National Bank of Canada Reviews 

National Bank took over Motive Financial and my investment GIC's were transferred to them. They have not paid me my monthly interest on these investments for Feb. and from April to July of 2026. This constitutes fraud on their part, if they don't pay me all the interest, I will be seeking action against them.

We became accidental clients when Canada Western Bank was acquired by NBC. The customer service is terrible. We asked our FI to request a transfer of non registered funds - the process took more than a month to complete and only occurred after multiple phone calls. Completely unacceptable. My advice is to stay away

Customer service is horrible. Their tech is horrible. I have used multiple banks, they are horrendous. I have been tossed around non stop. No one helps, its a huge waste of time. I am a bigger customer with them too. Leaving them.

I am extremely disappointed with my experience with National Bank of Canada. After my access to Interac e-Transfers and available funds was revoked, I filed a complaint hoping for a fair review and a clear explanation. Instead, I received a response stating that the bank was not required to explain why it made its decision and that the complaint office could not overturn it. As a customer, it's frustrating to have important banking services removed without transparency or meaningful communication. I felt that my concerns were heard but not truly addressed, and the process left me with no practical resolution. I expected better customer service and accountability from a major financial institution.

The customer service at National Bank of Canada is atrocious. I opened a Direct Brokerage account, personal bank account and mastercard credit card about 1 year ago, and closed all accounts approximately 2 months ago. The customer service rep in Oshawa offered me a line of credit for a ridiculously low amount, and didn't calculate it properly ! She deducted a $500.00 payment which didn't exist, for rent that was assumed like I was a student living at home with my parents. Absolutely bizarre, as a 60 + year old man with no mortgage payments or other debts. Another representative from another Branch claimed you can qualify for a line of credit based on 10% of your total net worth, without income qualifications ! The home Branch representative discovered this conversation took place, and noted the profile that due to being self-employed, this was not allowed either through income or total net worth. The left hand does not know what the right hand is doing, and you cannot trust them if their tongues came notorized !! Horrendous experience. If you're self-employed with a high credit bureau, and huge net worth, don't use National Bank for your finances whatsoever !

Poor customer service 30 minutes 30 minutes hold with no resolution. I have to call back in five days and go to another lengthy hold and hopefully they can get their act together to give me a letter saying that the loan I had is paid in full ridiculous no managers on the floor terrible experience. do not use national bank for your banking products

Honestly worse bank I have ever dealt with, deposit a check virtually for a measling 100 and now my account is marked hot and can't access nothing until 100$ check clears,no online access can't get balance of my account and can't even buy a lowsie piece of gum over 100 check deposited virtually, how ridiculous is that. Do yourself a favor a look for a reliable bank

I am extremely dissatisfied with my recent experience. If it were possible, I would give this bank zero stars.
I travelled to a branch specifically to obtain a loan statement, only to be informed that it could not be printed on-site and would instead take five business days to be emailed. It is very concerning that a branch location is unable to provide such a basic document immediately.
Overall, this experience was highly inconvenient and disappointing. I would strongly encourage improvements in both in-branch capabilities and customer service accessibility.

zero stars finished myl mortgage by transferring to other bank after 00 balance suddenly interest to ne paid on 0 line of credit PHD money theives

Whoever support me we have to file lawsuit against these bank and make appeal to courts for them to have licenses revoked we need change in Canada

If I could give zero stars, I would. We use National Bank at the company I work for so I have to deal with them on a regular basis. They repeatedly take money from our account and then take weeks to tell us what the payment was for, one time being thousands of dollars incorrectly removed. They will process a deposit into our account and not list any details who the payment came from. Our account manager does nothing to rectify this. You have to call and wait on the phone line for up to an hour to get this information every time it happens. Horrible customer service.

0 Zero!! Stars. National Bank customer service has the worst customer service I have ever come across. The customer service is disgusting! They cancel your card out of spite because you ask a question they don't like, they write whatever inaccuracies they feel like in your file, deliberately try to complicate the customer experience, rude, spitful, don't seem to know what they are doing, unorganized, hang up the phone on people or keep you on hold for hours. The absolute worst bank.

Very bad customer service by pattrick mortgage advisor. He start arguing instead of convincing to keep mortgage with them.

All I asked was to move my payments going forward to coincide with my payday. I’d actually be moving it up a week and was told with my ‘type of loan’ it’s not allowed. It’s an auto loan. I’m not asking for an extension or to make it a week later. This is a weird bank. I’ve had numerous loans over the years and not once have I been told no because of the type of loan I have, again a vehicle loan.

I took a mortgage with a "Natali Bossé" and then after she just disappeared and her assistant reply. I would call national bank asking for her and they supposedly didn't have this "Natali Bosse" on file? Extremely weird encounter, looks like they want your money but don't care after. I would not reccomend anyone for NBC

Called thr 1800 to find out how much we needed to pay off our mortgage. They rold us the amount and just to go to the branch with a draft and thry will take the payment no problem. So I Took an afternoon off work to do so only to be told they had to put a ticket in for us to be able to pay it off and it will take a few days. We were so excited only to have our excitement crushed. Really ruined our day and had loss of work also. Now waiting dor a call to drive back to the bank ( we live 30 mins away) just to give them the draft again. Super dissatisfied and very upset with rhe situation. Will do no further business there.

DO NOT GIVE NATIONAL BANK 1 red cent of your hard earned money
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When NATIONAL bought over CWB (,which was a super on-line bank) being slightly sceptical of Large Banks, I decided to transfer 1/2 of my TFSA out of National to an on-line bank, "Equity Bank"
I was astonished to see that they actually transferred out the whole amount.
When I complained about this , I told them to "leave as Is" as how could I trust a financial institution that did/could not read written instructions ?
I was even more astonished when I noticed that NATIONAL had gone into my Equity account an transferred back to NATIONAL 1/2 of the funds they had originally transferred out, again against my express wishes and without any notification, plus they charged me $170.0 for the privilege of totally screwing up the transaction ( later re-funded)
So I went thro. the correct procedure of formally requesting that the funds be returned to my EQUITY account
What followed was weeks of waiting at least 1/2 hour on hold , being told that "it is in work", being hung up on, told that they had no record of it, recieving phone calls from people who never left a call back number / local, and on and on and on
Finally after weeks of frustration the matter was picked up by an ex CWB employee in the Edmonton Branch who took control and had the funds transferred out in a week....thank you
NATIONAL BANK are without doubt the most inept / incompetent financial orginisation that I have ever had the misfortune to deal with

I have financed my corolla through nbc very recently. I had some trouble using their mobile app.
Yesterday on May 05, I called them and the representative named Priya helped me out very patiently for about 30 minutes.
She had been very helpful, courteous and knowledgeable.
I am fully satisfied and got all the info I needed.
One point I am willing to make here that the waiting time is very very long. I had to cut my first two calls on Monday May 04.
Please try to make your home login page more user-friendly.
Thanks

Long holds on phone. No longer answered locally, and long wait times. Telephone center poor and lack knowledge. Waited over 3 months to cancel a line of credit. Waited 3 weeks for a local appointment in Kelowna. Very poor since CWB taken over by National.

À fuir — pour votre argent ET votre santé mentale. Honte totale.

Cette banque paie ses employés une misère, les forçant à travailler dans des conditions déplorables pendant qu’elle leur fait la leçon en répétant que la BNC est “la meilleure institution et que l’être humain est en premier” — du pur lavage de cerveau. Résultat ? Un roulement de personnel catastrophique, des employés épuisés et sans formation, et des clients qui en paient le prix.

Et comble du cynisme : je connais personnellement des employés compétents et professionnels qui ont été coupés, alors qu’ils donnaient un service exemplaire depuis des années. Pendant ce temps, les gestionnaires au bureau central, eux, sont bien en place — arrogants, incompétents, et complètement déconnectés de la réalité du terrain. Des vrais cols blancs qui ne savent même pas ce qui se passe dans leurs propres succursales.

Et pendant que ces beaux messieurs prennent leurs décisions en tour d’ivoire, ils ferment succursale après succursale à Laval et à Montréal — abandonnant des clients fidèles sans aucune alternative.

On se retrouve donc avec des lignes téléphoniques où on attend 1h30, des employés sans expérience! des fraudes non gérées, des documents jamais envoyés, des rappels qui n’arrivent jamais… et plus de succursale du quartier pour régler quoi que ce soit en personne.

Si cette banque investissait autant dans ses employés et ses clients qu’elle le fait dans sa publicité, ce serait un début.