Thursday came ( 1 whole week after the car was recovered ) I rang 9am and was told the payment wasn’t there last night we will let you know later then a email confirmed the payment had gone through but now MY CAR was at a different location to where it was taken so Hastings were ready to pick the car up from where it was taken by nationwide the week before yet it had been moved I we had not been told until now !!!!

This company is absolutely awful for 1 they should never of spoke to me when it was my dads car my dad had NEVER give permission to nationwide to speak to anybody else about His policy ! Breach of data protection right there there, and 2 they need to train their call handles to deliver good customer service there was only Mateus who helped me by calling me back to take payment for recovery and storage but after that it was like he was avoiding speaking to keep incurring these storage charges !!!!
So this company only deals with non fault claims and if they can’t claim it back from third party insurance you can imagine the BILL you would be left to pay !!!!

AVOID AT ALL COSTS. Rudest call handlers in the Country (coughs - Dan). If their service and practices aren't illegal, they're certainly right on the edge of legal. They pretend to be your insurer when they are actually a claims handling agent. They do not return calls or emails and have 'clients' (victims) run up high costs of courtesy cars to then extort fees from the 3rd parties insurer. Whatever you do , store your actual insurers contact details on your phone so that you don't accidentally call this lot by mistake. You'll regret not doing so. The Insurance companies know about this lot but for some reason haven't got them shut down. Trading Standards have been informed.

Tried to cancel this claim multiple times after finding out it was a third party, they got vile on the phone and kept hanging up until I sent them and email and proved I had the call logged and recorded. Keep far away from these cold call scammers

SCAM !!!!!!
As per the below review, after an accident , not my fault I also googled Hastings direct accident number and got through to this company if you can call them that !!!, who misled me into believing they were my insurer . Again passed from phone to phone and bombarded with emails and phone calls not giving me time to think. Something didn't sit right and kept niggling me so after calling my Insurance from my policy realized this was all a scam. I had to call Nationwide to release my policy and the "nice" man Ben (obvs not his real name) who I had originally spoke to called me several disgusting names calling me STUPID WOMAN and telling me I DESERVED TO BE SCAMMED , after calling them out for what they were, Also several phone calls after of them hanging up once answered. Diabolical company. I was lucky I sussed them before they took my car or picked up the hire car. I have reported them to the ombudsman and luckily all my calls are recorded so have sent these to them and the police. Lets see how clever you are now Ben !!!!

As I can't reply to your response, my insurance did not refer you and what's your excuse for the other reviews with the same problem . Maybe your English needs improving too....the introducer ?

Just like the experience below - I was a crash victim & the 3rd party's insurer quickly admitted liability - So on Saturday I googled my Insurer & obtained a Tel No. to report it as was answered by a cheery lady who when I asked 'is this AVIVA' answered 'Yes' how can I help'? I then spent 30 mins giving all my details before she steered me to my 'Complaints handler' as I learned was 'Nationwide' who also never once disabused me they had nothing to do with AVIVA & even took my policy no. before subjecting me to another 30 minutes 'opening my file' & promised a 'hire vehicle' via Enterprise who they passed me on to as led to another 30 minutes of the same thing.

After all that Enterprise could not supply a car until Monday 2 days on - but I was happy I had logged my claim with my insurers OR SO I THOUGHT?

Monday & Tuesday then saw me bombarded with emails - phone calls etc from Nationwide & Enterprise having me fill in 'Accident report forms' & mostly with the emphasis on me having the hire car I'd picked up on the Monday afternoon for at least 2 weeks & EXTENDING IT LONGER if 'Nationwide's assessors' had not got round to getting my car into a body shop or OK'd the repairs

Then in another conversation with their lady who'd rung me asking yet more questions I then examined what Enterprise had me sign in their office & was informed I had 'Signed a Credit Agreement' as made me 'personally liable' in the event the 3rd party's insurer would not pay Enterprises Invoice for car hire?

I then saw that for a 36000 mile Nissan Qasqui? Enterprise were charging £176 PER DAY !

YES - £176 PER DAY & that the 'Contract period' was a minimum 15 Days as gave a final bill / profit of
c.£4500

At this I informed Enterprises 'Extended Hire' lady 'I was not happy at all' & didn't believe a main line insurer would act like this & I was going to speak to Nationwide as I then did

Realising my scepticism the guy basically SAID ANYTHING to calm me & that I 'wouldn't be liable for anything' - but when I asked when my car was actually going to be inspected? I was given NO ANSWERS at all.

So after an hour thinking? I rang my insurer using a number on their Policy paperwork to ask if THEY could answer some queries about all this ?

But GUESS WHAT?

When I actually spoke to Aviva?

Aviva had ABSOLUTELY NO INFO I had been involved in any crash whatsoever & confirmed Nationwide - nor the 'introducer' (who was 'criminally passing off' as Aviva) had anything to do with them & had given NO AUTHORITY for Enterprise to offer me a car at all.

I was frankly 'shocked & humiliated' yet the handler said THIS happens all the time with shady operators 'passing off' as main line car insurers - then 'grabbing data protected details' & passing them onto independent claims 'management' companies who then make their profits from 'representing' the disadvantaged policy holder.

I informed him I NEVER wanted anyone other than Aviva to handle my claim (as that is what I pay my premiums for) & that was why I was ringing what I believed WAS Aviva on Saturday morning - but I had obviously fallen foul of the 'telephone intercept scam' as had led me to Nationwide Hire / claims

I then spent another hour giving my accident details but at least this time to the 'Good guys' & beyond which I was back on the RIGHT track with my car about to be inspected the following day as it now has been & all is now well.

Straight after tho my wife & I returned the £176 per day Nissan to Enterprise Cars to Enterprise & informed them that because of the frauds as had been played upon me that 'ALL BETS WERE OFF' & 'there is your car' - as to be fair they accepted without incident having probably played this game before

So with the hire car returned? @ 6.30 pm I commenced an email informing 'Nationwide' as to EXACTLY what had gone on & that ALL arrangements with them were 'TERMINATED' WITH IMMEDIATE EFFECT & that Aviva were now dealing with the matter as was all I had required prior to the fraudulent intervention as had led me to their 'services'

I sent that email to Nationwide @ 7.45 - But guess what?

Highly amusingly inside JUST 3 minutes I got a reply from my contact as stated:

'Update - Case Rejected'
"Due to unforeseen circumstances we are unable to continue with your claim
Please acknowledge this as confirmation we have now closed your file down" "We have referred your claim back to the introducer"

Amazing that isn't it?

Just 2 minutes after I 'called them out' for this utter SCAM ?

THEY emailed me to 'REJECT' MY CLAIM?

Now is that 'synchronicity' or rather? Someone 'Getting the Hel* out asap having been 'Found Out'?

I also cc'd Aviva - Enterprise & the 3rd Party Insurer to inform how matters were & I requested the 'introducer's d/ts' but have had heard nothing

So my experiences inevitably leads me to advise AVOID AT ALL COSTS as I was gas-lighted from start to finish + Criminally lied to - Utterly Appalling

So are you sitting comfortably? Then I’ll begin. My daughter unwittingly and “stupidly” she would say rang what she thought was her Admiral ins after an accident. Sadly she gave all information. They passed her on to a 3rd party, this was Nationwidehire. They arranged to recover her vehicle from her home via another unwitting recovery company and car was put into storage. Nationwidehire did not advise her where her car was stored. She attempted to find out from Nationwidehire but did not receive any response. After checking with her Ins company using the correct number, she realised she had phoned a scam number. The scammers apparently use Nationwidehire. She was advised to report the car as stolen as Nationwidehire did not respond. After she did her own investigation, she found where her car was. Luckily she recovered it before another company called Dynes (from Dartford) who are miles away from where she lives, picked it up to take it and again put it into storage. Unfortunately the only people who could release the car were Nationwidehire. She phoned them on quite a few occasions but they would not answer the phone. After two hours of staying on the phone and the recovery company also emailing them, did she get through. They only released the car after she told them she had reported it stolen and she paid £555! The car had been in storage for 3 days. She got off light. Other people have apparently been scammed for thousands via this company. Admiral were aware of the scam number but were not concerned.

Someone hit my daughter’s car and gave false contact details. Tracked down the insurer as Aeges Insurance. Looked up their number for claims and got a number that I assumed was them but was actually Nationwide Hire. It is a scam they put out on the internet to get new business. Told they’d deal with repairs and organise a hire car as a no fault claim (I though it was Aeges telling me this). Joe Rigby was the contact point. Heard nothing for a number of days so phoned them. Was on hold for 1 hour. Told claim had been closed as car was too old and they wouldn’t make a profit on it. They didn’t have the courtesy to advise me of this and left it up to me to call them. Now I’m back to square one and having to phone Aeges insurance on their legitimate number.

Our driver forgot to pay the congestion charge on hired van, we were charged the penalty fee plus two admins fess, one for £54 and one for £42 plus VAT. Total £186.00

Do not use - cancellation terms imposed are unfair and limits your legal rights under the Consumer Rights Act and the Consumer Contracts Regulations which allow a 14 day cooling off period, particularly for purchases made over the phone or online for purchase hire. However, Nationwidehire terms state a lengthy notice period for cancellation overriding these rights, and are not practicable in most instances particularly where you hire and receive the car on the same day. I have consulted with Trading Standards who are aware, and will be refuting any further imposed charges (see previous customer reviews) without: a) supporting evidence of their claims, and b) specifically referencing their terms. My partner has a brain injury, and is protected under the disability act. I tried to call to enquire about these terms unfortunately the conversation became heated after the attitude I received when I reiterated the same above (also as previous customer reviews). Avoid at all costs.

Absolutely awful service, my case was passed to the company, received a call on the day to state they would be my point of contact regarding my vehicle hire and repairs. Stated I'd receive a call the following day arranging a car hire and repairs. I didn't receive anything for a week and chased up and to which I had no response, chased up again a week after that to ask if there was anything happening. Again no response at all. I chased once more over 3 weeks after the only phone call with them and all I received was an email with a couple of lines, hastily written to say they had dropped my case and to go back to the insurance provider. Can't imagine a worse company and it saddens me that a company so terrible is getting work from large insurance providers. Abysmal. Jonathan Formby was my contact who ignored me, and I believe the only reason he ever got back to me was because I cc'd the general enquiries address. When dealing with a stressful time/incident I can't imagine a worse company to deal with. Avoid at all costs.

Absolutely disgusted with the customer service manager, Marcele, badly let down, rude, plays all the delay and hiding tactics when one is tying to communicate,including a reply email stating she was out of the office until the 12/04/2021 but was not. I had decided to formally complain to the company but was told by her that she was the complaints committee and it would be shut down immediately.
I will never use them again.