Nebula Appliances Reviews 

113
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I absolutely love this dehydrator. Iv been slowly making more healthy choices and this machine sure helps. It's compact abit smaller then your microwave. Digital timers. You can do several batches at... Toon meer

Beoordeeld met 3 van de 5 sterren

I've had my appliance for 10 days so I'm using it for red light therapy on my medial ligament and elbow bursa. The only thing which is worrying me slightly is the fact that three times when I've switc... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I use the Nebula grande juicer every day, to make 2 pints of juice for a number of family members. The juice consists of a variety of fruit and veg, including carrots which are notoriously tough on ju... Toon meer

Beoordeeld met 4 van de 5 sterren

Delivery was on time and within 3 working days. The food dehumidifier works well, looks smart and is easy to operate and clean. I first tried drying a kilo of walnuts i had pre- soaked. They fitted ea... Toon meer

Bedrijfsgegevens

  1. Huishoudapparatuur winkel

Geschreven door het bedrijf

We are a premium supplier of household appliances. Including cold press juicers, dehydrators and red light therapy devices.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

113 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,6

Alle reviews

(113)

19 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Really good piece of equipment

Really good piece of equipment. Very happy with the sleek design. Easy to use setting time and temperature. Used it to dehydrate nuts which were soaked overnight to remove phytic acid and anti nutrients - took 22 hours I was expecting about 24 so very pleased

23 april 2024
Beoordeeld met 5 van de 5 sterren

Amazing device!

Since purchasing my red light mask I’ve noticed such a difference in my skin. It is feeling softer, my complexion is brighter and the blue light has also helped with any slight inflammation i may have. So easy to use for just 10 minutes a day and an absolutely amazing price!

29 februari 2024
Beoordeeld met 5 van de 5 sterren

Very good

Good price, very fast delivery, product works well. Very happy with my experience.

27 maart 2024
Beoordeeld met 5 van de 5 sterren

Prompt service

The nir therapy pad arrived promptly. Royal Mail even delivered it on Sunday, the order being placed on the Friday. Initially I was worried as I didn't receive a confirmation email, but I had, it was in my spam. It is too early to say if it has any effect. A couple of points: the belt attachment could be better and the usb lead longer.

24 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A great product and excelllent service

We’re very pleased with our Nebula Grande. This juice extractor has more than lived up to its claims and we’re especially impressed by both the quiet efficiency of the appliance and the incomparable quality of the sales support. Initially we were given a complimentary accessory and after purchase we had a few queries regarding manufacturing changes not being immediately reconcilable with the help leaflet and can’t speak highly enough of the prompt and comprehensive attention we’ve received throughout. We’re so impressed that we intend buying a second juicer for our son.

23 februari 2024
Beoordeeld met 1 van de 5 sterren

Why is there no confirmation email…

Why is the online merchant the Nebula Appliances there no confirmation email after I paid for the product on your website? I left you a message and didn’t reply. What kind of service is this? Who dares to order your products?
Order Number: 10253
Z Guo

13 februari 2024
Review zonder uitnodiging
Logo Nebula Appliances

Antwoord van Nebula Appliances

Unfortunately we had a technical issue with our emails when you placed the order so you did not receive an order confirmation. We swiftly resolved the issue so apologies you were affected by this. You messaged us on Facebook and we replied within 20 minutes. Also, we confirmed on email (within 40 minutes) that we had your order and let you know about delivery. Later on we also let you know we had indeed had this issue and now resolved it. Apologies again for the brief inconvenience.

Beoordeeld met 1 van de 5 sterren

Motor broke on second use, unprofessional dishonest company

Isn't there some sort of law against companies lying about experiences? I wish I could attach screenshots of emails. She set the collection to the wrong address (also photographed on the delivery drivers label) now says in reply that I missed it, having apologised to me in writing.

Should not be shocked after a lie like that she would claim that the product was in full working order. The motor blew. Tried it again days later, Still gone, changed the fuse, nothing.
Again, I have videos. Being dishonest in this way and blaming the customer in the midst of those lies for issues that were her own fault, is really unacceptable behaviour of someone in a professional capacity. I can not recommend enough that this company is avoided. I will be finding somewhere to post a review that allows the attachment of photos / videos so the world can see what sort of person this is.

--- original review -

Motor broke on second use. Its been weeks and I'm still trying to get this item collected for a refund to be issued. So much hassle not to mention lifting it, it is insanely heavy, was very difficult to bring upstairs, to put together, to lift onto kitchen counter, to then have had to pack it away and rebox it. I am now in my third trimester of pregnancy and going to have to pick up an item that quite frankly I should not be lifting because I was sent a faulty product. Having looked at reviews on amazon after this happened, it seems this has happened to other customers. I have been up and awaiting collection since 8am, it is now almost 5pm and nobody has showed. Was the collection even booked?

2 januari 2024
Logo Nebula Appliances

Antwoord van Nebula Appliances

Our customer service advised that the collection was booked and you said you might be out, but she was desperate to get this collected from you to get resolved. Yes you were out and missed the collection. I already stated below that she indeed missed a number from your address and why it was missed the second time. We have done everything we can to accommodate getting your juicer back (sorry we are human and make mistakes sometime on the second attempt). Also, your juicer worked perfectly when returned. I'm sorry you feel like you have had a bad experience with our company, we always try our best to provide the best service we can even if you do not feel like we have on this occasion.

Thanks for sharing your feedback. After receiving your juicer back we can confirm it was fully working. We do share guides on how to assemble the juicer on our website, as 99% of the enquires we get about the juicer not working are based on assembly. As it is made of multiple parts that are needed to cold press, there is a bit of knack but its very easy once you get the hang of it.

Regarding the return our customer service did everything possible to accommodate returning your juicer efficiently. The juicer was not collected on one day due to you missing the collection, even though it was an agreed day. We swiftly booked again for you and our customer service made a mistake and missed a number off the collection address which she profusely apologized for. Then it was collected the next time and refunded for you.

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