Enfield Council Reviews 

Confused how they have a rating higher than 1 when all reviews are 1 star.

A shocking excuse for a council. Services across the board are sub par and contacting them is a full time job in and of itself.

Council tax miscalculated and abruptly, incorrectly changed. Bins regularly missed. Recycling centre permits not issued despite hundreds of requests and many phone calls. Streets not kept tidy. Trees and shrubbery overgrown and not kept. Proposed permit schemes seemingly only implemented to take more money.

A joke.

they still issue a council tax bill after i notified them moving out, i send email to them about this but never got any reply for 2 months, now they send me sms chasing for the council tax

i remember it tooks 3 months to setup direct debit because their website is rubbish and malfunctioning at the time i move into enfield

Absolutely appauling in all respects.
Phones are a joke, face to face staff are rude and dismissive and the Complaints system is so corrupt.

Disgraceful across the board - minus 10 !!!

Section 38L failing to comply with a sign! Omg we are being robbed

Incompetent staff the department for council tax in Enfield are terrible have been sending 10 different bills and been told to go with a recent one only to my surprise I’m being told I have an outstanding debt from the year before and all this cause they are incompetent and can’t just stick with one bill and be gaslighting people to just stick with a recent bill only for them to stick it on you that you are in arrears so disgusting

I have had to request my council tax bill several times. I am now told that I still owe money from last year but have not had any letters that they claimed has been sent. I have tried calling them so many times. When I finally got through the man hang the phone up on me.
Customer Service is very poor.

My neighbour has committed housing fraud I have informed council over and over a nothing has been done about ,I told the council that he makes out his daughters visit him and stay over night at his two bed Council house,he is a single man in a two bed house which he has moved his dad and another woman in,he does not pay bedroom tax as everyone else has to,I think it is disgraceful as a family could be living there instead,I don't know how he getting away with this.

Road diversion given to one network from September to 10/10/2023
Noise pollution is unbearable
We have had sleepless nights
With cars hooting large lorry trucks and and all the buses being diverted
I am becoming ill and very stress
Please note no notice was given to the residents 🤬😡😡😡😡😡

Can you pick up the phone, when customers are calling or answer the emails please. When you need to collect money without any explanation you send court letter to the people. When is your mistake even you not pick up the phone.

Worse council I have live, I bought my flat 6 years ago, 3 years ago they brought 2 neighbour with mental healt issues, One lives above me the other one next to me,

I t has been a nightmare since then, they are violent aggressive, shouting crying, one of them broke all the communal windows 4 times! And now he burnt his netting proteccion in his balcony. Last Christmas, he flooded the whole building, and now he is being threatened, saying that he wants to set the building on fire

This has been reported to the police and council for 3 years emails, calls and the same answer all the time

One person from the council told me to find somewhere if I could to not stress out, another one told me to have faith, like they are having a laugh

I had to sleep at work,friends and hotel, because I am scared everyday to be I'm my own house or come back from work.

This people don't really care.

A part of that the area where I live is completely abandoned, a mess, the roads the streets are very bad alwsys dirty and rubbish everywhere very dirty area. My building is isln so bad conditions that when you enter it looks like needs a renovation, and they are charging me £10000 for works they did when all the time everything is broken, and 300 pound of service charge! You expect the building to be in good conditions for this money

They are very quick to ask for money but then you don't see results.

I live before in another areas in London l, this one the worse one and the council horrible service and horrible system.

Very rude customer service when you contact the Enfield Council. Maybe provide them with some additional training on customer service skills.

Worst council bourough ever! The streets are crawling with prostitutes and drug users at night and early hours of morning for many years now, this council still hasnt tackled the problem but they always tackle the problem of giving PCN notices and towing cars, yellow lines everywhere over crowded i cant even find parking near my house.
I was out of employment for 3months and filled out form for help with my housing n tax benefit and its 3 months iv had no response so caused me to go in arreas with rent n tax, enfield council deserves not even a 1 star rating.
Terribly run borough, should be ashamed of themselves

Bin men broke my bin just put it back like it was nothing. I have been waiting months for a new bin. I have no choice but to use the broken bin and now the bin men have decided they are no longer collected my bin because its broken! I have been told its my problem now and have to take all of my rubbish to Barrowell Green now until the gods at Enfield Council send me a new bin. They don't care its a hazard as it has no lid on it and it doesnt matter if you complain it gets you nowhere

Huge Council Tax bills, state of the borough is substandard. Contact with people in positions is often met with platitudes and sometimes even rudeness. The worst borough I have lived in.