Netgem TV Reviews 

Netgem is the most dreadful company I have ever dealt with. The TV Box is unresponsive to the supplied remote control. It needs to be switched off from the power and switch back on in order the remote to work. After switching the tv box after a while you find it on standby mode, does not respond to the remote whereby you need to unplug it and plug back on for the remote to work.
The support team is unresponsive whatsoever. Their phone number on the Web is a wrong number. I will soon be cancelling my subscription.

Absolutely love Netgem TV! Cheap and cheerful, it has all channels I want and need in one place.

Writing a review here seems to be the only way of contacting Netgem's customer services. I previously wrote a 1 star review about inability to cancel my account and constant emails looking for payment. After this I was contacted by their customer services with instructions (at cost to myself of texts to s premium number). This route to cancel did not work and still get constant emails with demands for money and it is back to silence from customer services. For any doubt to them, I am not a Three customer, the demands for money are from Netgem and I would like Netgem to cancel my account. Customer service is the worst I have experienced from any company with refusal to take responsibility. Fault is either with customer or third party. Please take responsibility and act upon what should be a simple request.

Great service! I would highly recommend. I found their customer service very professional and friendly, and they resolved my issued very quickly.

Amazing customer service with amazing offers, including 200+ channels.

Would definitely recommend 😊😊

Very pleased using netgem. Easy setup and navigation. I can enjoy my streaming applications and live tv all in one place for an amazing price. Would 100% recommend!

Overall Netgem TV is a winner,

I love how I can have 200+ channels, lots of apps, games all while streaming this on my phone!

Switching to Netgem TV was the best decision I made

I would like to extend my gratitude for the fantastic service provided by all members of staff at Netgem. The care provided for customers is the driving force of the company.

I’ve switched my tv service to Netgem TV and couldn’t be happier! I also love that it has a variety of channels and apps plus I can switch to my phone/ iPad and watch from anywhere, for the money, it’s great value and fantastic. Would definitely recommend!

Netgem TV has truly transformed my entertainment routine! It’s become an essential part of my daily relaxation and I can't recommend it enough for those seeking a delightful and personalised TV journey, did I also mention my son loves playing the interactive games!!!

Netgem TV is a budget-friendly gem. I get access to a treasure trove of streaming services without feeling the financial pinch. It's like having a VIP pass to quality content without the premium price tag. For someone who values great entertainment without breaking the bank.

Updated 3/1/24
Felt forced into paying extra for this as TalkTalk removed the ITVX app from my existing YouView box. Basically, I thought it was a totally retrograde step. You have to install a USB memory stick to save a program or to pause TV, and you can only record something while you are actually watching it - which seems pointless. I cannot watch a program while another one is been recorded, or record when away from the TV. In my case, it took me several attempts with various USB/HDD and I still couldn’t get it to record. It says USB connected, then when I try to record, it says you need to install a USB. Personally, I found the graphic user interface awful, others may not, more like watching children’s TV, full of flashing colours and too much unwanted information and the controller not as user friendly as my existing one with soft touch buttons. I do not have a connection problem for my picture quality, it's the graphics layout that I find so clumsy compared to the simple, easy to read and navigate layout on my old box and TV.
I have now returned it to Talktalk and gone back to existing system.
The Netgem box in my experience is a very competent at what it does, but does not seem to add much if you already have a good quality smart TV.
My main criticism is that TalkTalk have chosen to replace a user friendly, full function set top box with one that is useless in practice for recording programmes and requires another major purchase even to be able to pause TV, or just to record be able to record only while you watch. So it is not possible to FF>> through the ads on recorded programs! That's down to TalkTalk obviously going for a hugely downgraded specification. I did talk to TalkTalk, who were actually very responsive, but the facts are I still have no usable updated set top box, or any other TT option available.

Requested a Netgem Box from TalkTalk as not able to view ITVx on the Youview Box I had. Set it up reasonable easily and like its size and look.
Found the sound to be harsh and volume control on remote very inflexible. Difficult to get the right volume level as the sound variation had little flexibility -- it was either too loud or too quiet. The quality of the 'guide' picture was poor and difficult to read, its used to be easy to read the present time but now it is too small to see.
Also miss being able to pause live tv and go back to view something that I had missed or wanted to see again -- ie 'credits to programmes'

So ?
My only issue before recent issues ?
Was, that my Netgem Box was unable to disable the Sleep Function ? So watching Sports Events for example ? That went on all day ?
Would shut down (Sleep) after 8 hours, with no way to extend, or disable :-(

But now !
I have intermittent 'Bad Signal' Flag on various Channels ? And Pixelated Picture !
When I check Signal Quality and Strength ?
I tend to get 100% Quality, but Strength, as low as 50%, and a high of 90% :-(
Still ? After 5 days ?
No reply from Netgem Customer Service !!!!

Great box but need to add Netflix and Disney plus to make a good box a great one.

Switched from virgin. Great little box. For what I need it for. Love the games. Happy with all the channels & apps. Recently lost my remote control. They sent one out straight away. Super customer service.

Step backwards from the you view box. The only benefit is that I can now access itvx on my non-smart TV. I wanted to watch a program that had just ended on channel 4 but it wasn't available on catch up straight away, so not convenient at all. I've had to pay for a usb stick which will only record 1 program when it arrives. This surely isn't moving forward. Not happy at all

I agree with a previous comment that this is a totally inadequate replacement for the Talktalk Viewbox. I have no interest in streaming, on demand or mobil TV. All I want is a decent prgramme recorder. My box is going back to Talktalk.

In retrospect in fairness to this product, it was used by Talktalk to replace what was effectively a hard drive recorder which this product is not. Hence the adverse comments from Talktalk users. This product which is probably spot on for its designed use should never have been used by Talktalk for a product with a different remit. Bad call Talktalk.

I loathe it. Can’t get most channels and can’t find how to stop subscription - neither phone number I was given works. AVOID. Never worked properly…..

Talktalk provide me with a Netgem 4k tv box after my Youview box failed. I am not pleased with the upgrade. Initially I couldn’t record any BBC channels, though others were OK. After about a week this resolved itself. No idea why. Recording facility is generally very limited with only one tuner present. So often can’t record one program while watching another. My5 app also doesn’t work. Other apps are OK. My5 works OK on other tvs in the house, but not on Netgem. Also Netgem app on Android phone doesn’t work but it does on Apple IPad.
Talktalk has been absolutely no help at all. Spent hours on chat helpline, to no avail. I don’t think they know about tithe Netgem box, probably too new to them.
Overall not a good experience with Netgem box.