I did have questions and I emailed the company with my order number, and after 2 days no one has contacted me.
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Lees wat reviewers zeggen
The chair and laptop table look much more impressive and expensive in the advertising photos than they do in real life. After assembling the chair, I was very disappointed with the overall value for... Toon meer
Absolute regret is what I would describe my experience with Newtral. I'm backer #25. I've been, like many others, lied to repeatedly as to the location of chairs, where they are, that they a... Toon meer
Bedrijf heeft geantwoord
Like many others I've ordered the chair months ago and been through the pain of expecting in march, April, may (now June and no chair). Messaged directly and received an identical response to everyo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Newtral is dedicated to revolutionizing ergonomic seating solutions. The mission is to design office chairs that offer unparalleled lumbar support, adapting to your movements to ensure continuous comfort. Our innovative auto-following lumbar support system, endorsed by American ergonomics expert Iris Sokol, alleviates back pain and promotes better posture, making our chairs perfect for both professional and home environments. Trusted by ergonomists and physiotherapists, Newtral chairs combine productivity and relaxation to enhance your seating experience. Explore our collections, including the Magic H and NT series, to discover the perfect chair for you.
Contactgegevens
2,2
Slecht
93 reviews
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Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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“No Product, No Updates, No Accountability – Is This a Scam?”
I’ve reached out to this company several times for actionable information on the status of their shipments.
The first time was May 6th,I received a response on May 8th stating my order was in the second round of shipments, and that once my order arrived at the port, I would receive a tracking number.
May 13th I responded to them suggesting they share information on the shipping vessel. Where it shipped from and where it’s going to so people could have some sense of where their investment was at. No response.
Reached out again June 3rd. No response.
Reached out yet again on June 10th. No response.
Looking at the comments on Kickstarter, seems to be a lot of the same experience. No responses to messages or emails, no tracking information, and very few chairs showing up.
I have zero reason to believe at this point that this is anything but a scam. If they had actually shipped these items in a large quantity like they claim to have done, this would be extremely easy for them to pass that information along to their backers. Instead, they take the tact of ignoring or giving vague responses with zero actual information.
I’ve filed a report with Kickstarter and I’ll be contacting my credit card company to do a chargeback. I can be patient if I’m being told the truth about a situation, as I perfectly understand things happen, especially with overseas shipping and customs, but there is ZERO excuse for poor communication when issues come up.
16 juni 2025
Review zonder uitnodiging
Antwoord van Newtralchair
Hello, here I am synchronizing you with the latest shipping progress.
Currently Being Delivered:
Express shipments to the UK at the end of April: deliveries start on 6.16.
End of April delivery to US East Coast: Delivery started June 17. End of April delivery to Canada (CA): delivery is expected to start at the end of June.
Tracking numbers for these packages will be uploaded to your PledgeBox account and emailed to you, so feel free to log into PledgeBox to check the status of your shipments.
For delivery progress on other shipments please go to Kickstarer for shipping status updates.
If you have any questions or need further assistance please contact newtralchair@outlook.com.
Communication and transparency are terrible.
TL:DR. A company can't always control production timelines, but they can control how they communicate with customers.
I understand how Kickstarter works. If the campaign goal isn't met, you don't get anything. I also understand these are often young companies and that there are production roadblocks. These aren't tried-and-true products. Things go wrong.
I didn't worry when Newtral said production was delayed ... until about the 4th time they said it. By then, I'd paid an additional $85 for shipping. They've posted very sporadic updates, and those updates contain misinformation (i.e. we have put all your tracking numbers in Pledgebox when they haven't).
4 juni 2025
Review zonder uitnodiging
Antwoord van Newtralchair
We sincerely apologize for the frustration and inconvenience you experienced. We would like to check if you have successfully received your chair.
If you are still experiencing any issues, please feel free to contact our service team at service@newtralchair.com. We would appreciate the opportunity to assist you and make things right!
No updates, unreachable for help
Backer #4.358 here. In Belgium.
We got an email all chairs in Europe should be shipped by now, but I have yet to receive a tracking number or chair.
We are trying to contact the creators and have been getting no respons.
The few messages I read about people getting the chair, have been of people reporting missing pieces.
12 februari 2025
Review zonder uitnodiging
Antwoord van Newtralchair
Hello, here I am synchronizing you with the latest shipping progress.
Currently Being Delivered:
Express shipments to the UK at the end of April: deliveries start on 6.16.
End of April delivery to US East Coast: Delivery started June 17. End of April delivery to Canada (CA): delivery is expected to start at the end of June.
Tracking numbers for these packages will be uploaded to your PledgeBox account and emailed to you, so feel free to log into PledgeBox to check the status of your shipments.
For delivery progress on other shipments please go to Kickstarer for shipping status updates.
If you have any questions or need further assistance please contact newtralchair@outlook.com.
It broke in under 3 days, hardly used!
We purchased the chair and it broke in less the 3 days.
We got the chair, after many months which we didn’t mind but when it did arrive the middle post looked VERY close to the floor and the setting base looked a bit flimsy.
Because of this I made sure we assembled it correctly and if there might be a small weight restriction but when we check we were all very much within the weight restrictions.
So thought maybe it would be fine.
No. On the third day the middle post has already pushed through and made contact with the floor. It drags, scratches and scrapes the hard floors.
It’s now a 1 legged chair that destroys the floor with 5 novelty wheels that serve no function.
This is a serious design issue and it means we can’t use the chair. It’s completely useless and taking up valuable space.
This is particularly upsetting because we waited many months with no office chair waiting for this one to arrive and now that it’s finally arrived we can’t use it or bin it and it’s in the way.
I feel terrible that I’m leaving a bad review on a kickstarter but it’s really not great.
We gave them the chance to fix the problem with a replacement or possible refund or change to a different model that actually works as a chair.
But it’s been 2 weeks we’re have no response at all, not even an acknowledgement of our contact.
We used the same contact details pre-purchase and they got back to us just fine in the past so we do feel we’re now being ignored.
1 juni 2025
Review zonder uitnodiging
Antwoord van Newtralchair
Hi, I'm very sorry for the bad experience, about the faulty issue of the chair you can contact newtralchair@outlook.com to apply for after-sale. On the other hand, you can also check your spam folder as our emails may go inside your spam folder, thus making you miss our contact, thanks for your understanding.
Expensive mistake
Absolute regret is what I would describe my experience with Newtral. I'm backer #25.
I've been, like many others, lied to repeatedly as to the location of chairs, where they are, that they are being shipped, that I've got priority tracking, etc.
Official updates (which are rarely provided) directly contradict to what people were told in DMs as to the location of their chair, which is a huge red flag.
I cannot describe how little this company cares, from the half baked AI responses to the outright lies.
Inability to give tracking numbers should also have been a massive red flag.
16 juni 2025
Review zonder uitnodiging
Antwoord van Newtralchair
We sincerely apologize for the frustration you experienced during the Kickstarter fulfillment process. As one of our earliest backers, we understand your disappointment and acknowledge that our communication could have been better.
We truly appreciate your support and would like the opportunity to review your case and assist you further. Please contact us at service@newtralchair.com so we can help.
Thank you for your patience and support.
seems like it's a scam and we've all been duped
I paid for this chair back in February on Kickstarter. I was only okay with even backing it because on Kickstarter, it looks like their last chair was a success. I should have looked at those comments first. They retro-charged us in the US for extra shipping fees, they waited weeks and weeks before sending updates, they're lying about tracking numbers. Folks are randomly getting chairs with no heads up, pieces are missing from those orders. Many of us have heard absolutely nothing and are still waiting to see if we'll even get a chair. The company is only responding randomly to comments or if they're responding here, it's a cut and paste message that is almost verbatim their previous "update" and is no help at all.
6 juni 2025
Review zonder uitnodiging
Disappointed: no communication after purchase
I would be glad to modify this review in the future, but since I have received no infos at all about my order, I have to be honest with the tristpilot comunity and let all people know that I cannot suggest buying from this company. the Freedom X design is incredibly clever, but the lack of transparency/comunication/customer support is unforgivable
1 maart 2025
Review zonder uitnodiging
Antwoord van Newtralchair
Hello, here I am synchronizing you with the latest shipping progress.
Currently Being Delivered:
Express shipments to the UK at the end of April: deliveries start on 6.16.
End of April delivery to US East Coast: Delivery started June 17. End of April delivery to Canada (CA): delivery is expected to start at the end of June.
Tracking numbers for these packages will be uploaded to your PledgeBox account and emailed to you, so feel free to log into PledgeBox to check the status of your shipments.
For delivery progress on other shipments please go to Kickstarer for shipping status updates.
If you have any questions or need further assistance please contact newtralchair@outlook.com.
Update (July , 2026): We're sincerely sorry for the lack of communication and understand your frustration. Please accept our apologies for your experience. Kindly contact us at service@newtralchair.com, and our team will prioritize your case and respond as soon as possible. We appreciate your patience and look forward to resolving this for you.
I was told that my chair was shipped…
I was told that my chair was shipped out as the second batch about month and a half ago. Recently they announced that tracking info was uploaded. I still have no tracking info or the chair. No one should ever consider purchasing from this company. The lack of communication is ridiculous.
12 juni 2025
Review zonder uitnodiging
Antwoord van Newtralchair
Hello, here I am synchronizing you with the latest shipping progress.
Currently Being Delivered:
Express shipments to the UK at the end of April: deliveries start on 6.16.
End of April delivery to US East Coast: Delivery started June 17. End of April delivery to Canada (CA): delivery is expected to start at the end of June.
Tracking numbers for these packages will be uploaded to your PledgeBox account and emailed to you, so feel free to log into PledgeBox to check the status of your shipments.
For delivery progress on other shipments please go to Kickstarer for shipping status updates.
If you have any questions or need further assistance please contact newtralchair@outlook.com.
No clue what’s happening
Backed the Neutral X thinking I was investing in something innovative. But, I’ve heard nothing in ages. No product, dodgy updates, no clue what’s going on. At this point, it just feels like the campaigns been abandoned. Really regretting this one!
11 januari 2025
Review zonder uitnodiging
Antwoord van Newtralchair
Hello, I would like to synchronize the delivery progress with you. The order for Europe region has been sent out this week, the third container for US region will be sent out this week, and the remaining global orders will be sent out at the end of June. I am very sorry for the delay in the delivery of the orders due to various reasons, we are already speeding up the delivery of the orders. And I apologize for not being able to reply to your emails in time due to the high volume of emails, but we are already speeding up our email replies and hope to have your forgiveness and understanding. If there are any more questions or need further help please contact newtralchair@outlook.com, thank you!
Update (July , 2026): We're sincerely sorry for the lack of communication and understand your frustration. Please accept our apologies for your experience. Kindly contact us at service@newtralchair.com, and our team will prioritize your case and respond as soon as possible. We appreciate your patience and look forward to resolving this for you.
What an absolute joke of a company
What an absolute joke of a company. They can’t respond to emails or direct messages, have different contact information in each place you look - some of which don’t even work, lies upon lies in kickstarter campaigns, false shipping promises that were a fail at every step along the way, extra charges for tariffs on things that hadn’t even shipped yet let alone been received in destination port, need I continue? I sincerely suggest running in the opposite direction if you ever encounter this company in any respect.
Edit: they somehow were able to find time to respond to my review, but not to any of the emails or direct messages I’ve sent inquiring about factual information and statuses, not the AI written blurb they repeat here.
14 december 2024
Review zonder uitnodiging
Antwoord van Newtralchair
Hello, I would like to synchronize the delivery progress with you. The order for Europe region has been sent out this week, the third container for US region will be sent out this week, and the remaining global orders will be sent out at the end of June. I am very sorry for the delay in the delivery of the orders due to various reasons, we are already speeding up the delivery of the orders. And I apologize for not being able to reply to your emails in time due to the high volume of emails, but we are already speeding up our email replies and hope to have your forgiveness and understanding. If there are any more questions or need further help please contact newtralchair@outlook.com, thank you!
I purchased one of their chairs back in…
I purchased one of their chairs back in January and have not received yet. I have no information where the chair is nor any updates when I try to contact them. I recommend NOT to but from this company at all.
26 januari 2025
Review zonder uitnodiging
Antwoord van Newtralchair
Hello, I would like to synchronize the delivery progress with you. The order for Europe region has been sent out this week, the third container for US region will be sent out this week, and the remaining global orders will be sent out at the end of June. I am very sorry for the delay in the delivery of the orders due to various reasons, we are already speeding up the delivery of the orders. And I apologize for not being able to reply to your emails in time due to the high volume of emails, but we are already speeding up our email replies and hope to have your forgiveness and understanding. If there are any more questions or need further help please contact newtralchair@outlook.com, thank you!
Update (July , 2026) We're sincerely sorry for the lack of communication and understand your frustration. Please accept our apologies for your experience. Kindly contact us at service@newtralchair.com, and our team will prioritize your case and respond as soon as possible. We appreciate your patience and look forward to resolving this for you.
Worst customer service
Bait and switch on their items. Make it impossible to contact or get a reply. Uses multiple different apps to purchase the items. Won’t answer basic questions about their shipping. This has been 6 months on nonsense with this company from their kickstarter, many people have the same issues.
6 januari 2025
Review zonder uitnodiging
Antwoord van Newtralchair
Hello, I would like to synchronize the delivery progress with you. The order for Europe region has been sent out this week, the third container for US region will be sent out this week, and the remaining global orders will be sent out at the end of June. I am very sorry for the delay in the delivery of the orders due to various reasons, we are already speeding up the delivery of the orders. And I apologize for not being able to reply to your emails in time due to the high volume of emails, but we are already speeding up our email replies and hope to have your forgiveness and understanding. If there are any more questions or need further help please contact newtralchair@outlook.com, thank you!
Do not buy from this company.
Cost for shipping was increased after initial cost was paid, company is now requesting more money. I have tried to cancel my order countless times and I am not being refunded. DO NOT buy from this company.
5 juni 2025
Review zonder uitnodiging
Sorry for the 1 ⭐️
I am giving one star because I did not receive any update pr response at all and they are not responding to any messages in KS.
I hope to hear back from this company and kickstarter.
Hoping I receive this product.
To update: I emailed outlook, but have not heard back from any of you.
Thank you.
4 juni 2025
Review zonder uitnodiging
Antwoord van Newtralchair
Hello, I would like to synchronize the delivery progress with you. The order for Europe region has been sent out this week, the third container for US region will be sent out this week, and the remaining global orders will be sent out at the end of June. I am very sorry for the delay in the delivery of the orders due to various reasons, we are already speeding up the delivery of the orders. And I apologize for not being able to reply to your emails in time due to the high volume of emails, but we are already speeding up our email replies and hope to have your forgiveness and understanding. If there are any more questions or need further help please contact newtralchair@outlook.com, thank you!
Update (July , 2026) We're sincerely sorry for the lack of communication and understand your frustration. Please accept our apologies for your experience. Kindly contact us at service@newtralchair.com, and our team will prioritize your case and respond as soon as possible. We appreciate your patience and look forward to resolving this for you.
Silence isn’t a strategy
I backed this project with high hopes and a fair bit of patience, but at this point, I feel like I’ve paid for a ghost story.
The Newtral X chair was supposed to ship in March. It’s now June, and not only is there no chair — there’s no communication. The last message I received was a DM in early April, where I was told to “wait a bit longer.” Since then? Radio silence. No updates, no explanations, no accountability.
I understand delays happen — especially with hardware — but what’s most frustrating isn’t the lack of product. It’s the complete disappearance of the people behind it. If you can send marketing blasts, you can send a basic update.
Right now, I’m out of pocket with absolutely nothing to show for it. No transparency, no timelines, not even the courtesy of a follow-up message. It’s starting to feel less like a delay… and more like a write-off.
Would love to be proven wrong. But until then, I’d advise future backers to proceed with caution — or better yet, not at all.
3 december 2024
Review zonder uitnodiging
Antwoord van Newtralchair
Hello, I would like to synchronize the delivery progress with you. The order for Europe region has been sent out this week, the third container for US region will be sent out this week, and the remaining global orders will be sent out at the end of June. I am very sorry for the delay in the delivery of the orders due to various reasons, we are already speeding up the delivery of the orders. And I apologize for not being able to reply to your emails in time due to the high volume of emails, but we are already speeding up our email replies and hope to have your forgiveness and understanding. If there are any more questions or need further help please contact newtralchair@outlook.com, thank you!
Patience is a virtue
I backed the recent Kickstarter campaign from Newtral and while I understand people are frustrated with the lack of communication, I just can't relate. I backed something that I knew wasn't yet manufactured, and went in expecting it to take months probably to receive the item. I waited patiently without hounding the company with messages (which actually increases delays by making it harder for them to prioritize important requests, negatively impacts logistics like shipping, and can even impact inventory). I got my chair over a week ago. The quality exceeded my expectations and after using it consistently for about two weeks I am really impressed with the chair. I do think the company needs to acknowledge the delays with shipping and be more transparent, but overall I'm very happy with the outcome and think a little patience goes a long way.
3 juni 2025
Review zonder uitnodiging
Fake Reviews, non delivery, comms are lies
Like many others I've ordered the chair months ago and been through the pain of expecting in march, April, may (now June and no chair). Messaged directly and received an identical response to everyone else that suggested it was with a courier...clearly not as it's not here.
Also very disappointed to see that they've put some obviously fake reviews on here at 5 stars which is just further manipulation and lies.
3 juni 2025
Review zonder uitnodiging
Antwoord van Newtralchair
Hello, I would like to synchronize the delivery progress with you. The order for Europe region has been sent out this week, the third container for US region will be sent out this week, and the remaining global orders will be sent out at the end of June. I am very sorry for the delay in the delivery of the orders due to various reasons, we are already speeding up the delivery of the orders. And I apologize for not being able to reply to your emails in time due to the high volume of emails, but we are already speeding up our email replies and hope to have your forgiveness and understanding. If there are any more questions or need further help please contact newtralchair@outlook.com, thank you!
Update(July, 2026):
Hi there, we hope you're doing well.
We're reaching out to follow up on your order. According to the latest tracking information, your shipment has been delivered. Could you please let us know if you've successfully received your chair? If there are any issues or if you still need assistance, simply reply to service@newtralchair.com and we'll be happy to help right away.
Backer for Newtral Freedom Chair
I was a backer for their newest product, the Newtral Freedom Chair on Kickstarter. They promised delivery early March, did not begin shipping out orders until mid April, and only have confirmed to have sent out about 2300 products, with no updates or email communications since April 29, it is now June 2, despite multiple comments and emails both on Kickstarter and directly
2 juni 2025
Review zonder uitnodiging
Antwoord van Newtralchair
Hello, I would like to synchronize the delivery progress with you. The order for Europe region has been sent out this week, the third container for US region will be sent out this week, and the remaining global orders will be sent out at the end of June. I am very sorry for the delay in the delivery of the orders due to various reasons, we are already speeding up the delivery of the orders. And I apologize for not being able to reply to your emails in time due to the high volume of emails, but we are already speeding up our email replies and hope to have your forgiveness and understanding. There are updates on the delivery progress we will update on Kickstarer, if there are still any questions or need further help please contact newtralchair@outlook.com, thank you!
Absolute mess of a company
Loved the product they were offering through Kickstarter. But man, this company is a giant mess. Several months after their original promised ship date (and after coming back asking for additional shipping fees because they underestimated), they told me they can't cancel because it's on the way. So I asked for tracking or refund process and....crickets. I followed up 6 times in a month to no response from Newtral. Eventually I had to dispute the charge with my credit card because it's quite clear they don't know what they're doing and may not actually even have the products they sell you.
24 februari 2025
Review zonder uitnodiging
Antwoord van Newtralchair
Hello, I would like to synchronize the delivery progress with you. The order for Europe region has been sent out this week, the third container for US region will be sent out this week, and the remaining global orders will be sent out at the end of June. I am very sorry for the delay in the delivery of the orders due to various reasons, we are already speeding up the delivery of the orders. And I apologize for not being able to reply to your emails in time due to the high volume of emails, but we are already speeding up our email replies and hope to have your forgiveness and understanding. There are updates on the delivery progress we will update on Kickstarer, if there are still any questions or need further help please contact newtralchair@outlook.com, thank you!
Kickstarter scam!
Essentially this company appears to have scammed almost everyone backing their kickstarter! They increased shipping fees after we’d already backed and paid for the project, and then immediately went radio silent… Incredibly disappointing.
14 februari 2025
Review zonder uitnodiging
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