Poor services no support didn’t know where is my order chatting by what’s no response it was first time for me but too much upset
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Lees wat reviewers zeggen
0mg!!! Just recieved my new shoes orange high heels bow on side. My 3rd purchase with Newbella now. I am so hooked now. Shipping was super duper fast. Quality amazing extremely comfortable. Colour lov... Toon meer
Bedrijf heeft geantwoord
The bags might be good, but the customer service is a complete mess. I bought two bags ONLY because the promotion promised a free third — I never would’ve spent the money otherwise. Surprise: the... Toon meer
Still have no news of my order on June 29th do not order from that company IS A SCAM. It took them more than a month to answer this unprofessional non consumer experience driven content: Répon... Toon meer
Bedrijf heeft geantwoord
2,1
Slecht
218 reviews
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Have not yet received my order
Have not yet received my order
23 september 2024
Review zonder uitnodiging
Antwoord van Newbella
Hi,
We are truly sorry to hear about your recent experience and that it did not meet your expectations.
Your feedback is important to us, and we want to understand more about what went wrong.
Please reach out to our customer service team with any details or concerns you have.
Customer Service Email Address:support@shopnewbella.com
We are committed to resolving the issue and making things right.
We hope to have the chance to improve your experience and regain your trust.
Thank you for your understanding. We look forward to resolving this for you.
Best wishes,
It's cute..
It's cute... the quality could b more better as compared to price... over all satisfied..
20 september 2024
Review zonder uitnodiging
Antwoord van Newbella
Hi dear,
We are honored to know that we've met your expectations! Thank you so much for the five-star rating.
Your feedback is greatly appreciated.
If you have any photos or videos of your new item that you’d like to share, we’d love to see them! It helps others make informed decisions and is always a joy to see our products in use.
Good day.
New Bella has amazing customer service
New Bella has amazing customer service. They went above and beyond for my particular circumstance.
The sandals I got are so comfortable and look like just the photos.
Give them a try you will be happy with you purchase.
12 september 2024
Review zonder uitnodiging
Antwoord van Newbella
Hi dear,
We are honored to know that we've met your expectations! Thank you so much for the five-star rating.
Your feedback is greatly appreciated.
If you have any photos or videos of your new item that you’d like to share, we’d love to see them! It helps others make informed decisions and is always a joy to see our products in use.
Good day.
My faourite shoes
0mg!!! Just recieved my new shoes orange high heels bow on side. My 3rd purchase with Newbella now. I am so hooked now. Shipping was super duper fast. Quality amazing extremely comfortable. Colour love it. Great variety to choose from. Can't wait to order another 5 pairs. Ohhhhhh tracking piece of cake. Thanks Team Newbella. 100% Happiest Ever!!! Until next purchase Cheers!
7 september 2024
Review zonder uitnodiging
Antwoord van Newbella
Hi Wendy,
We are honored to know that we've met your expectations! Thank you so much for the five-star rating.
Your feedback is greatly appreciated.
If you have any photos or videos of your new item that you’d like to share, we’d love to see them! It helps others make informed decisions and is always a joy to see our products in use.
Good day.
So many lovely designs
So many lovely designs, easy to order, prompt delivery and comfortable, oh and not to mention ‘Good Value for Money’
19 augustus 2024
Review zonder uitnodiging
Antwoord van Newbella
Hi JA,
We are honored to know that we've met your expectations! Thank you so much for the five-star rating.
Your feedback is greatly appreciated.
If you have any photos or videos of your new item that you’d like to share, we’d love to see them! It helps others make informed decisions and is always a joy to see our products in use.
Good day.
Love the quality
I love how wide and lite it feels even with everything I put in it. Its soft material is great. I got two one medium size and the other one a small for special occasions. Love it!
28 augustus 2024
Review zonder uitnodiging
Antwoord van Newbella
Hi Jesall,
We are honored to know that we've met your expectations! Thank you so much for the five-star rating.
Your feedback is greatly appreciated.
If you have any photos or videos of your new bag that you’d like to share, we’d love to see them! It helps others make informed decisions and is always a joy to see our products in use.
Good day.
Love all my purchases from Newbella
Love all my purchases from Newbella. Can’t wait for more colors in the Kelly bag.
14 augustus 2024
Review zonder uitnodiging
Antwoord van Newbella
Hi,
We're overjoyed with your 5-star rating!
Your appreciation validates our team's efforts.
Thank you for your enthusiastic feedback! It's customers like you who inspire us.
We're looking forward to your next visit!❤️
Best wishes,
My order
Hello customer Service, I just receive my Sandal and I would like to return it, but I have no information on how to return it. Can you please direct me to that? I really appreciate it. My name is Maria Tibaldi. Thank you
2 augustus 2024
Review zonder uitnodiging
Antwoord van Newbella
Dear Customer,
Thank you for your continued support. We apologize for any inconvenience caused by our product not meeting your expectations.
Could you please provide me with your order number so that we can look into this for you?
Looking forward to your reply.
Sincerely,
Beautiful shoes, well packaged, just a took a while to arrive.
Aside from having to wait a couple of weeks, I had a great experience with NewBella.
I kept seeing the ads for the mules, and I know it was likely they came from China, and that was confirmed when I got my shipping confirmation.
But when the shoes arrived, they came well packaged in a lovely box, in individual bags, and I love them. The knitted style is popular for footwear in general, for a reason, comfort. They mules are really comfortable, and they look expensive. I'm a UK size 6, and the EU 39 fit me just fine. I didn't have any issues, so no need to contact Customer Service.
Showed my friend and she also wants a pair of the mules after trying them on and seeing how pretty and comfortable they are. I'd buy again.
8 juli 2024
Review zonder uitnodiging
Antwoord van Newbella
Hey dear,
Thank you for being a part of our journey!
Your real feedback is helpful for us and we will try our best to do the best.
Standing with you and help you always.
Have a sweet day.
Best wishes,
I got my shoes on time
I got my shoes on time. I even send them a message on how to track my order, and customer service sent me a screen shot of the courier. I love the shoes fits really good and comfortable. I will order again soon! Thank u Newbella
21 juni 2024
Review zonder uitnodiging
Antwoord van Newbella
Hey dear,
Thank you for being a part of our journey!
Your real feedback is helpful for us and we will try our best to do the best.
Standing with you and help you always.
Have a sweet day.
Best wishes,
I ordered a bag
I ordered a bag, they sent it to the wrong address and they don't want to resolve it.
I was a fool thinking about buying a bag with free shipping and it turns out bad. better to just buy from Kmart
3 juni 2024
Review zonder uitnodiging
Antwoord van Newbella
HI，
Thanks for your time.
We have verified that your package has been signed for. We suggest you contact the delivery provider for further assistance:
Delivery provider: Australia IMILE
Contact email: customerservice-aus@imile.me
Service hours: Monday to Friday, 8:00-17:00
Query website: IMILE Tracking
If you have any further questions or need assistance, please feel free to ask.
Best regards,
NEVER BUY FROM HERE
NEVER BUY FROM HERE - ITS A SCAM. I bought a bag and wanted to refund but they only offered 30% refund, which was my only option to accept. THEY HAVE NOT RETURNED THAT 30%. They will
keep your money. Once you buy, u cannot return or exchange. DO NOT BUY FROM HERE IF YOU WANT TO RETURN OR REFUND.
18 december 2023
Review zonder uitnodiging
Antwoord van Newbella
Dear customer,
I am very grateful for your strong support here, and sorry that the product did not meet your expectations and caused you trouble.
May you give me the order number so that we can check it for you?
Looking forward to your reply!
Sincerely,
At least some of you actually received something
I ordered 2 bags from them, order never arrived. Got an email saying the logistics company could not find my address. This has never happened to me before. I verified my address with their support and they said they would resend. Waited. Emailed them to ask what happened to the order... after several emails, they replied one of the items was not ready to ship. I asked for my money back. They then said it was shipping. Waited. No replies to my emails after asking for status. I moved to What's App where they did reply and provided tracking. Tracking showed the item was out to be delivered, but TODAY, May 7th, I received a message from support saying their logistics was having an issue and I have to pick up the item! Didn't tell me where. Save yourself the aggravation. The products look nice, but you may only ever see them on an ad!
11 april 2024
Review zonder uitnodiging
Antwoord van Newbella
Dear customer,
I am very grateful for your strong support here, and sorry that the product did not meet your expectations and caused you trouble.
May you give me the order number so that we can check it for you?
Looking forward to your reply!
Sincerely,
i am a happy customer of yours
i am a happy customer of yours . i purchase 2 of your popular bag last nov.23 i got and im happy .igave one to my sister since she likes it. i purchase again 1 just now i got it but it is not the same that i last purchase from you guys. why do you have to change the size and the quality of your product? made me unhappy .
1 mei 2024
Review zonder uitnodiging
Antwoord van Newbella
Dear customer,
I am very grateful for your strong support here, and sorry that the product did not meet your expectations and caused you trouble.
May you give me the order number so that we can check it for you?
Looking forward to your reply!
Sincerely,
I tried contacting this company by…
I tried contacting this company by email 4 times about exchanging my shoes because they are too big! No response and no reply.
There's no phone number to contact them.
LE
Order# 116577
4 april 2024
Review zonder uitnodiging
Antwoord van Newbella
Dear customer,
I am very grateful for your strong support here, and sorry that the product did not meet your expectations and caused you trouble.
May you give me the order number so that we can check it for you?
Looking forward to your reply!
Sincerely,
I had the best service
I had the best service, I actually ordered the wrong size and I emailed them they fixed it straight away and I just got them and Omg they are so cute on. I love them. Getting more in other colours when available
3 april 2024
Review zonder uitnodiging
Antwoord van Newbella
Hey dear,
Thank you for being a part of our journey!
Your real feedback is helpful for us and we will try our best to do the best.
Standing with you and help you always.
Have a sweet day.
Best wishes,
Tried contacting them
Tried contacting them
4 times regarding exchanges.
Zero response !
I'm
Stuck with shoes that do not fit .
All I wanted was a different size!
Do not order from this company !
25 maart 2024
Review zonder uitnodiging
Antwoord van Newbella
Dear customer,
I am very grateful for your strong support here, and sorry that the product id not meet your expectations and caused you trouble.
May we have the order id dear so that we can check it for you.
So sorry again and have a nice day.
Best regards,
Scam
Scam. Refuse to allow you make a return. I ordered 2 sizes to keep one of them; following their return policy- 11 emails later they still won’t provide an address.
27 maart 2024
Review zonder uitnodiging
Antwoord van Newbella
Dear customer,
I am very grateful for your strong support here, and sorry that the product id not meet your expectations and caused you trouble.
May we have the order id dear so that we can check it for you.
So sorry again and have a nice day.
Best regards,
It’s a way of scamming people
I ordered a bag, unfortunately bag was too big for me therefore I got in touch to return the order and request for a FULL refund. In reply they said they can only give me 15% of refund. Sorry but that’s not how it should be. I want a whole refund of my order. They said they can give me 50% voucher but then why not I keep the bag and get 50% refund instead of the voucher? I think it’s a scam of forcing people to buy by offering vouchers.
26 maart 2024
Review zonder uitnodiging
Antwoord van Newbella
Hello dear,
I am so sorry for the misunderstanding and hope you may forgive us.
Please allow me to clarify it with you.
You are purchasing a large bag and the size information of this product is listed on the product page, the buyers will read all the information before purchasing the product.
The reason why you requested to return the bag is because you think the bag is too big. We can support return and refund, but we are sorry to inform you that the reason for your return is due to your personal factors. According to our return policy, the shipping fee needs to be borne by the buyer. Here are the return rules:
https://www.shopnewbella.com/pages/return-policy-1
Therefore, we provided several solutions to you,
1.Partial refund.
2.cash code 50%
You did not agree and just want a full refund. If you require a full refund, you may need to return the product to us.
Finally considering that you are our loyal customer, we offered you a 50% of refund and the money was back to you.
I am so sorry again and if you need the help and we will do it for you.
Have a nice day.
Scammers beware!!!!!!!!!!!
Scammers beware!!!!!!!!!!!
They DO NOT allow you to return items.
They DO NOT refund
17 november 2023
Review zonder uitnodiging
Antwoord van Newbella
Dear customer,
I am very grateful for your strong support here, and sorry that the product did not meet your expectations and caused you trouble.
After checking, we refunded your one of orders and the money was refunded to your account.
For this case, we also provided a coupon for the inconvenience and if you do not get it, kindly contact us.
So sorry again and wish you a nice day.
Sincerely,
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