NIG Commercial Reviews 70

Truly shocking, reply on average to one in every 15 emails, even then, circa 2 months late

This company is a disgrace I had my work van stolen . This company could not have been anymore unhelpful even sending allied universal a fraud company to investigate I find this shocking . Quite willing to take payments but when I need their help they turn to a pack of wolves I paid for replacement van on policy it was eventually organised after speaking with a very condescending individual I was told I'd be given a replacement for 60 days was told I'd be given a week after waiting for over a week I was contacted by enterprise inverness Airport only to be told night the underwriters had cancelled my booking I was shocked I'd recommend no one ever uses this company it was through dialdirect. ABSOLUTELY TERRIBLE SERVICE

I recently had to file a commercial insurance claim with NIG, and unfortunately, my experience left much to be desired. From start to finish, the process was marred by delays, lack of communication, and an inadequate payout.

Firstly, despite promptly filing my claim and providing all necessary documentation, there were significant delays in processing. It took an unreasonably long time to receive any updates on the status of my claim, leaving me feeling frustrated and uncertain about the outcome.

Additionally, when I finally received a settlement offer, I was extremely disappointed by the amount. It fell far short of covering the full extent of my losses, leaving me in a precarious financial situation. As a loyal customer, I expected better support and a more comprehensive response to my claim.

Furthermore, the lack of communication throughout this process only added to my frustration. There was a distinct lack of transparency regarding the status of my claim, and I often felt left in the dark about what was happening.

Overall, my experience with NIG was deeply unsatisfactory. I expected better service and support, especially given the nature of my claim. I hope that the company takes steps to improve its claims handling process and communication with customers in the future.

very professional, polite & understanding of our business and our requirements.

Run a mile! They will drag out all claims over 6 months, tell you they have no issue in settling the claim, then hit you with an exclusion clause 8 months later after you've incurred thousands of pounds in additional costs waiting for your insurance payout! If you use these as insurers please understand you are not insured! Reporting them to the Ombudsman,

I have nothing but praise for this company who dealt with a recent insurance claim for me. The staff and loss adjusters they worked with were all second to none. Completely on the ball and fair. I dealt with 5 ladies in total on different dates and all were excellent.

This company are a bunch of thieves stay away at all cost, no communication whatsoever no intention of paying a settlement PLEASE DONT USE THIS COMPANY!!!

Worst service I have ever encountered with insurance, Long wait time on phone
Not being clear on what they are asking
Don't respond
Not Helpful
If you or business looking to go with NIG just don't do it.

Accident occurred in mid October. Vehicle deemed a write off and valued at just over 5k. Payment made and in bank 1 month later. Very happy with this outcome.

Steve explained what was required in advance of the meeting, and then during the survey was patient and showed genuine interest in the clients plans and explained why certain information was required and on the couple of issues that were identified as requiring action explained the reasoning behind it. The client was appreciative of this and with the whole process,

NIG have just decided not to pay my claim for stolen business equipment under their office and surgeries policy. They claim that I was not covered for theft. This is 6 months after I first claimed, and after I was recently told by the loss adjuster that he had approved the claim. I am beyond angry. Avoid this company at all costs.

This company has absolutely no regard for its clients and drags the claim out without any good cause. I personally think that NIG knowing the insured company has no income due to the claim that they hope to bleed the company dry and hope the company closes down before they make any decision. Absolutely appalling treatment and I would advise anyone thinking of insuring to avoid at all costs, the worst insurance company I have ever been insured by

Is been a lot of time and they never answered. My car has been written off snd they never paid don’t even gave me a evaluation witch is very annoying.

Insurance Risk Survey of commercial building. NIG Surveyor was professional and fully understood the workings of our building and the proposed redevelopment works due to take place.

It's been 6 months since my vehicle was stolen and they still haven't agreed a payout figure, Impossible to reach over the phone and never get called back the company is a joke.

Our experience with Allan from NIG was brilliant he was so supportive and assisted us with what we needed going forward with the business

Why cant i give them no stars?
So long on hold,answer our calls for God's sake
No call back even when requested
Poor and misleading information from "Advisor"
Wish id never used this company
Water pouring through my roof from Friday and they are sending a surveyor out on Tuesday
Shocking company

Take a look at the best information available on your own images and view your photos and see what you can do, see what they can do and find out more

NIG are always reliable with their site visits and give as honest reports and feedback as they possibly can. Very professional

They take nearly an hour to answer the phone. Ridiculous. Tried 5 times over 2 weeks. They write to you but never reply by email or post. When I finally got through to someone, the staff-member was so rude and spoke to me as if I was a criminal. Not a customer paying £1400 a year for an insurance policy. I would say terrible customer service but there is no service and you are not treated like a customer. Never again.