Neo Direct Reviews 

NEVER EVER EVER order from this company. My Kamodo egg bbq was shipped upside down, the box was damaged and all the ceramic was smashed inside the box. You cannot get through to their phone lines and they don't answer emails. Avoid at all costs. I sadly though ordering through Debenhams online would be a good options but it turns out they use this outfit as a 3rd party supplier. AVOID AT ALL COSTS

Awful customer service! Do not buy from Debenhams as the product comes from this company. I received a damaged bbq over a week ago. It has one of the legs missing so cannot be used. I have been waiting over a week for a response from the company. I’m not sure they even exist anymore. If I do not receive an update by tomorrow I will request charge back from my bank! Avoid Avoid Avoid !!!

Tesco market place purchase. Neo 4 Tier Clothes Horse Drying Rack Folding Side Wings Rail Stainless Steel Stand Laundry Garment -Grey from Neo Direct Ltd, what a mistake that was. The item was difficult to assemble, rods would not stay in-situ, they were just too short, very flimsy materials. I put some lightweight clothes to dry, later I found them on the floor, the rails had slipped out. I thought I had purchased at a good low price but the item was not fit for purpose. Requested return from Seller as advised by Tesco, but contradicting messages received. Seller was arranging courier return, Tesco were saying non- returnable and no refund. Now awaiting collection so it’s wait and see. Not a smooth process and very aggravating.

Ordered a Neo 9000 btu air con u it received a 7000 btu unit
I have emailed 3 times and left 2 answer phone messages plus tried calling numerous times with no reply to resolve this matter
Feel like I have been ripped off

Absolutel non existent customer service! I bought FOUR cooling tower fans - I had THREE delivered. Now I know it’s partly down to the incompetence of evri for messing up the delivery. However you can’t get through to anyone at neo and when you do you get absolutely no help or assistance at all. First and last time I will be buying anything from this company
This problem is not with evri - this problem is with you - I have sent message after message and ignored and then when I did provide the order number you refused to give me a refund because you said they had been delivered! 3 were delivered not 4 and I would never accept anything but a refund from yourselves as your service has been a disgrace

Rude and dismissive customer service. Definitely will not re-order from this company. Ice-maker lasted less than a year before leaking and whilst not under warranty, no fix ideas, just a defensive email:-

We are so sorry to hear you have had a bad experience with this, however, this is no longer within the warranty period. This applies from the date of purchase therefore we are unfortunately not obliged to repair or replace the item.
We also confirm this within our terms and conditions which were agreed to when the order was originally placed.

Therefore, we can only advise you to fully dispose of this and repurchase a new one. We are very sorry for any inconvenience caused.

Ordered some garden chairs had the large ones so could wrap a blanket around comfortably when sat outside at night. Excellent product and great customer service. Thanks

Easy ordering and quickly delivered

Very helpful service from Grace in customer support

After a bit of a hiccup with a few items missing from my garden trolly, neo direct dealt with the issue immediately sending a replacement. Their customer services were perfect. I'm confident the trolly will do me very well. Very confident in buying from them in the future.

Bought an item from these cowboys on Amazon. It should have been delivered within two days. Six days later, after I'd asked where my delivery was I was issued a refund with no explanation about what had happened.

I was VERY pleased with the help that I needed to send the product back and the driver was very helpful
Thank you everyone

Quick delivery, no problem with goods . Although did contact via email for info on return of product which was answered quickly . In the end there was no need to return my product

After DPD lost the bar stools I contacted Customer Services at Neo Direct, great service and received them the following morning, also a Great product.

Neo have been nothing but helpful. They have replied immediately to my emails,they gave me a day for my parcel to be picked up and it was done. Excellent.

Erin was a pleasure to deal with

Ordered a steam mop which worked fabulously and I was extremely happy with it. I had a problem with it and the wonderful customer service team sorted it out very quickly with clear, concise emails. 10 out of 10!

The ladder was difficult use from a safety point of view

Excellent customer service could not fault the correspondence and rectified the issue within a week.

This company has been brilliant. I will be buying again very soon.