NavTool Reviews 

 IT IS A TOTAL SCAM & HORRIBLE CUSTOMER SERVICE
it arrived after about 6 weeks,
there is not support after hours even though they advertise 24/7 and they are very rude, you never know who your talking to.

no instructions, just that it will work, then they say it needs reprograming with no time window when asked, sent it back and they lost it, said they didn't receive it, got my money back from the credit card supplier

I would not buy from this company

Dislikes first since that’s what everyone comes for. When purchasing you have their full attention. The moment you click submit order the attention stops. After sales customer service is cookie cutter answers (if you get an answer to begin with). Shipping takes around 10 days. And that it. Just no after sales support whatsoever.

The good. I have a 2012 Honda Pilot with factory navigation. The kit was semi simple to install it myself. Took less than an hour. It pretty much is plug in play. However you have tons of extra wires and the box to deal with. It was hard to get the stereo back in its place with all the additional cords. However, not impossible. Once install was completed, it works as advertised. Once the car is on, I hold down my ‘back’ button for 3 seconds and it switches over. Wireless CarPlay on a 2012 car. Siri works. Maps. Everything. And you can listen to the radio while the CarPlay is running. The product is great as long as you have a basic idea of what you are doing for installation.

My experience with Navtool:
I paid $239.99 to Navtool for a video interface. I asked them to send me an instruction manual with my purchase. They didn't do that. I received a box with some wires shoved in it. No paperwork, no instructions. I immediately tried reaching them to get the instructions. After several days and many attempts, I was finally able to reach them and they emailed me the instructions. That was the best part of my interactions with this company. It went downhill after that. I followed the terrible instructions and the interface did not work. I have chatted with a company representative online several times, I've talked to them on the phone multiple times, sent them pictures and emailed with them over 30 times. Their interface does not work. They had me open the interface box and change the position of dip switches inside and they had me reprogram the interface to a totally different vehicle and it still doesn't work. The car was torn apart for two weeks while I tried everything they suggested. It still doesn't work. I finally gave up and put my car back together.
After all my communication with this company, they have refused to stand behind their product. Even though I have called them on the phone, chatted online with them, sent them pictures and emailed extensively with them, they said I didn't facetime with them. Seriously, that's what they said. What a joke. This is a shady company who would find any reason not to stand behind their product. If you don't believe me, look long and hard at their return policy. They have a loophole for every occasion to not refund your money. The number two reason not to refund your money is, Only regular-priced items are eligible for return. The problem is everything on their website is "marked down", so they have a built in reason not to give a refund. Buyer beware! You have been warned!

Update after response: I gave you multiple times to make this right and you refused. Now you can live with my review.

Update after your second response/excuse: I purchased it from your website. It was not used from someone else. What is the next nonsense you will throw out here to try to excuse your terrible product and worse customer service?

Update after your third response: How convenient for you. If you had spent this much effort trying to fix the problem and back your product as you are protesting this review, we wouldn't be here right now. Maybe you can treat this as a learning moment and treat any future customers better than you treated me.

Update after your fourth excuse: I've covered your excuses in my review. Keep putting out more excuses. The consumers that read your reviews will see right through your excuses for what they are. Keep up the good work! You are proving my point for me!

Update after your fifth excuse: I wish I would have known that you were going to spend this much time changing your answers on this review. For anyone doing research, Trustpilot allows you to edit your answers. NavTool has deleted their responses/excuses 5 times now! If I had known, I would have taken screen shots of how ridiculous they are that they have changed their answers 5 different times. I have only added my additional responses so the consumer doing their research could see how shady your company is.
I have supplied you with my name, date, and email address address originally and you told me too bad! You were rude to me and would not stand behind your product. Your product is garbage and didn't work! I had no recourse at all but to leave reviews for you. It's only now that I have written the truth in this review that you have given me any attention at all. How convenient for you to not remember or can't find that I purchased with you. I have the receipt in my hand! There is no way for me to post it here on Trustpilot or I would!
Consumers doing their research can read this review and decide for themselves what kind of company you are and who to believe.

Update after your 6th response: The facts do remain the same. I bought an inferior product from your company, it didn't work and you wouldn't help me make it work AND you wouldn't refund my money. I have supplied you with all the information you asked for and you have spent more time in this review than you did trying to help me. I did have to buy an interface from Navicks that did work. A much better product. A much better company with better customer service. Those are the facts.

Absolutely terrible. They don’t tell you that you can’t use your factory touchscreen to control the Apple CarPlay feature. Customer support asked for a picture of my face and my photo ID, what creeps! They will not stand behind the functionality of their product, luckily I paid with Venmo so I’m in the process of disputing the charge. I purchased the item directly from their website, despite what they said in their reply. And I was on chat with their customer support all day today. I have the order number and UPS tracking readily available if you like it.

Excellent product, works well.

The device malfunctioned. The contact with customer service about this was absolutely horrible. Reaction times of multiple days, or none at all. Tech support had no knowledge of their product. Repair service was bad. Nowhere was there a manual provided for this product. And it was not at all plug-and-play like advertised. After making my own adjustments it now functions somewhat. However everything else about my experience was horrible.

1st off there is not install instructions when asked for some via the preferred chat method NOTHING. then installed it. Would not power down after truck was off wanting to try and connect all the time. Had to finely turn off my Bluetooth on the phone. Can't get anyone on the phone. Called twice got on the call back and NOTHING. finely got though their text chat and nothing that was offered to fix the issue didn't work. This one unit was defective way to many issues. It only wanted to connect via wifi. According to the text chat that's a no Bluetooth only. Would not connect any other way. Before you buy read the 1 star reviews and defiantly go read the return policy that they have. They make it impossible to get your money back. You won't know it's a bad unit until you put it in. But once you do that not refunds. UPDATE: This response is a bold face lying from them. I have the original receipt from Navtool with the tracking number. I so whish that I could put the receipt on here!

I’ve purchased several electrical appliances from Navtool, and every product has been top quality. I love that they are made in the USA and tested before shipping. The customer service team is helpful and responsive. Highly recommended!

I would rate them less if I was able to. First, the customer service LIED to me when they said that there was NO wire cutting needed (You do need to cut some wires to get power). Contacted Customer Service to assist, and received the most condescending tone of a rep that you could ever experience. One year later, the unit still does not function, and I am unable to get my money back. DO NOT BUY THIS PRODUCT! THERE ARE MANY BETTER/CHEAPER ALTERNATIVES!

I’ve bought from NavTool more than once, and every time the experience has been excellent. Their products are solid, reliable, and exactly as described. Customer service was easy to reach when I had a question, and they made sure I was completely satisfied. Definitely my go-to for electronics.

Purchased a unit earlier this year, video & instructions were easy to follow and I got it working very quickly. However I had an issue with it where the unit wasn't kicking in by itself when I started the car. Tech support helped me out and turns out I had installed slightly the wrong software on the unit. They talked me through that & a couple of other things I could do and now the unit works perfectly. Vey happy with the product & the service

This company truly stands behind their products. Every appliance I ordered worked perfectly right out of the box. The Made in USA label means a lot to me, and the customer support was helpful and responsive. A trustworthy source for quality electronics!

Navtool is absolutely the worst company to deal with. Their customer support is terrible. I purchased a unit one year ago and was unable to install it. I hired a company with a great reputation and 40 years of experience to install it. Of course they don’t give you installation instructions. My trouble started when I tried to do the required download. My car had a manual transmission so when I went to install download only an automatic transmission appeared in drop down menu. I contacted customers service and after 45 minutes on phone they instructed me to download automatic transmission program. Then I left car with installer who contacted Navtool for additional information. Navtool responded by asking for an order number and offered no help because it was an older unit. After 6 hours of fiddling with this they gave up. They told me that they recalled dealing with Navtool several years ago and had the same experience. They chose another company for their Apple ~ Android interface because of Navtool customer support department. They are the worst! I should have known better when I initially purchased the unit it took them 3 months to fill the order!

Navtool customer support is non existent. I have a unit that isn't functioning a Mechanic installer charging me to put the unit in that is not working properly and neither of us is able to get support. I am a disabled veteran and a retired police officer that has never given a negative review.
Unfortunately this is a first, steer clear of any Navtool products. Don't believe me?? Just call the number and see if either sales or tech support will call you back. I promise you this has been going on for over a week with no help.
Buy foreign because navtool gives Made in the USA a bad name 🥲

I’ve been buying from this wholesaler for years, and I’m always impressed by the quality and reliability of their electrical appliances. It’s great to support American jobs, and knowing every product is computer tested before shipping gives me peace of mind. Highly recommend for anyone looking for dependable electronics.

Providing an update to my prior review of this shady non-ethical company and it's practices.

I reported them to the NY District Attorney for basically robbing me of $500 for a defective CarPlay system of which I have numerous emails where they were asking me to cut wires and try different methods of getting their worthless crap to work.

My report to the District Attorney happened after I posted my initial review and realizing they weren't going to honor their replacement or fix policy.

Here's their official response to the District Attorney:
(Note: email addresses removed due to posting policies)
========================================
From: NavTool
To: IFRAUD NY Gove
Cc: Navtool Customer Service
Subject: Re: Complaint with the New York State Office of the Attorney General File 25-014794
Date: Tuesday, May 27, 2025 3:34:32 PM

This customer never paid for the product. They received it for free as a promotional item, it is unclear why the customer is complaining because he never paid for the product. If he thinks he paid for the product then he must provide redacted credit card statements from the date of purchase where it shows the purchase and then for the next six months up until today’s date

NavTool
========================================

That response stating that I never purchased their product despite the fact that I couldn't file the complain without having adequate documentation to the contrary.

I'm so disgusted with the plethora of lies & deceit from this company that I've simply aborted any resolution.

But I do want to continually warn potential consumers that purchasing from this company is not a good idea b/c they'd be gambling with their money and if they have any issues or general questions or concerns during the installation; it can be a nightmare getting this company to own up to any accountability. The fault will ALWAYS be on the consumer and they rudely convey that.

I'd also strongly encourage anyone considering a purchase to read the negative reviews first. DON'T DISCREDIT the viability of them. Look for similar patterns in the complaints and use your own critical thinking skills.

Not all negative reviews are illegitimate and the negative reviews for this company blatantly show the consistency of the experience.

And if you have already had a bad experience with NavTool, please report it to the Office of the New York State Attorney General. Just google it and go to their complaint form and file it.

They must have multiple complaints filed against this company in order to take the allegations to the next level.

Lastly.... unfortunately as much as I'd like to, I am unable to share any positive experiences with comparable companies, nor provide any alternative vendor recommendations due to TrustPilot policies. But trust me, they're out there.

Where no wire cutting and etc. is required, customer support is responsive and your reports of any potential issues are listened to attentively and acknowledged.

So I did inevitably suggest to find and purchase a CarPlay system elsewhere; where the product is truly plug and play.

And yeah.... there's also that fact for NavTool's unmerited claims and implications towards SO MANY CONSUMERS not being intelligent enough to install their poorly constructed product and/or not reading their sparce constructed manuals with shear lack if not total absence of proper customer support.

Good Luck folks. You've been warned

It's been almost 90 days since I placed the order and I never received anything. When I complained after 30 days and requested a full refund, I was told everything shipped the day before. Still nothing. Today, their latest response to my complaint that I never received my order, was: "That’s impossible. Everything that you would buy from us would be shipped." BUYER BEWARE! Don't buy anything from these guys.

Watch out for these guys. My experience mirrors the other 1 star review I found here. My unit had 3 distinct problems. Customer support was less than helpful, telling me that I was not a professional installer and the problem(s) were not with their unit. Problems: 1) short in the harness. 2) poor reception from microphone 3) distorted audio from only 1 speaker. I sent it back but I had to go thru my CC company to get a refund. Very Sad.

ps the reply made below is even sadder. bought new from the website. i think there may be mental illness in play here.

TOTAL SCAM & HORRIBLE CUSTOMER SERVICE. They have nothing but scam business practices and when you prove their product doesn't work, they say it is impossible and that you don't know what you're doing calling you a liar. I had a reputable installation business install the unit. IT DIDN'T WORK. So we spent the next 2 days and over 10 hours of time trying to get assistance with the install/issues we were experiencing... NOT because NavTool was helpful, but because it would take sometimes HOURS to hear back from them via text which is the only way they will communicate. If you call in, they force you to leave a number or drop the call and have never called back. These guys blame everything and everyone except their product may have an issue. They are bullies, scammers and incredibly difficult to do business with. Not only will I not do business with them, because of the experience the install company had they will now no longer order or accept their products for install.

UPDATE 4/15/2025
Thank you for replying, but this is an example of your lack of customer service and bully tactics. Just because you say, "...The fact that there was an image on the screen proves the product was functioning. The issue you experienced was related to audio setup, and we provided step-by-step guidance on how to properly connect it. Unfortunately, the instructions were not followed, and when we asked follow-up questions to verify what had been done..." shows lack of listening, understanding and desire to resolve the issue. ALL instructions were follow by the professional installer and NO there is no sound. When you say in your responses that instructions were not followed, or that, "...Remote support takes cooperation and accurate feedback. Unlike in-person service, we rely on you to perform certain steps while we guide you through them. That requires patience and a willingness to test things in real-time." that mean you must follow the same rules. ADDITIONALLY, when you say, "When customers get frustrated early in the process and stop cooperating, it becomes nearly impossible to resolve the issue." that just proves again your lack of empathy and understanding. I have now spent over 11 hours desperately trying to get this resolved and I only get text message, pushback and bullying. I have left my number for you guys to call over 7 times spanning two days and HAVE YET TO GET A CALL BACK! There was a gap in the middle of the day where you did not reply for 6 hours while I was at the install shop with a tech trying everything you had sent in the way of directions previously. Don't tell me you are looking for a way to work with me you don't call as you promise and place all blame on the customer. Your business sets the customer up for failure and leaving them holding the bag when if doesn't work with no way to get real resolution.

I recommended NavTool to my sister for her 2016 Jeep, and she was thrilled with the results. This gadget provides seamless access to phone apps while driving, enhancing safety and convenience.