Newair Reviews 

Great customer service by Ionia today! Was quick, professional and helpful. Was able to resolve our issue in a friendly, helpful way. Appreciate it very much.

FERN was quick to respond and quick with a solution for my product issue..God bless you FERN

Laurellee was very pleasant and helpful to work with. She was knowledgable about the 15” wine cooler and the internal components that enable the cooler to function.

Thank you very much, Fern. Your cooperation, help, and patience have been extremely valuable. We managed to solve the problem; at least the device is up and running now, and you saved my event today. I'm very grateful; excellent customer service. Greetings from here, Costa Rica. Thank you so much.

Laurelle Ashly Stuart was an excellent customer service person to take care of the issue of the incorrect refrigerator being sent to me.Shd now has started the process to have the correct refrigerator sent to me. GREAT JOB LAURELLEE!

Hilary Waight was very helpful and very prompt. We had 2 new ice machines quit at the same time. We have never had an issue with Newair products before. We live in a very small town 135 miles from Reno, NV. We are older and making trips into Reno to take care of business can be difficult for us at times. She was able to help us over the phone and through email. I appreciated her patience in helping us.

I had received my new fridge in the mail and unfortunately it had got roughed up a bit in shipping. But thankfully NewAir has great customer service! I contacted them and Fern was understanding and was able to help me out, the whole process was quick and easy. They were able to send me another fridge to replace the one that got damaged.

Unfortunately my Newair ice machine stopped making ice. We have had it for a few years and love the machine. I reached out to customer service to see if there was anything I could do troubleshooting wise. I heard back from Fern at customer service and he was on top of our conversations all the way thru . It is awesome to have someone this helpful and his follow-up skills are what others should strive for. Fern gave us truthful advise and when we both agreed it’s time for a new machine he offered an offer to help out on the price that the company has.

Customer service made everything quick and easy. Thank you for that

Laurellee assisted me quickly and with an outcome I was satisfied with. Although my product failed I was very pleased with the customer support I recieved.

The customer service, particularly of Fern - the agent with which I had correspondence, was exceptional. Fern was extremely responsive and understanding of my issue. He resolved the matter expeditiously and favorably. Although our ice maker did work great for some time, there was a problem making ice in the end, but I would recommend Newair specifically because when there is an issue, they are quick to rectify. Fern gets 5 stars!

Customer service was amazing! Took care of fully covering the problem I was having! Thank you for all your help Ionie Castro

I can’t say enough about the excellent customer service I received from Hilary. She made the whole warranty claim process very easy and made sure all of my questions and concerns were addressed as well as provided very prompt responses to all my emails. Thank you so much Hilary!

Fern listened to my questions and he helped me fix my ice maker . He looked for the parts needed and even sent pictures. Those were very helpful!

I was very pleased, beyond expectations even, with quick response and resolution from Fern with NewAir.

I was bummed when my beloved 400 count humidor crashed & burned, but Newair's Customer Service folks turned that into a great experience. 1st, Anfernee via email handled my questions better than expected & then Lonie Castro stepped in over the phone & not only answered my questions but reassured me that my timeline would be met for delivery of my new unit. It was the combined effort of these two folks who resulted in a sale. They both should be congratulated!

The representative, Ionie, answered my call on the day after Thanksgiving. That's right - a HUMAN actually spoke to me on the phone regarding a unit that had failed. She quickly confirmed that I had gone through the troubleshooting steps and agreed that the compressor had failed. As the unit could not be repaired, she quickly worked to get a new unit to me under warranty. That unit arrived as promised within days and I am overjoyed with the service.

Laurellee helped me out when my cigar fridge arrived with a broken drawer. Great customer service!

Great customer service! Thank you Ionie..

I was going back and forth with a customer service agent trying to solve an issue with an order. Two days after the issue was raised, I was reassigned to Ionie C. What a relief! 24 hours later, the problem was solved, with no email follow-up, call, or anything else needed. Solved!

Newair doesn't stand behind its product. The ice machine is very loud. It stopped working after 11 months, we were happy a new ice machine was sent but unfortunately that one only lasted 9 months! They said noting else can be done. We maintained the machine based on the manual, it was used for a family of 4, so moderate use. The customer service is through email and very inconsistent. I would not buy another Newair product!