i-bank Reviews 

More than 10 years using the services of this bank. One word describes it, SAD.

Telephone support: waiting times 30+, up to 1:30 hrs depending on which department you want to contact.

Security: Had several transactions with the same amount of money and recipient repeatedly blocked, each time trying to contact the responsible department for several days before getting the transaction approved. While being asked if they can somehow whitelist the given transactions, the answer was that the process is automated and no solution can be given.

Credit / Debit cards: Among 5 different providers, the only bank whose cards are malfunctioning in my possession.

Costumer care: In order to change my billing address, I had to do the procedure two times because of some "unknown" reason the didn't had the documents that a physically delivered to them.

Over the span of 10 years, 0 of my issues were solved in satisfactory way.

The only thing they are fast and persistent with, is trying to get your money if you owe them.

I travel a lot for work, so I use Revolut abroad. NBG blocks the transaction every time making me wait for hours on hold with the Security department to unblock it. Not to mention they just ignore emails. And when you’re abroad, you get charged a lot to just wait on the line and be ignored. I tried sending in a request to mark the specific transaction as safe, but my email won’t go through as it “conflicts with one or more of the recipient’s organization policies”. When I tried asking what that means and how to fix it they told me to just try again and hang up on me!

My card is blocked for no reason, the customer service send me that answer instead of to call me :
Dear customer,
Thank you for your message.
Please call 2107727440 (card security department) immediately so that, after your details have been identified, the data can be checked and we can serve you.
Please do not reply to this email. If you wish to communicate with us regarding the said matter, please fill out once again NBG’s online “Contact Form”.
We remain at your disposal.
Kind regards,
Third call to try and for the third one i'm to 23 minutes but i'll wait...
The previous one was 20 minutes and the first 10 minutes.
Very poor service...

I visited the branch on Milos island and the experience was awesome.
Ioannis, the manager, his total focus is on the customer. He helped my husband to complete a transaction on the ATM machine plus answered all our questions. This experience was totally unexpected. I would genuinely like to say a huge thank you.

I call this bank in Navplio were I'm a customer because my wife forgot her phone in the agency. I tried to explain the problem in greek, but the girl at the telephone didn't understand. So, I'm ask if she speaks a little bit english and she answers me "no". I ask then if another person can speak english in the agency and again she answers me "no". I try to do my best to be understanded, 'cause in fact I come from Belgium and I speak french. It's ridiculous, because the foreigners let earn the greecian's banks money too. Oh... Sorry for my english : Mais si vous voulez, je suis prêt à donner d'excellentes leçon de français !

This bank is a joke, no wonder they got bankrupt ，dont put your money in this bulllllllllllllllllllshit bank!

Just terrible. After waiting for ten minutes they hanged on my face!!! Not only once, but twice!!!

Extremely poor service especially when living and/or travelling abroad. Rigid procedures, no solutions provided, questionable and often contradictory advice, responsibility assigned to the customer, a foreign country(!), shop owners(!), basically anybody else but the Bank.
Similar torturous experiences on two separate occasions.
Avoid, if you can.

I have been waiting for one hour and a half to receive assistance abt an online payment with my card. Every person that picked up the phone passed the call to another one. The line fell twice. Eventually, at abt 8 pm I made it through the identity verification, then the employee put me on hold and probably left the office and went home. Literally impossible to receive any help from anyone here. I work as a customer service advisor for a bank too, so I know the job. I think the level of their service is just ridiculous.

Following three failed attempts for someone to pick-up at their customer service, with an average waiting time of 50' per call, I must say that I am disappointed.

Their values of "...Placing the customer in the center of the business.." does not stand with the way they currently act and treat their customers. When I reported the extensive waiting time, I got a generic automated response from their system saying that I should send them an email and wait another 4-5 working days.
It is not a decent practice, to treat customers in that manner.

They started charging us for the renewal of an expired debit card. There was no alert before.
The CC response was inadequate: there was a notification in ATMs - which I never use and the only way to get a refund is to return the card at at physical branch - in the middle of a pandemic.

i have no complaints other than the fact that the user interface could be better. it recently got updated, but it's still not as good as i have seen elsewhere.

The worst experience ever.
No answer to emails. An answer at FB to call a telephone number. I called the number, go to a branch.
I only like to have answered a very simple question. I am going to inform my employer also about this.
The worst experience I have had with CS.

Start using i- bank August 2018. It was my first time that I was about to use service's from an e-bank. It's easy and i- bank have great features.

This Greek bank has some good employees (usually under 35 y.o.) and LOTS, LOTS of rude, very rude employees which hate you only because you exist , only because you are standing infront of them asking for anything ….. if you ever Need their Services, try to speak with the youngest of the personnel….