NavaFresh New Zealand Reviews 

128
•
TrustScore 4 uit 5

3,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Ordered this Ceylon cinnamon, thought on purchasing it was a NZ website but after payment it was clear it was coming from overseas. Tracking information kept uptodate. Took a while to arrive but when... Toon meer

Beoordeeld met 3 van de 5 sterren

Seems to be good quality product and timely delivery. I wanted to give even better ratting but just because the product was not seal pack and label was also not applied to the container it feels bi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

The product was great, I ordered two different items and wasn't aware they would be sent as two packages. One arrived earlier than the the other so I thought they had missed half the order. Shipping t... Toon meer

Beoordeeld met 5 van de 5 sterren

This Bamboo Salt is delicious, even on its own..! It’s tastes like salt but smooth and delicate, not at all harsh and bitter like most regular salts. Thank you very much Navafresh Team for opening m... Toon meer

3,8

Goed

TrustScore 4 uit 5

128 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 33% van zijn negatieve reviews beantwoord

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3,8

Alle reviews

(128)

15 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Orders 2kg Ajwa organic dates

The package was under weight wrapped. 1.8kg while fully packed for delivery instead of 2kg dates. The package did not contain Ajwa dates that I ordered. There was no way to verify that the dates were organic, let alone from Medina as advertised. Inside the packages along with the dates was a live segmented insect and broken bits of plastic. I do not recommend buying from this company.

26 februari 2024
Review zonder uitnodiging
Logo NavaFresh New Zealand

Antwoord van NavaFresh New Zealand

Hi Suzanne,

We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Beoordeeld met 1 van de 5 sterren

Non delivery and No response for a blood pressure monitor

Ordered a blood pressure monitor 5 Feb. After no delivery I queried delivery time. Got no response to email inquiry and phone calls go to answer phone and also no response. As of 25 Feb still recieved nothing. From my experience, DO NOT ORDER ANYTHING FROM NAVAFRESH.
Update - Blood pressure monitor arrived on 7 March, over a month from ordering. I would say that Navafresh could have sent an email advising of despatch as mentioned on their original ordert. Also Navafresh did not respond to their online inquiry or phone message.

25 februari 2024
Review zonder uitnodiging
Logo NavaFresh New Zealand

Antwoord van NavaFresh New Zealand

Hi Tony,

We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.

Regards,
Swapnil

Beoordeeld met 1 van de 5 sterren

Absolutely disgusted in Navafresh.nz

Absolutely disgusted in Navafresh.nz
4 cans of lemon soda water for $204. When purchasing on website it was a box of 12 for $50 which was still expensive, but the taste was just to good. When calling them to return, they said it had to be there within 7 days, it took 14 days to get to me ffs. This is not a NZ website buyers beware!!! Scammers big time!

8 februari 2024
Review zonder uitnodiging
Logo NavaFresh New Zealand

Antwoord van NavaFresh New Zealand

Hi Amy,

I can completely understand your concern regarding the price. I want to let you know that the price on our website involves various factors like demand and supply, customs charges, quality, etc., which is why our price differs from other local vendors.

Regards,
Swapnil

Beoordeeld met 1 van de 5 sterren

Where’s my order!

Product ordered mid December, no communication and not replying to the multiple emails I’ve sent. My advice, buy from another company

Update
I have not received an email from you as you have stated! More delaying tactics? Come on Nava Fresh you've had my money for well over a month, it takes negative feedback to get a response from you, try replying to the 4 emails I've sent you, you have my correct email address.

15 januari 2024
Review zonder uitnodiging
Logo NavaFresh New Zealand

Antwoord van NavaFresh New Zealand

Hi Blair,

We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.

Regards,
Swapnil

Beoordeeld met 5 van de 5 sterren

My apologies

My apologies I gave a bad review before because I didn’t know my order from Navafresh had been delivered already it was soursop teabags for my mum for health purposes but I will definitely order again

22 december 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Quality of goods

No information that the goods were coming from overseas, no delivery time-line. Shipping information said it started in Mumbai with Shiprocket via New Delhi and then it seemed to be "stuck" in New Delhi and from 7 December 2023 no updates. I wrote daily to Nava Fresh and all they said was "be patient" with no actual information. When it was here the packaging showed it came from England.
Horror, when I opened the packet, the goods were nothing as shown on the website, in the form, structure and colour, so disappointed.
Nava Fresh has not replied to my email about this.

22 november 2023
Review zonder uitnodiging
Logo NavaFresh New Zealand

Antwoord van NavaFresh New Zealand

Hi Heinz,

We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Beoordeeld met 1 van de 5 sterren

This is a scam website

This is a scam website. They have cancelled my order and are refusing a refund. The order was placed 5 weeks ago. Nobody answers email requests. They are based in India and it is a fake company. Do not place an order, they will have your credit card details and the products don’t exist.

16 december 2023
Review zonder uitnodiging
Logo NavaFresh New Zealand

Antwoord van NavaFresh New Zealand

Hi Tracey,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order ID this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Beoordeeld met 1 van de 5 sterren

AWFUL EXPERIENCE

I placed an order three weeks ago and nothing has shown up. They call themselves NavaFresh New Zealand but the product has been shipped to three different countries to get to NZ and as of a week ago no updates on where it is. DO NOT USE THIS COMPANY.

12 december 2023
Review zonder uitnodiging
Logo NavaFresh New Zealand

Antwoord van NavaFresh New Zealand

Hi Kelly,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Beoordeeld met 4 van de 5 sterren

The product was great

The product was great, I ordered two different items and wasn't aware they would be sent as two packages. One arrived earlier than the the other so I thought they had missed half the order. Shipping took a little longer than I expected as well. Otherwise it was OK and I would use this company again. If they advised when an order was dispatched and expected delivery would be great.

1 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Delivery time was very long but they…

Delivery time was very long but they did advise me it would be so no issue there. Great product with only one criticism... The hernia button it quite large and very solid... A nice touch would have been a half height one in with the belt. Yes I would have paid more

1 november 2023
Review zonder uitnodiging

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