Having been given 3 different dates of when Naturewall would have the shower panels in stock, I became a little concerned about getting the goods or getting a refund because of other reviews. Today 3... Toon meer
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Ordered Jan with expected delivery Feb. After date being pushed back a 4th time requested refund. As bathroom project being left on hold I need to look at other options. When I spoke to cust... Toon meer
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We had ordered from Naturewall before and decided we wanted to order some more panels. We had a slight problem with our order but this was quickly and efficiently resolved for us by customer services.... Toon meer
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Being able to buy sample colours made it easier to choose eventual colour although when our chosen acoustic panels did arrive they seemed a little darker. Once fitted, easy process, looked great a... Toon meer
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Bedrijfsgegevens
Info over Naturewall
Geschreven door het bedrijf
Naturewall makes grand designs easily doable with wall panels that provide more.
More intrigue. More depth. More drama. And, above all, more life.
From home renovations to commercial projects, our wall panels let you realise your vision effortlessly.
We believe the installation process should be simple, so we develop our products to ensure they're quicker and easier to apply than traditional options like paint, wallpaper and tiles.
All while adding visual and textural dimensions for striking interiors that appeal to the senses.
Contactgegevens
Unit 21 The Trade Yard, Barmston Road, HU17 0LA, Beverly, Verenigd Koninkrijk
- +44 (0)1482 833479
- info@naturewall.com
- naturewall.com
3,4
Gemiddeld
3K reviews
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Been waiting over 11 days for my order
Been waiting over 11 days for my order. Emailed and no reply. Not great at all!
16 april 2026
Review zonder uitnodiging
Antwoord van Naturewall
Hi Max,
Apologies for the delay in getting back to you, our customer team are working to respond as quickly as possible.
In terms of your order, I can see the item was on pre-order at the time of your purchase with estimated delivery shown as 2 to 4 days from the 17th of April. At present, the order is still within it's original lead time.
Outside of this, there has been a small delay on the Elemence shower panels arriving at our warehouse, with them now due to us on the 24th of April. You should receive email comms on this imminently as the news of the delay has just come through to us. Based on the new arrival date to us, your estimated delivery dates works out arround 2 to 4 days from the 24th, instead of the 17th,
We apologise for this delay as we know it can cause major inconveniences. As stated in the disclaimer on the website, our pre-order dates are best estimates based on when the products are due to arrive with us, unfortunately sometimes delays happen that we can't control. When this happens we worked to keep customers as informed as possible.
Kind regards,
The Naturewall Team
Dishonest
I placed my order on 6th April for panels advertised as “in stock” with delivery promised for 10–14 April. It’s now 16th April, the order is still stuck at “being prepared”, and the replies I’m receiving are generic and uninformative.
I’ve been absolutely clear that I will not spend weeks chasing updates. If you cannot meet the delivery promise, cancel the order immediately so I can move on to another supplier, such as Panels By Sofia.
Using fast‑delivery claims to attract customers and then failing to deliver is dishonest. The fact that so many negative reviews describe the same pattern suggests this is systematic, and crosses the line into fraud. If you cannot meet the commitments you advertise, you should not make them. It damages trust and your business.
6 april 2026
Review zonder uitnodiging
Antwoord van Naturewall
Hi Sahand,
Thank you for your feedback and I’m very sorry to hear about your experience. I completely understand your frustration, particularly when the expected delivery timeframe has not been met.
I can confirm that I have just responded to your email directly to provide a more detailed update on your order.
I would also like to mention that, to ensure we can respond to you as quickly as possible, we kindly recommend avoiding multiple emails regarding the same query, as each new message may reset your position in our response queue and delay our reply. From reviewing your case, it does appear this may have contributed to the delay in our response on this occasion.
We appreciate your concerns regarding the delivery timeframe and your comments about how this has impacted your experience. This is certainly not the level of service we aim to provide, and your feedback has been noted.
Best Regards,
The Naturewall Team
I requested a refund
I ordered my panels weeks ago. Immediately cancelled as I had an emergency and had to go into hospital, I requested a refund. got a reply back the this would be in my bank by 15/04. very good customer service, The date came for me to chase After not receiving my refund of 650.00!!.. I have now sent a number of Emails with no response. The number I have says they are only taking calls W/C 13/04 from 10am - 12pm. I have been calling the number and no answer every day three or four time.
Can someone Email me to advise on the below.
15 april 2026
Review zonder uitnodiging
Antwoord van Naturewall
Hi Tracey,
Apologies for the delay with your refund being processed, we have reviewed your case can see a member of our team got back to you earlier today to advise the reason for this and give you an updated timeframe. We can confirm the refund has been processed on our end, this will clear from our system to your bank within 3 to 5 days.
Thanks,
The Naturewall Team
Do not Use
I placed an order and didnt receive any delivery notification for the timeframe given on the website. I had to chase them which took ages to get through on the phone as no one picks up.
I was then told my order will be sent on 1st April, I told the person on the phone this is no good as I am away and no one will be able to take delivery, she confirmed a delivery date when I was back and sent me an email confirming this. My delivery was 'apparantly' delivered whilst I was away, tracking is of a property not my house.
I have now emailed twice requesting a full refund, surprise surprise I have had no reply so I will have to get my money back via my credit card.
Do NOT use this company, plenty of other places do wood panels, use them instead
In response to your reply Naturewall you have already said all of this, and it has made no difference. You also have 2 emails from me sent in the last 3 days so there really is no point in me emailing you again
1 april 2026
Review zonder uitnodiging
Antwoord van Naturewall
Hi there,
Thank you for your feedback - we’re really sorry to hear about your experience.
We completely understand how frustrating this must have been, especially after you had clearly arranged a suitable delivery date. This is certainly not the level of service we aim to provide.
The delivery and tracking issue you’ve described is very concerning and we’d like to investigate this as a priority. We’re also sorry to hear you’ve had difficulty getting through to us and haven’t yet received a response to your emails - we appreciate how disappointing that must feel.
Please could you send us a direct message with your order details so we can look into this fully and work towards resolving this for you as quickly as possible. Please put in the subject line "Trustpilot Review".
Thank you for bringing this to our attention.
Best Regards,
The Naturewall Team
Lovely panels
Lovely panels. Well packed and arrived without any issues. Husband and myself worked together to put them up and very happy with the result.
11 april 2026
Review zonder uitnodiging
Antwoord van Naturewall
Hiya Barbara,
Thank you so much for your lovely review! 😊 We're so happy to hear your panels arrived safely and that everything was well packed. It’s even better knowing you and your husband enjoyed putting them up together - what a team! 💪✨
We’re absolutely delighted that you’re pleased with the final result.
Thanks again for choosing Lovely Panels! 💛
Best Regards,
The Naturewall Team
no idea when delivery is!
Took over a week to process our order. Took our money for this large order a week ago. Can’t get hold of them since. Massive project with big client waiting for 32 panels!
Phone lines terrible, no comms. Please help!
13 april 2026
Review zonder uitnodiging
Antwoord van Naturewall
Hi Martin,
Thank you for your review- and we’re really sorry to hear about your experience.
We completely understand how frustrating this must be, especially with a large project and your client waiting. That’s certainly not the level of service we aim to provide.
I can see that your order has been ready for dispatch from today and I’ll arrange for a member of our team to give you a call shortly to confirm a suitable delivery date with you.
We truly appreciate your patience and the urgency of your situation and we’ll do everything we can to get this resolved for you as quickly as possible.
Best Regards,
The Naturewall Team
Super quick delivery
Super quick delivery, the product is amazing and easy to work with and very well priced.
11 april 2026
Review zonder uitnodiging
Antwoord van Naturewall
Hi Steffan,
Thank you so much for your kind feedback! We’re delighted to hear that you were happy with the quick delivery and found the product easy to work with. It’s great to know you felt it offered good value for money too.
We really appreciate you taking the time to share your experience!
Best Regards,
The Naturewall Team
Avoid - terrible service once they have your money.
Placed an order for a very prestigious commercial fit-out, told Naturewall the absolute deadline for delivery and am now at that deadline with no product. I wish I'd read and heeded the reviews about awful service and long lead times before I placed the order. E-mails and phone calls are unanswered, I would strongly suggest looking elsewhere.
10 april 2026
Review zonder uitnodiging
Antwoord van Naturewall
Hello,
We’re very sorry to hear about your experience and we completely understand how frustrating and stressful this situation must be - especially given the importance and deadline of your project.
This is not the level of service we aim to provide and we sincerely apologise that we’ve let you down. We have been experiencing some recent unplanned delays and while we’ve tried to be as open and honest as possible with customers who have been in touch, we’re truly sorry that this hasn’t been your experience.
We also apologise for the difficulty in reaching us. This is not acceptable and we understand how this would add to your frustration.
We would really appreciate the opportunity to look into this for you as a priority and see if there’s anything we can do to help. Please could you contact us directly with your order details so we can assist further.
Thank you for your feedback - it’s incredibly important in helping us improve.
Best Regards,
The Naturewall Team
AVOID!! PRODUCTS DONT MATCH - DISGUSTING COMPANY
Ordered walnut panels August last year, Project got delayed & needed one more panel of the same type to finish project.
Was sent something of a completely different colour/ shade which didn’t match original panels although advertised as same product.
Customer service slow & really couldn’t care less.
They claim it’s on the website that you should check and order more samples after September 2025, when really they told us after we bought a new panel that they’d changed supplier… an obvious reason why products will not now match… but they hold this information back from the public.
should you have to pay for more samples after you’ve paid for samples of the same product in the first place ? Samples are more than 5% cost of a whole panel bearing in mind!
Offered no help to try match a new panel to the others they sold us, only for us to package up new panel & post back to them for a refund. Should have refunded us regardless….
Wish we hadn’t of used this pathetic useless , lying company.
Dont bother , just use someone else…
10 april 2026
Review zonder uitnodiging
Antwoord van Naturewall
Hi Edward,
We are truly sorry to read your review and for the frustration and disappointment you’ve experienced - this is absolutely not the experience we want for any of our customers.
We completely understand how important it is for panels to match, especially when completing an existing project and we sincerely apologise that the panel you received differed in colour and shade from your original order. We also regret that our communication and level of support left you feeling uncared for - this is not acceptable and we’re very sorry.
To provide some context (not as an excuse), there are occasions where companies may need to change suppliers. This can happen due to factors such as material availability, quality control concerns or wider supply chain disruptions. When this does occur, we appreciate that even small variations in natural materials or manufacturing processes can result in noticeable differences and we are very sorry for the impact this has had in your case.
That said, we fully acknowledge that this should have been communicated more clearly and proactively and we apologise that you were not made aware prior to purchasing your additional panel. We also understand your concerns regarding the cost of samples and how this situation has affected your trust in us.
We are very sorry that the resolution offered did not meet your expectations. We would genuinely like the opportunity to review this again (if you're interested) and see if there is anything further we can do to support you and reach a better outcome.
Thank you for taking the time to share your feedback - it’s incredibly important and will be used to improve both our communication and service going forward.
Best Regards,
The Naturewall Team
I love the products and the customer…
I love the products and the customer service was brilliant.
8 april 2026
Review zonder uitnodiging
Antwoord van Naturewall
Hiya Nicola,
Thank you so much for your lovely feedback! We’re thrilled to hear that you love the products and had a great experience with our customer service.
We really appreciate you taking the time to share your thoughts - it means a lot to the team
Best Regards,
The Naturewall Team 🙂
Great communication and delivered as…
Great communication and delivered as expected, thanks!
31 maart 2026
Review zonder uitnodiging
Antwoord van Naturewall
Hiya Guillaume,
Thank you for your kind review! We’re really pleased to hear that you were happy with the communication and that everything was delivered as expected.
We appreciate you taking the time to share your experience - thanks again 🙂
Best Regards,
The Naturewall Team
This is now my SECOND Naturewall review…
This is now my SECOND Naturewall review on Trust Pilot. Unfortunately, I've had no choice but to rate Naturewall from 2 stars to 1 star. My first review (submitted on 17th March) was replied to by Naturewall saying my case had been "resolved". And trust me, this is so far from the truth!
I was contacted by Naturewall 8 days ago to say my panel is now in stock and will be sent out as a matter of urgency and high priority. I am yet to receive any of it! I contacted them two days ago chasing this up, but nothing.
This is the last panel required to finish my bathroom installation that has been ongoing since November last year. Because of the significant delays with Naturewall, not only have I had to constantly go back and forth to tradesman with different dates, making me look like the unreliable one, but I've had no working shower either!
Naturewall, I feel really let down and angry about all of this. I was promised my delivery between 3rd and 6th April... where is it?!
8 april 2026
Review zonder uitnodiging
Antwoord van Naturewall
Hi Bethan,
We’re very sorry to hear about the delays and the disruption this has caused to your bathroom project — we completely empathise with you, especially after your previous experience.
Delays with us can occasionally occur due to high demand, limited stock of made-to-order products, material sourcing issues or additional quality checks before dispatch. Courier and logistics delays can also sometimes affect delivery times. While these situations are rare, we review each order individually to understand the specific cause.
We take your feedback seriously and we want to resolve this as a priority. Please contact us directly with your order details so we can investigate immediately and ensure your panel is dispatched without further delay.
Again, we sincerely apologize for the inconvenience caused and for the delays you’ve experienced. We appreciate your patience and want to make this right.
Best Regards,
The Naturewall Team
Avoid
a really bad experience, avoid.
Took order, delayed shipping twice (beyond the initial stated delay) whole process over two months.
Then agreed to refund within 10 (TEN) working days, didn't do that, we then had to chase them and were told 2-5 working days.
very poor
8 april 2026
Review zonder uitnodiging
Antwoord van Naturewall
Hiya Simon,
We’re very sorry to hear about your experience and sincerely apologise for the delays and frustration caused throughout your order and refund process.
This is not the level of service we aim to provide and we completely understand how disappointing it must have been to experience extended delays and then further issues with the refund timescale.
If you have not yet received your refund, please do contact us directly with your order details so we can look into this as a priority and ensure it is resolved for you as quickly as possible (put Trustpilot Review in the subject line).
Thank you for your feedback - it’s incredibly important in helping us improve.
Best Regards,
The Naturewall Team
Shocking
Shocking, 1st order with Naturewall was delayed by a month and a half, then found out that I needed more panels so I very begrudgingly had to do something I thought I never would have to do again, that is ordering from them again.
Ordered in Feb, delayed to March, delayed to April and now nothing.
Save the generic trustpilot apology that the customer service team could probably recite as you seem to be using it so often and maybe start working on getting the products you sold to the customers who paid.
1 februari 2026
Review zonder uitnodiging
Antwoord van Naturewall
Hello
I’m really sorry to hear about your experience and the repeated delays — I completely understand how frustrating this must be.
Please be assured that we look into each case individually and this certainly isn’t the level of service we aim to provide. We’d really like the opportunity to review your order properly and see what’s happened here.
Delays with orders or production can occasionally happen due to a combination of factors. At busy times, high demand can lead to increased order volumes, which may impact production schedules—especially as many products are made or finished to order rather than held in large quantities. There can also be delays in sourcing materials and in some cases, additional time is needed to ensure products meet quality standards before dispatch. On top of this, courier and logistics networks can experience delays once orders leave the warehouse. While these situations are not typical, they can sometimes affect timelines and each order is best reviewed individually to understand the specific cause.
Could you please contact us directly with your order details so we can investigate this further and work towards a resolution for you?
Thank you for bringing this to our attention and again, our sincere apologies.
Best Regards,
The Naturewall Team
Awaiting Refund
Ordered Jan with expected delivery Feb.
After date being pushed back a 4th time requested refund.
As bathroom project being left on hold I need to look at other options.
When I spoke to customer service they are completely understanding etc..
However have been waiting for refund for 14 days..
Will contact again tomorrow will also be contacting bank .
Please note for anyone having similar isdues,if you are contacting bank you need to do within 120 days for charge back..
You have longer under a section 75.
7 april 2026
Review zonder uitnodiging
Antwoord van Naturewall
Hi Sarah,
I’m really sorry to hear about the delays and the impact this has had on your project — I completely understand your frustration.
This certainly isn’t the experience we want for our customers and we’d really like to look into this for you as a priority.
Please could you contact us directly with your order number so we can check the status of your refund and get this resolved as quickly as possible for you.
Thank you and again, our apologies for the inconvenience caused.
Best Regards,
The Naturewall Team
I ordered the pewter grey stone effect…
I ordered the pewter grey stone effect shower panels on the 25th of January. After two postponed deliveries I was assured by the customer service team they were scheduled to come between the 3rd and the 6th of April. They have still not been received with no communication saying they are either on there way or will be delayed again. Severely disappointed.
7 april 2026
Review zonder uitnodiging
Antwoord van Naturewall
Hi Samuel,
I’m really sorry to hear about your experience — that’s certainly not the standard we aim to provide.
Please could you send us your order details so we can investigate this further? If your order hasn’t arrived, we’ll make sure this is put right for you.
Thank you for bringing this to our attention and again, our apologies for the inconvenience caused.
Best Regards,
The Naturewall Team
Scam site
Scam site. Made an order and they faked shipping info. Nothing arrived, non-responsive customer service.
Got the company on the phone and they have sent another shipment. Awaiting delivery of it will update my review if it ever arrives. Will have been a three week delay and multiple instances of weak support from them. Nothing offered to fix this just eventually delivery of the items they said were in stock when I bought them 8 weeks ago.
7 april 2026
Review zonder uitnodiging
Antwoord van Naturewall
Hi Harry
We’re sorry to hear this. We want to reassure you that we are not a scam site and do not provide fake shipping information.
It looks like something may have gone wrong with your order or the tracking and we’d like to resolve this as quickly as possible. Please send us your order details so we can investigate and put this right for you.
Apologies for the inconvenience caused.
Best Regards,
The Naturewall Team
I was abit apprehensive after reading…
I was abit apprehensive after reading the reviews regarding the delivery times but I loved the look of the stone shower panels so I ordered them nearly 2 months before our new bathroom is due to be fitted, and well they arrived 4 working days later so now I’m stuck with shower panels in my living room for a month and half 😆 they are gorgeous I can’t wait for them to be fitted. Thank you!
1 april 2026
Review zonder uitnodiging
Antwoord van Naturewall
Hiya Emma
Love this 😄 thank you so much for sharing!
We totally understand the cautious approach (and honestly, very sensible planning on your part!) but we’re so glad we could pleasantly surprise you with a speedy delivery. It sounds like your living room has had a bit of an unexpected glow-up with some very stylish temporary décor!
We’re thrilled to hear you love the panels and we can’t wait for you to see them in their final home — it’s going to look amazing. Thanks again for your kind words and for choosing us!
All The Best,
The Naturewall Team
Great Customer Service and Product
I know others have had a different experience but my experience with Naturewall has been excellent. I have ordered from them three times over the last 7 weeks. The first two orders turned up as expected and in good condition. Our project changed slightly so we realised we actually needed 3 more panels. I called customer services (I spoke to Eden) to ask of the delivery could be sped up. They explained that the process of making and priming the panels was going to take at least two days and delivery would be a minimum of two days after that.
They were completely transparent and kept in touch with me and kept me informed all the way through the process. From speaking to them Monday mid morning, the panels arrived early Friday morning as they promised.
My experience of them was that they were very helpful, kept me well informed and provided a great product. I recommend them and will keep buying their products for my house renovation.
1 maart 2026
Review zonder uitnodiging
Antwoord van Naturewall
Hey Nichole,
We’re delighted to hear that you’ve had such a positive experience across all three of your orders - especially with a project that’s evolving along the way. It’s great to know the team (Eden in particular) were able to support you with clear communication and transparency around the timelines — we always aim to keep our customers fully informed, so it’s fantastic to hear that came through.
We’re also really pleased we could get those additional panels to you in time and as promised. Renovation projects can be stressful enough, so it’s great to know we could make that part a little easier.
Thank you again for your continued support and recommendation — and best of luck with the rest of your renovation, we’re sure it’s going to look amazing 🙂
The Naturewall Team
Samples ordering.
Great response, a clear route to ordering a sample pack of colours would be great, as a a tradesman, very important & happy to pay!
25 maart 2026
Review zonder uitnodiging
Antwoord van Naturewall
Hey Colin,
Thanks so much for the feedback — really appreciate it!
That’s a great suggestion, especially from a trades perspective. I’ve passed this on to the team, as having a clear and easy way to order sample packs is something we know would be really valuable.
Thanks again and we’re glad to hear you’d find this useful!
Best Regards,
The Naturewall Team
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