New Home Quality Control LTD Reviews 

Start to finish the team have been super pleasant, talking us through the different types of inspections and accommodating for delays. Cameron came to do the inspection and was so lovely. Very professional and down to earth. He explained the found snags in a way we could understand. Honestly can't recommend the company enough

Positives:
1) New home inspection carried out by Paul who was excellent. The subsequent report was of a very high standard, highlighting relevant points in detail. Very pleased with the outcome.
2) The New Home Quality Control office appear to be very proactive when distributing documents & invoices etc.
3) Very reasonable fees with only a low deposit paid initially.

Negatives:
1) A lack of communication at times when trying to arrange property access. I requested three times whether access had been agreed with the site before finding out it had been agreed four days prior. Maybe just feedback to the Customer.
2) Slight confusion regarding email addresses. Regardless of who responds, every email seems to come from Lee Challenger’s email.
3) Lastly, it would be good to address Customers by name in emails which comes across as more professional. None of the emails I received (& there are quite a few) addressed me by name. Just my opinion though.

Stefan carried out the inspection in our house. He worked long hours to produce the detailed report in the given timescale. I would recommend this company to anyone looking to buy a new build property. 👍

I was initially hesitant to have a report on our new build home as we were very happy with the build but I’m so glad I did have a visit as 81 issues were flagged by Helen McKenzie. Helen was very professional and detailed during her visit and although highly complimentary about the standard of construction I did feel it was well worth the cost as I would not have spotted all of the issues.

Easy to book/arrange. Report was easy to understand. Had a bit of back and forth with the developer which they handled well and persisted for me which was appreciated.

The team were very helpful and professional. On the day Joe our inspector was really kind and went beyond the scope of inspection to answer questions and provide support where needed.

Paul was great, took his time and covered all aspects of the house. Was really friendly and made you feel at ease. Would highly recommend them for snagging.

I'm really impressed with the service from New Home Quality Control. They were very understanding when there was a delay before the survey could take place and kept me fully informed of the date and time of the visit.

The survey itself was extremely thorough, picking up on a number of things I would never have noticed myself. I received a very detailed report (of 34 pages), complete with photographs, within minutes of making payment and less than 48 hours after the survey had been carried out.

An excellent service and, in my opinion, an essential investment for anyone buying a new-build property - highly recommended. Thank you!

Helen came to our new house to do us a snagging report this week. She was so nice and friendly. Very approachable and professional. She completed her report super quick so that we could get it forwarded to our housing developer. Definitely a 5 star service. I can't recommend this company enough. Great service at a great price!

I fully recommend NHQC to anyone who has a new home, it’s life’s biggest financial investment so why not invest a tiny percentage in a surveyor who has professional experience in areas you may know nothing about. Don’t take the development’s or the NHBC’s word for it, have the peace of mind.

The “snagger” Tony, arrived on time and was a very polite chap with a life career in the building industry , he explained the process and asked if I have any concerns straight away, before setting off surveying my new home.

He found, wrote and explained within a detailed report everything so both myself and the developer could understand.

I’d say 75% of the total snags found, I most certainly wouldn’t have ever known, had it not been without his experience.

A professional man, down to earth and great mannerisms socially to have a conversation with.

I’ve rebooked for a thermal inspection in the coming winter months.

Thank you NHQC
Adam C.

Glen was excellent from start to finish. He carried out our pre-completion inspection thoroughly and explained everything clearly without making minor issues sound worse than they were.

What I particularly appreciated was how approachable and responsive he was afterwards. I had a few follow-up questions and he took the time to give clear, practical advice and explain what was and wasn’t a genuine concern.

He was knowledgeable, professional and reassuring throughout, and the inspection gave us much more confidence going into completion. I’d definitely recommend Glen to anyone buying a new-build property and wanting an independent set of eyes on it.

Decent inspection, but unfortunately I wouldn’t recommend

The overall snagging inspection was decent and they did identify some issues, but unfortunately several fairly obvious problems were missed and we ended up finding them ourselves. The builder has since fixed these.

Issues missed included:

* Water leak underneath the kitchen sink
* Three loose window openers, with one hanging loose
* A significant crack behind the glass panel in a wardrobe
* A non-working bulb in one of the patio lights
* Washing machine not working due to a fuse issue
* Loose skirting underneath the dishwasher

I appreciate that no snagging inspection will identify every single issue, but I would have expected some of these to have been picked up during a professional inspection.

There was also an issue with the loft inspection. The loft key was not available at the time of the inspection, which was my fault. Once I obtained the key, I contacted them to ask if I could arrange a separate inspection. I was told to call every Friday to check whether an inspector happened to be coming to my area.

I don’t think this is particularly good customer service. Expecting a customer to call every Friday to check the company’s work allocation, rather than offering a practical way to arrange the outstanding inspection, was disappointing.

Overall, they did find some useful issues, but considering the number of problems we identified ourselves and the poor follow-up experience, I would not recommend the service.

Excellent service from all, including the surveyor Stefan who re arranged us short notice due to illness.

The survey was through, no major issues found and a handful of minor things to report to the developer. The survey took place on the weekend and we had our report by Tuesday.

The booking process was smooth, even with ever changing completion dates we were still booked in within a few days of competition.

I would highly recommend and I am glad the winkle spanners had not worked on our home 😂😂

Thank you all!!

Very efficient service. Joe was amazing, communicated all the way through and remained patient with my numerous appointment changes. Vwry thorough snagging survey. Highly recommended!

I recently had a new-build snagging survey carried out by Stefan, and I couldn't be more impressed with the service he provided.
Stefan arrived exactly when he said he would—8:00 a.m. sharp—which immediately gave me confidence in his professionalism. Throughout the inspection, he was friendly, polite, approachable, and extremely knowledgeable.
His attention to detail was outstanding. He carried out a very thorough inspection and identified issues that I would never have spotted myself. It was clear that he has a great deal of experience and takes real pride in his work.
I would have no hesitation whatsoever in recommending Stefan to anyone looking for a professional snagging survey. If you're buying a new-build home, his service is worth every penny. Thank you, Stefan, for doing such an exceptional job.

Turned up on time, picked up on issues I hadn’t seen very friendly and took the time to
Explain things to me. Would recommend if buying a new home as there may be more issues than what you think.

Joe was brilliant! He’s very friendly and personable, professional throughout, and was happy to explain issues.
The report produced was very thorough, and I’d absolutely recommend New Home Quality Control when looking for a snagging service.

Very professional, and flexible with my work schedule. They identified 99 snags when my property developer highlighted 6. Very happy, well worth the cost.

We recently bought a new build with Bellway and had been following on tiktok for years, so was a no brainer. We booked a snag survey with new homes quality control and they were amazing! communication was great and received a SMS a day before to let us know when they were coming. They snagged the whole house and found 120 snags that we wouldn't have picked up on all of them! great service and glad we chose them!

We found dealing with this business very straight forward. The first contact was Lee who was extremely helpful and explained the process. Helen who completed our snagging survey arrived when we had just moved in and navigated around us with ease and professional efficiency. We received our report on time as advised and Helen highlighted many issues that we perhaps would not have noticed immediately or at all! Overall a very professional organisation that I would not hesitate to recommend