NewDay are just as loyal to their customers' as their customers' are to them, making you feel extremely valued. All-round great service, if you use your credit responsibly you will undoubtedly be han... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The service with this card is exceptional, like any sole trader cash flow can be a dream or a nightmare. Marbles (new day) app is easy to use unlike some of your competitors. If my credit limit incr... Toon meer
Bedrijf heeft geantwoord
Upgrade joke ! TIME WASTE Not really good card stopped for 3 days no still no platinum card arrived . Bit silly really. Email stated card sent 16th now 21st nothing Thinking of . closing it COZ tim... Toon meer
Bedrijf heeft geantwoord
This is a great card. It's accepted everywhere, the interest rates are reasonable and the account is very easy to maintain. I highly recommend everyone get an Aqua card for their wallet/purse.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At NewDay, our business is focused on a single, clear and defining purpose: to help people move forward with credit. We provide nearly 4 million customers with responsible access to credit, underpinned by best-in-class customer service and exceptional user experience.
Contactgegevens
7 Handyside, N1C 4DA, London, Verenigd Koninkrijk
- 020 7160 8800
- newday.co.uk
4,2
Goed
12K reviews
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Upgrade joke
Upgrade joke ! TIME WASTE
Not really good card stopped for 3 days no still no platinum card arrived . Bit silly really. Email stated card sent 16th now 21st nothing Thinking of . closing it COZ time waste .
OLD CARD STOPPED BEFORE NEW. UPGRADE HA ARRIVED
Activate when ??
16 juli 2026
Review zonder uitnodiging
Antwoord van NewDay
Hi Philip,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you. Please can you reach out to our Customer Service team on 0333 220 2532 at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.
Best,
Stephanie.
I have been with Marbles for years and…
I have been with Marbles for years and have never once had any issues.
The reason I have cancelled my card is that I have a new one with my bank that gives me cash back for 1 year and is slightly cheaper on interest.
21 juli 2026
Review zonder uitnodiging
Antwoord van NewDay
Hi Sandra, thank you for taking the time to leave us a positive review! Thanks, Michelle.
Antwoord van NewDay
Hi Paul,
Thanks for leaving a review. It's great to hear that you've had a wonderful experience with us.
Best,
Stephanie.
App is easy to use
App is easy to use. Card accepted everywhere, customer service are really goid
17 juli 2026
Review zonder uitnodiging
Antwoord van NewDay
Hi Grace,
We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊
Best,
Stephanie.
Antwoord van NewDay
Hi Miekel, thank you for choosing us as your card provider. We're pleased to have you as our customer 😊 Thanks, Michelle.
This is a great card
This is a great card. It's accepted everywhere, the interest rates are reasonable and the account is very easy to maintain. I highly recommend everyone get an Aqua card for their wallet/purse.
16 juli 2026
Antwoord van NewDay
Hi Olukayode, thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Thanks, Michelle.
Hi there my trust in AQUA
Hi there, I have a AQUA card and I’m very happy with it and they treat me like individual. Any problem. I can discuss with them and they have been helping me so I’m very happy with it and I would recommend it to anybody.
16 juli 2026
Antwoord van NewDay
Hi Mohammed, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Antwoord van NewDay
Hi Cheryl, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
charges are extreme doesnt give you…
charges are extreme doesnt give you chance to catch up
16 juli 2026
Antwoord van NewDay
Hi John, If you contact our messaging team via the app, they will be able to take further details from you in order to setup a Payment Holiday on your account. To contact our team, please go to More > Help & Support > Contact Us > Chat Now. Thanks, Elan
Antwoord van NewDay
Hi Adrian, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
These guys are scammers. Avoid at all costs!
Newday Limited charges astronomically high interest rates and also dishonestly misleads its customers. I received and accepted a six-month 'interest free' balance transfer offer from Newday Pulse. I transferred the sum of £4,850 to two other credit cards and naively and in good faith paid Newday the sum of £145.02 for this facility. This was the legally binding contract that I entered into with them and I fully expected them to keep their side of our contract. But I was robbed!! Beware their dishonest 'small print'!
During the following 3 months I very carefully maintained the balance of my Newday account below £4,850 and assumed that I would not be charged ANY interest charges by the company during the 6 month offer period.
However, 3 months into the 6 month 'interest free' period the company added an interest charge of £71.60 to my account. On the same day I discovered this unacceptable and dishonest charge I sent the company a strong written complaint, requesting a response within 14 days.
It is now 14 days later and I have received no response from the company. If the company fails to refund me the £71.60 that they have deviously and dishonestly debitted to my account, I will shortly fully repay the outstanding balance on my account with them.
I will then make a formal complaint to the Financial Services Ombudsman, seeking the repayment of the set-up fee of £145.02 that they charged me, plus the sum of £71.60 that they wrongly charged me and compensation in the sum of £250 for the inconvenience that their conduct has caused me.
Thereafter, and if necessary, I will make a County Court claim against them for the above amounts, totalling £466.62 plus court costs.
I will not trust this 'loan shark' company again and I strongly advise members of the public not to apply for any Newday credit card, as they dishonestly treat their customers with contempt, and as 'cash cows'. Scammers!!
4 juli 2026
Review zonder uitnodiging
Antwoord van NewDay
Hello Clive,
I’m very sorry to read that you’ve not had the experience you expected with us, I appreciate the time you’ve taken to write the above. With regards to what you have mentioned, I would like to pass your concerns on to our Specialist Team to review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can investigate these concerns in more depth. As this is a public platform, we’re unable to discuss account details over here, which I trust you appreciate.
Take care,
Claire
Antwoord van NewDay
Hi Andrew, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Very easy to deal with
16 juli 2026
Antwoord van NewDay
Hi Graham, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
MARBLES PROVIDE A GOOD SERVICE TO THEIR…
MARBLES PROVIDE A GOOD SERVICE TO THEIR CREDIT CARD CUSTOMERS AND REWARD THEM WITH OFFERS AND SERVICES ATTRIBUTABLE WHEN THE CUSTOMER MANAGES THEIR ACCOUNT CORRECTLY. I AM A CONTENT CUSTOMER.
16 juli 2026
Antwoord van NewDay
Hi Robert, thank you for choosing us as your card provider. We're pleased to have you as our customer 😊 Thanks, Michelle.
Antwoord van NewDay
Hi Daniel, thank you for taking the time to leave us a review. We're excited to have you on board 😊 Thanks, Michelle.
Great Company
I have had nothing but great help with NewDay they look after you and keep you informed of all that's happening with your account I would give them 5*****
16 juli 2026
Antwoord van NewDay
Hi Lewis, thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Thanks, Michelle.
Antwoord van NewDay
Hi, Thank you for choosing us as your card provider. We're pleased to have you as our customer 😊 Thanks, Michelle.
Very bad experience.New Day have no…
Very bad experience.New Day have no option for people to email them. Have had to resort to complaining via Resolver.co.uk, and they have ignored that.
Stop denying customers who can't talk on the phone, give them the option to email. Some don't want to talk on webchat.
17 juli 2026
Review zonder uitnodiging
Antwoord van NewDay
Hi Anthony,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. We work hard to give all our customers a great experience whenever they contact us or use our services. I’m sorry we didn’t manage that for you this time. Please be assured that this feedback will be passed on to the relevant team.
Kind regards,
Josh
Interest rate high but other than that…
Interest rate high but other than that a fantastic card to have. People at Marbles are also really helpful with any query.
15 juli 2026
Review zonder uitnodiging
Antwoord van NewDay
Hi Lisa, We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊 best, Elan
Antwoord van NewDay
Hi Mark,
Thank you for choosing us as your card provider - and for leaving us a positive review!
Best,
Stephanie.
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