NextReviews 

I ordered some dresses on Tuesday which I needed for Friday night. They were meant to be delivered by Friday morning at the latest. Its now sunday and they haven't arrived. I received an email to say there is a delay, need to wait another 5 days for parcel. Unreliable service so I will never shop with them again.

I have been a customer for over 25 years. Due to a couple of recent online purchases that were not suitable and therefore returned, I have been black-marked as a customer with “high” returns. The items were not available in my local store so goodness knows how I was supposed to try them. When I explained the issue to customer service they offered no apology or showed understanding. My account is now well and truly closed! There are plenty of other excellent clothes stores I will now spend my money with. Goodbye and good riddance Next. Shame you have slipped so low!!

I have been having deliveries from Next over a decade in the beginning it was pro dominantly because of the ease to order and get your items quickly - in most cases next day. Last 12 months the service is just shockingly bad - lost parcels, damaged parcels, late parcels , missing items, incorrect items delivered, delivered to wrong address and expected to locate it by a doorstep photo and worst of all evri drivers that steal other parcels meant for Royal Mail with no label on it as R/Mail bring label so it was obvious it’s not for them - the list goes on and on. It’s so bad I can’t remember the last time I got an order on time or without an issue. It’s appalling- constantly chasing customer service to put issues right. Sort it out NEXT use a delivery service that actually delivers!!!

Ordered a console table that was meant to be delivered 2 weeks ago. Never turned up. Email after email to Next without resolution. Finally decided to cancel order by phone call to costumer service. The next day email arrives that the order was delivered even though I never received it. Called again, had to fill in a form that I didn’t receive it in order to get refund. Did that. Next day delivery guy shows up with damaged box asking if I want to accept delivery!! Absolutely not, and now Next is refusing to refund!
The are outrageous, feels like a scam.

Ordered numerous times during 2025, delivery was fast, communications were good and oversize items were refunded without fuss or additional expense at my nearest store.

Next day delivery, exactly as ordered and very good quality.

Excellent service!
Ordered goods and delivered next day, unbelievable good service, thank you.

I need to say a BIG THANK YOU to the Next. My experience was great, delivery was really quick and a nice surprise! I've been refunded €2 delivery charge as well afterwards when returned my items back to your shop. aww.. that was so nice! 😀 ❤️

Keeps going from BAD to worse. Continual delivery delays, issues contacting customer service…..overall a highly disappointing experience.
The first rug we bought was faulty, the second rug had the label according to our order but was a smaller size and the third order hasn’t arrived and the delivery date keeps being delayed usually by 6 weeks but NOW 22 weeks.
It’s a nightmare !!

Appalling website. Trying to check stock in store, unable to access! Your loss!!

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Subject: Complaint Regarding Trust and Delivery Issues

Dear NEXT Customer Service,

I am writing to express my disappointment and frustration regarding my recent experience with your company. I placed an order for a bed well in advance, as instructed, expecting a smooth delivery process.

I was informed that my order would arrive on a specific date; however, on that day, no delivery occurred. This lack of communication forced me to call and inquire about the status of my order, which was very inconvenient.

To my dismay, I learned that the bed I ordered was no longer available. I was then informed that I would need to select another bed and that a refund for the original order would be initiated later. This situation has not only caused me significant inconvenience but has also eroded my trust in your company's reliability.

I believe it’s essential for companies to maintain clear communication with their customers, especially when issues arise. I hope that you can address my concerns swiftly and offer a resolution.

Thank you for your attention to this

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I returned an item and I didn’t get a refund. It was my fault I forgot to contact about it. I did recently and I was very well looked after. My advice - DO NOT EMAIL. You’ll get nowhere, use the WhatsApp number and u are contacted fast. I got all the appropriate emails even after I received my refund. The reason why I didn’t get my refund at first was due to a technical error and they do happen. My refund came sooner than stated. This also happens with their in-store collections. A very happy customer!

Excellent store communication, easy checkout process and swift delivery (ahead of time, in fact). This is how to do e-commerce properly.

Athlone Next
I always find the Staff excellent and helpfull. A special thanks to Ruth who went the extra mile last sunday in the store. It made my day.
Kind Regards Ann Murray

Absolutely shocking service with very little accountability for their constant errors. I will never order from them again. 4 months ago i was told that 1 order will arrive for collection on 3 separate dates, i called in store to pick up but they had not arrived despite getting text & email stating they had & can you believe it the exact same thing happened a week later, they "lost it" and i had to pay another 10e because of their mistake to re order same items again & did not get refunded for this. I ordered 6 items 8 days ago and am still waiting for 4 items that were meant to arrive on the 11th July. Never again.

I ordered 4 items online on 6th July, and they were supposed to be delivered for store pick-up on 11th July. Slow, but would have been OK. The order was subsequently split into 2 parcels and on the 11th July, the tracking showed that one parcel hadn't even left the warehouse. I contacted customer service on 12th July to see what was happening and they assured me that the 2nd parcel was definitely in the store and gave me a code to go and collect it. When I travelled in to the store, the parcel was not there and staff had no idea where it was. Got back to customer service (it takes forever to get a response in chat) and they said an error had been made and apologised. So far, so bad. They said I will have a collection notice within 24 hours. The 2nd parcel was now due on 16th July, 10 days after I ordered it. Today (13th July) I got an email to say that Next needed to talk to me about the delivery of my 1st parcel. When I got through to them, they informed me that my 1st parcel had been delivered to the wrong store in error and that it would now take an extra 5 working days for them to get it to the Henry Street store where it was supposed to go.
This is just unbelievably bad from start to finish and customer service just lie to you to get you off the chat. I discovered that I could have ordered the same goods at a lower cost and with next-day delivery from another website. This will be my future option. I will never shop with Next again

If you buy things online and sizes are wrong, the basically plays with the customer money, you cannot SWAP sizes, you have to pay a again and the refund takes more than 10 days. Last time I buy something here and there is not such a thing called sells in that stores. A candle in 30 euros... You do the math

I have found Next online to have an absolutely superb customer service team.

I recently bought a bag online that never arrived, although DPD said they delivered it. It was very frustrating because I had planned it as part of an outfit for an upcoming family wedding. I contacted Next by phone . In two separate calls I got a human being at the other end of the line! Very rare these days. They could not have been more helpful, and arranged a refund. Previous buys have all arrived very quickly and as ordered. All round I have found Next to be exceptional.

Terrible customer service from the manager at Next Tralee (Co. Kerry) on July 6th around 4 PM. I bought a pair of jeans on sale marked as €16.50. When I got home and checked the receipt, I saw I was charged €21.50. I went back to the store and was told there’s no way to get a refund because it was a sale item — absolutely ridiculous.

Also, I find it a very poor policy that gifts cannot be exchanged. If someone buys you something and you need a different size, the only option is to return it and the refund goes back to the person who bought it. There’s no way to simply exchange the item. Really disappointing brand experience.

Ordered a Phase Eight Jumpsuit a Friday evening recently around 6pm and was delivered the next morning at 8.30 ... fab service thanks