Nedbank Reviews 

Honestly the worst Bank in South Africa, if I could give zero stars I would. But who cares right, even after writing this review nothing Will change, Nedbank will still continue to be a unorganised, unfair, glitchy, disgusting customer banking service. I have a personal loan with Nedbank, my debit order goes off the last day of the month to match my Salary date. Every year on December, an SMS gets sent to ask if they can debit earlier to match my December Salary date. Usually if I don't reply at all they continue to debit as per the normal end of month date or at least from the 22nd onward. This time, an SMS was sent but I never received it due to Spam detection from my SMS app, however regardless, I should have been called to ask if it's okay to debit the installment on the 12th not a measly text. I received no call. My money was debited now again only 2 weeks after my previous installment just went off on the 28th November. Two lots of debit orders in a span of 2 weeks?! Are you nuts?! Now I'm out of pocket and when I called Nedbank they told me there's nothing they can do because they sent an SMS to confirm the 12th. People work during the week, we cannot reply to SMS text, especially ones that goes to spam. CALL US if important moves like this needs to be made, this never happened to me before last December with the same loan. I will be changing banks now as soon as this personal loan is settled. I take personal loans with Nedbank to build credit score and also their offers are quite flexible. But now after being treated like this just because it's December? You're taking me for a ride and I will not be banking with you no longer. I understand that this will not impact Nedbank whatsoever and me falling back, they would not care less, but that's South Africa we're living in. All I can say to the next person reading this. Please don't take out loans with Nedbank, if you can help it at all do not bank with them completely.

I’m at the point where dealing with Nedbank has become a daily battle, and I’ve run out of patience. I’ve raised issue after issue for months and nothing gets resolved. Instead, I’m met with delays, vague replies, or complete silence.

My account was locked without proper explanation. Queries go unanswered. I’m pushed from one person to the next with no ownership from anyone. Even the complaints division behaves as if they’re doing me a favour by acknowledging the problem, yet nothing changes.

I’ve logged this matter on HelloPeter, Trustpilot, and I’m submitting it to the Ombudsman. The pattern is the same: Nedbank ignores customers until things go public. I’m tired of fighting every day just to get basic service from a bank that brands itself as premium.

At this point, I’m demanding accountability. I want a clear explanation for the account lock, a full resolution of the outstanding issues, and a new private banker who actually responds and takes responsibility. The current handling of my account is unacceptable.

I’ve tried every internal channel. Now I’m taking this as far as it needs to go.

I called in on the 28 November 2025 and requested a reversal from Mobimoney Wallet account back to Migoals, Today is the 02 Novem
ber and no funds have reflected on my account 24 -48 reversal timeframe hours has passed.
Why does Nedbank still have Mobimoney active on our banking app yet its Discontinued. Pathetic

PATHETIC customer service- I was charged my debit amount after my account was closed- they reversed less than my due amount in August. No explanation, incorrect statement sent to me by Rosy Joseph, called customer service who apparently cant help now because the account is closed. they owe me R1500. No one responds to my emails or calls me back. I was very polite to them but this is disgraceful. DO NOT get financed through Nedbank!!!

I have been trying for weeks to lower my overdraft limit and nobody can help me. Every time i phone into the call center i get transferred and NOBODY answers the call. It absolutely baffles me how a bank can operate like this. Its the worst customer experience i have ever had. There is no way on earth i would recommend Nedbank to anyone.

A special thanks to Zama Zikhali for her great dipolamitic skills. Kept me calm during my 24 day complaint.

Efficient excellent service by Mr Pitso,Wonderpark Nedbank.He understood the purpose of my visit and was clearly very informed therefore able to assist within a reasonable time frame.

Nigel Pypers, Ettiene Victor, Ashrinee Gopi - Very poor service!!!
A brief background: On the 21st of October 2025 the transferring attorneys requested Nedbank to close the investment account number of ######## with the request that the funds plus interest accrued be available on their trust account on the 25th of October 2025 as they expected registration of the transfer. To date, the payment does not, according to my attorneys, appears in their trust account. On the 6th of November 2025 (last week Thursday), the transfer registered at the Deeds Office. My attorney presented the guarantee to Nedbank to pay the cancellation amount in respect of my bond. My attorney advised me that no debit amount reflects in his trust account. Due to the above, my attorney is unable to make their final calculations in respect of the balance due to me. I needed to escalate this matter that became extremely frustrating and remains unresolved despite multiple follow-ups and assurances. The issue concerns the transfer of property and the associated fund distribution. Despite engaging with your team Nigel Pypers and Ettienne Victor, there has been no noticeable progress. Both of them are making empty promises and I can’t understand where or what is the hold up. Nigel is hopeless. Ettienne is hopeless. I then finally reached out to Ashrinee, which is the regional manager Ettiene reports to. But oh my gosh, more hopeless. I thought Ashiree could do something, but the situation went from bad to worse. Three grown men work in an industry with experience and none of them can help. And I bet no one is going to take accountability. They are going to blame "the system", "confidentiality", "processes needs to be follow" and and and and. The higher I go in seeking help within Nedbank, the more dysfunctional it gets. Don't let me even start with Nigel, because he is the root cause of this mess. Nigel Pypers and Ettiene Victor made so many empty promises (I have evidence of this). I'm not even sure they knew they were lying. It's never their fault. I suppose it's "the system" again. To date: The funds have been reflected in the trust account, but the attorneys are unable to make any payment due to the lack of an updated statement from Nigel Pypers. After weeks of waiting, this matter is still not resolved. This is sickening to the core! Nedbank you are really the worst bank ever! I'm disgusted at your services!!!!

Very professional agent his name is Siphamandla Majozi . He explained everything very clearly and patiently. as a result, i really want to stay on nedbank as a client . I've had no issues since joining them I am glad I moved to Nedbank thank you Siphamandla !

One of the worst banks out there, Booked a car , holding deposit was taken then released 2 days later and then retaken 3 weeks later. Phoned card authorisation and they say it was an issue with Nedbank. But take a guess, The dumb ass at Nedbank says I must call the vehicle hire company to resolve, let me get this straight , Nedbank stuffs up I must resolve? Does Nedbank not understand accountability? Should close shop if that is how you treat your customers. Over and above the actual charge for the vehicle also went off my account.

I wish I could give them 0 stars! My mother passed away 7 years ago! Going on 8 years and we still haven’t completed her estate! This took years and years of agonising, begging and pleading to close up the estate. So much money wasted on lawyers fees! We finally closed the estate last year May, but still waiting on tax. It’s never ending. A whole year and a half for them to sort the tax assessment. Utter bull! Never let a bank run your estate. Pay for a private lawyer, will cost you less.

Nedbank used to be an excellent bank, and I was proud to be associated with them. Sadly, this is not the case anymore. I tried to cancel insurance policies by calling the number provided on their website. They could not find the policies on the system, and I got transferred to somebody else. The process of explaining, proving identity etc were repeated just to be transferred again. Same story and transferred again till the call was cut of. I tried again but the whole thing then started from scratch. Goodbye Nedbank.

⚠️ Extremely disappointed with Nedbank. Fraudsters stole my father’s R1 million investment after opening a fake account in his name. Ten weeks later, no feedback, no accountability, no resolution. How can anyone trust a bank that ignores its clients?

On 07 October 2025 my Nedbank account was debited 8 times at R 35.00 for what is called a "PHONEBANK AA PAYMENT FEE"

Nedbank confirmed it was processed in their error and it would be reversed, It is now 11 October 2025 - 5 days later and still nothing has been done.

Needless to say there was no curtisy sms or email stating the problem let alone resolving the issue.

It took me having to see this error on the nedbank app and called 3 times each with a different answer and reason.....LIKE REALLY

Change your banking provider people, Nedbank is slowly going down the drain, way to many problems with the app, shit customer service and no clear answers, this tells me how are they managing my money.

Im done with them

Every weekend night I can never get online to do internet banking....dobyour maintenance or what ever you need to buy not on a Friday night and no one answers messages on the online chat.... had enough im going to fnb because everyone im out with that banks with fnb never has problems

Activation has been pending for two months. Had to go to the branch about 8 times and called them more than 10. Everytime another problem. They are not connected. I cannot use the card or use the money that is on it. Horrible, horrible service... Just wanted to open a bank account and use it in stores.. Apperantly to much to ask.

I cant even transfer my own cash of my nedbank accout.i tried callomg the nedbank customer service,and get trasferred to every department without any help, send countless emails and even the chat service is useless! Ghe worse bank in history

Trying to withdraw cash from Nedbank is a nightmare and the fees to withdraw cash is absolutely insane. After banking with this bank for so many years, definitely moving, what a total scam. Unbelievable that you cannot withdraw your own money, for each R1000 rand you want to with with they want to charge you R100. totally unbelievable

I opened a 2nd bank account as I bought a car from MFC and was informed there will be a kickback, I was assisted by MFC to have the account opened, when on collecting the card it was sent to the wrong branch, I visited Nedbank Rosebank to collect my card, I was treated like rubbish, I walked out.
2nd time went to Nedbank Northgate and the service was excellent, I was issued a new card on the spot. It happened that my card was declined and went to Nedbank Rosebank, reception was great but the gentleman assisted me had a grumpy attitude, when I managed to sort out the issue he turned around mumbling and when I said pardon he rudely said, you used the wrong pin that's why and walked away. I will definitely move my investment and debit account to where my business will be appreciated.

My husband has legal power of attorney, done by a lawyer and notary, because his mother is very ill and fragile and Nedbank would not help him just with a simple statement and discussion - they said the POA doesn't count and his Mom (who is not mobile) must either come into the bank or my husband must apply for curatorship!