I was very stressed having to deal with a leak under the solar panels and it had taken me a couple of months to try and sort the problem out. I wasn't sure which direction to turn to get the... Toon meer
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Lees wat reviewers zeggen
We are waiting for a new build, completed in August, to still be signed off. I could understand if there were issues with the house but honestly the delays are just needless. At first the person at N... Toon meer
Bedrijf heeft geantwoord
The NHBC handled my damp issues brilliantly. From claim submission though the process and contact throughout. My case handler, Claire, was very supportive and also very good at giving the builders a b... Toon meer
Bedrijf heeft geantwoord
From putting in my claim to accepting it was handled very effectively. Communication following accepting the claim was excellent and I was contacted every couple of weeks for an update and NHBC then c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
NHBC is the UK’s leading independent provider of warranty and insurance for new-build homes. We are a non-profit distributing organisation with no shareholders and operate independently of government and the construction industry. Established in 1936, our purpose is to raise standards in home building by championing high-quality homes and to protect homeowners. Our warranty and insurance products typically cover the first purchaser’s deposit between exchange and completion, and then provides cover for the home for a further ten years, split into a two-year builder warranty and then eight years of insurance cover. At any given time, around 1.5 million homes are covered by NHBC. In the past year, we have helped over 6400 homeowners repair their homes. Find out more about the cover we provide, how we raise standards in home building and protect homeowners at nhbc.co.uk’
Contactgegevens
Davy Avenue, MK5, Verenigd Koninkrijk
- nhbc.co.uk
3,7
Gemiddeld
620 reviews
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Heeft 72% van zijn negatieve reviews beantwoord
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Prompt response and follow-up
I was very happy with the prompt response to my initial concern and regular follow up from start to finish.
29 mei 2026
Antwoord van NHBC
Hi Kerry. Thank you for your kind feedback.
We’re really pleased to hear you were happy with the prompt response and the regular follow-up throughout your case. It’s great to know our team kept you informed from start to finish. Thanks, Anne
Fobbed off
Told me builder had done their job. Thermal issue, normal for building materials and referenced a document. Yeah normal on one out of 192 properties on site!?
Fobbed off, even though evidenced the builder had tried and failed to remediate four times.
Was told to fix it myself.
12 mei 2026
Antwoord van NHBC
Hi Gary, thank you for your feedback.
We’re sorry to hear that you’re unhappy with the decision on your claim and that you feel your concerns haven’t been taken seriously, particularly given the builder has attempted to resolve the issue on several occasions.
If you would like this to be reviewed further, our Complaints Team would be happy to look into this for you. Please contact us via: www.nhbc.co.uk/contact/complaints.
Thank you again for sharing your experience, and we’re sorry it has not been a positive one. Thanks, Anne
The tale of the leaking chimney
From start to finish the problem of our leaking chimney was dealt with efficiently and to high standards. Good communications throughout were followed up by actions to solve the problem and a fair compensation was agreed to fix the problem.
26 mei 2026
Antwoord van NHBC
Hi. Thank you for taking the time to share your positive feedback.
We’re glad that the issue with your chimney was dealt with efficiently and that communication was good throughout. Thanks, Chris.
Excellent service to rectify my issue
19 mei 2026
Antwoord van NHBC
Hi David. Thank you for your feedback.
We’re pleased we could resolve your issue and provide a positive experience. Thanks, Anne
Antwoord van NHBC
Hi Jimmy. Thank you for your great feedback
We’re delighted to know you found our team helpful and easy to work with! Thanks Anne
Terrible customer service from NHBC
Terrible customer service from NHBC. Initially they seemed helpful and eventually sent an inspector out, but we have no idea what qualifications he actually had to comment on roofing defects. The inspector confirmed that Keepmoat had breached NHBC standards — standards that NHBC themselves originally signed off.
The work was then passed back to the builder to repair. They initially agreed, then later refused, and after months of chasing we were simply told to find our own contractor. We contacted several contractors and only one was willing to take the work on, but NHBC then refused to accept their quote.
As a result, we are left with a defective roof and water leaking through electrical fittings while NHBC do nothing meaningful to help. The inspector also admitted he could not be certain the solar panel flashing was actually the cause of the leak, meaning we could pay for the recommended work and still not resolve the issue. If that happens, we are then left facing a legal battle with the builder ourselves.
This does not put homeowners back in the position they were in before the damage occurred. There is no real independence or transparency between NHBC and the builder. The builder funds the repairs, so there appears to be a clear incentive for NHBC to keep costs as low as possible. NHBC do not send an independent chartered surveyor or qualified roofing expert — only their own claims investigators — leaving homeowners with no confidence that the proposed repairs are adequate or even correct.
Appalling service from the very organisation that is supposed to protect homeowners.
21 mei 2026
Review zonder uitnodiging
Antwoord van NHBC
Hi Krystal. Thank you for your feedback.
We’re very sorry to hear that you’re unhappy with the service you’ve received. We can confirm your complaint has been logged with our Consumer Affairs Team, who will be in contact with you shortly and will carry out a detailed review of your concerns. Thanks, Chris.
Rectified our problem very quickly
Rectified our problem very quickly
Excellent communication
20 mei 2026
Antwoord van NHBC
Hi Stephanie, thank you for you positive feedback. We're pleased to hear about the excellent communication you received and that matters were resolved quickly. Thanks, Chris.
Once we filled in the necessary forms…
Once we filled in the necessary forms and send evidence for our claim everything went smoothly.
2 mei 2026
Antwoord van NHBC
Hi. Thanks for your review!
We’re glad to hear everything went smoothly once your documents were submitted. If you need anything else, we’re here to help. Thanks Anne.
All the people i dealt with were most…
All the people i dealt with were most helpful and efficient
12 mei 2026
Antwoord van NHBC
Hi Mr Ridehalgh. Thank you for your kind feedback. We’re so pleased to hear you received helpful and efficient service from our team. Thanks, Chris.
Beth was very supportive and kind on…
Beth was very supportive and kind on the phone just now. Thank you
12 mei 2026
Antwoord van NHBC
Hi. Thank you for your kind words—we’re glad Beth was able to support you, and we’ll pass your feedback on to her. Thanks, Anne.
Process took a long time …
Process took a long time with a sense that responsibility was being avoided .
11 mei 2026
Antwoord van NHBC
Hi David, thank you for sharing your experience. We note your comments about delays and responsibility. If you’d like our Complaints Team to review this, please contact us via www.nhbc.co.uk/contact/complaints
Helpful
Helpful, prompt and efficient service. Good availability for one-to-one discussion of issues by telephone - dedicated case handler could be reached on direct number when required.
Payment of claim made promptly once agreement reached.
13 mei 2026
Antwoord van NHBC
Hi Mike. Thank you for your kind feedback.
We’re pleased you found our service helpful and efficient, and that having direct contact with your case handler was beneficial. We’re also glad your claim was paid promptly. Thanks, Anne.
Really easy process
Really easy process and once the quote for the work was done the process for receiving a settlement was easy
8 mei 2026
Antwoord van NHBC
Hi Ms Knowles. Thank you for your kind feedback.
We’re so pleased to hear you found the process straightforward and that receiving your settlement was quick and easy once the quote was done. Thanks, Anne
Excellent service
Excellent service. It was a bit longwinded to begin with but once it got going it was very quick. Moneys were paid quickly.
Agreat shame that the house builder wasnt made to pay. Very shoddy non professional work!!
8 mei 2026
Antwoord van NHBC
Hi Ian. Thank you for your feedback.
We’re pleased to hear things moved quickly once underway, that payment was made promptly and that you received excellent service overall.
We understand your frustration regarding the builder’s original workmanship and appreciate you sharing your experience. Thanks, Anne
Very helpful and great customer service
Very helpful and great customer service from th start
8 mei 2026
Antwoord van NHBC
Hi. Thanks for your feedback
We're so pleased to hear you found our team helpful and that you experienced great customer service from the start. Thanks, Anne
Too much work needed when there's a…
Too much work needed when there's a clear breach in terms of provider fault. They make it as difficult as possible to make good, relying entirely on wearing you down.
As a full-time working parent with three children, I do not have the time to act as an unpaid project manager. Yet NHBC has forced me to do all the heavy lifting for blatant builder failures:
The Sewage Blockage: Builders left an end cap inside the sewage pipe under our kitchen floor. We had to rip out the toilet cistern and hire two independent drainage companies just to get it resolved. NHBC refused to pay for the damage to the toilet and rejected the claim entirely because they claimed it fell under their £2,000 "Minimum Claim Value" threshold. We were left with the mess and the bill.
The Second Leaking Roof: Our roof is now leaking for the second time since moving in. Despite this being a clear-cut workmanship breach, I’ve had to do all the legwork—endlessly chasing them and gathering quotes myself.
I threatened to take them to court, which is exactly what they deserve. However, like most busy parents, I simply do not have the spare time or energy to fight a prolonged legal battle. NHBC knows this. Their entire business model relies on exhausting ordinary, hardworking families until they give up and pay for the builders' mistakes themselves. Absolutely shameful.
8 mei 2026
Antwoord van NHBC
Hi DTALF Turner, We’re very sorry to read about your experience and appreciate you taking the time to share such detailed feedback.
Although your complaint regarding the sewage pipe has already been reviewed, please know your feedback is taken seriously and is passed on, so we can continue improving the service our customers receive.
We are concerned to hear about the issues with your roof and that you feel you have had to take on a significant amount of the effort to move things forward. This is not the level of service we aim to provide, and we understand how repeated defects can add to both stress and inconvenience.
We would like the opportunity to review the handling of your current concerns, including the ongoing roof issue, to ensure the claim is being managed appropriately and that you are receiving the support you should expect.
If you would like a member of our complaints team to look into this for you, please reach out to us via www.nhbc.co.uk/contact/complaints.
Thank you again for reaching out and sharing your experience. We’re sorry it wasn’t a positive one, and we wish you all the best going forward. Thanks, Anne
Antwoord van NHBC
Hi Jan. Thank you for your feedback.
We’re pleased we could help identify the roofing issue and provide clear, practical advice on resolving it. We’re also glad the award outcome was successfully settled. Thanks, Anne
NHBC Claim 2026
My experience with my claim to NHBC has been very professional, from start to finish, and dealt with very quickly. They were particularly concerned to make everything easy for me due to my age.
8 mei 2026
Antwoord van NHBC
Hi Marian. Thank you for taking the time to share your positive feedback.
We’re glad you found the process quick and the service professional, and that everything was made as easy as possible. Thanks, Chris
Process easy to follow
They were very helpful, explained the process in full and were also available for follow up questions. Ideally would have preferred an inspection of the roof area as opposed to it all being based on photo evidence but dealt with promptly. The proof will be if leak has ceased.
1 mei 2026
Antwoord van NHBC
HI Toni, Thank you for your feedback. We’re glad you found the team helpful and the process clear.
We appreciate your comments about a roof inspection and will take this on board. It’s great to hear everything was handled promptly, and we hope the issue is now fully resolved. Please feel free to contact us if you need any further support. Thanks, Anne
Quick to help with leaky roof
We had a leaky roof and the team came out to see it quickly and got the builder arranged in good time. Problem with the roof all sorted now
1 mei 2026
Antwoord van NHBC
Hi Catherine,
Thank you for taking the time to share your positive feedback.
We’re pleased to hear that the issue with your roof was investigated quickly and that the works have now fully resolved the matter. Thanks, Chris.
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