New England Design Reviews 118

The staff were brilliant, from explaining the different qualities of fabrics and the foam fillings to the pricing. My two seater and large footstool look like new after reupholstery! Collection of my furniture was prompt and as scheduled, even though I threw a spanner in the works by adding the footstool after placing my original order for the 2 seater sofa!
I was in no hurry but the whole process took only 8/9 weeks! Contacting the company was easy through email and phone. Replies were prompt.
It took me 3 years to make the decision between a new suite or reupholstery and this company helped me to make it!
I was so excited when it came to my delivery date and the lads were great, taking excellent care whilst manoevring the bulky 2 seater through fairly narrow patio doors. The level of quality is simply superb!

Beautiful footstool which is clearly teally well made with quality materials. Customer service has been wonderful as needed it to arrive earlier than stated (for a birthday present). The company went out of their way to check stock and post early for me…judt brilliant!

I purchased a half classic footstool from this company. I can't believe how friendly and helpful they were. I wasn't sure of the grey colour that I wanted and they instantly sent 3 samples of their beautiful quality chenille fabrics for me to choose from.
I also requested a change to the type of legs and they promptly dealt with my request too.
This is a really well made solid stool and I'm delighted with the way it looks. I'm sure I'll get years of use out of it.

Tried to call numerous times no answer. Was helpful on Etsy but then as soon as I purchased my items I never heard back. I’ve tried to message on all social media and nothing. My item should have been delivered by now.

Wow. We wanted one of their other fabrics on footstool we wanted. Customer Service was extremely helpful. Sample material was sent out and we placed our order. They've just turned up really quickly & very well packaged. They're fantastic quality, beautifully made and fabulous pieces of furniture. We are extremely please with everything about this company. What a pleasure getting something made by a family company in the UK rather than something mass produced in China. Delighted.

Delighted with the footstool bought from this company, which appears to be very well made and robust. Website, ordering and delivery all easily
navigated, and in fact delivery was a week before their estimate. A company I would be happy to deal with again.

After ordering free fabric samples we ordered our bespoke foot stool.
Ordered Saturday afternoon, dispatched Monday and delivered on Wednesday.
Excellent service and we're delighted with the quality.

Super quick service, very reasonable prices and good quality footstall received. Would definitely recommended this company!!

Recently I bought a black faux leather footstool from “New England Design.”
It took me by surprise as to how realistic the Faux Leather look was. It was a great buy. From ordering, to delivery was faultless. It is a smaller footstool as this item was required for my tv room
But, the measurements were spot on and it looks great.
I was given a discount being a first time buyer.
Can recommend.

Prompt, helpful and efficient and product is perfect! Excellent service. Thank you.

Footstool well made and very sturdy, colour and quality of material good.
Arrived very promptly. Very pleased with purchase.

Ordered a foot stool to match my sofa. Ordered and received material swatches first. Everything arrived promptly and I'm delighted with the stool. A handwritten thank you for ordering note was a lovely extra touch.

Ordered and delivered within one week.
Pouffe is solid,good colour and a nice piece of furniture.very satisfied with my purchase.

Fabulous foot stool perfect colour for my room. Really please . Will definitely shop with Mew England agaim

Great product, great quality, great price

Ordered some fabric samples as i quite like the look of the footstools. Samples arrived quickly material is of good quality and customer service fabulous. Just need to decide which fabic!

Delighted with the product. Very efficient service. Would definately recommend and buy from again

Solidly made footstool, accurate colour and very fast despatch. Good price too. Friendly business, thanks.

Great experience and am delighted with my 2 new armchairs. I had a small space so needed the bespoke service. Chose the chairs I liked then had them made up to the smallest size possible. They look great.