Night Owl Security Products Reviews 53

I have called and worked with technical support representative and found the unit is defective. I keeps going Offline and then it will reboot on its own. This will put it in a loop where it will keep rebooting until the power is unplugged. The support personnel have not gotten back to be to resolve the issues. This was reported over a month ago. I have been on a call hold waiting for support to answer - 15 minutes

Bought the camera system for my house. While under warranty the hard drive was replaced twice. Out of warranty I bought a used one online. All are constantly disconnecting from the app. When it does that it makes me download a different version of the app. Mainly either the osp or x. Never know. Total garbage. Thought I was upgrading from Arlo but now it seems I went downhill.

My Night Owl camera system I only had it for a year and after that time I was having problems. Customer service is not very professional. I was on hold two hours today before someone came on the line now I’m still having the same problems. They need to get someone employed that know what they’re doing this is the worst customer service. I have experience.

Worst of the worse. They do not stand behind their products and the warranty is a joke. Customer service, if you can get someone who you can understand, takes hours to get live on the phone. The software with the system is incredibly bad and next to impossible to pull up previous events for viewing. Worst decision I ever made buying a product from Night Owl.

This system absolutely sucks. Spent almost 400 dollars of hard earned money on this and it's been nothing but trouble. Don't even waste time calling customer support as they could care less. Please dont buy this and boycott night owl products.

I would not recommend buying from this company, I purchased a camera from them, it didn’t work so They sent me a return label, I sent it back to them, they still haven’t refunded or contacted me in weeks, the email I got from them them after the 3rd week was general and didn’t answer my question which was, why you have had the camera back for 4 weeks now and I still have No Refund?. I think they are criminals and have also reported them to the BBB Honestly I doubt they care about reputation from the look of things here.

Don’t purchase night owl Model: NVR-BTN8-8 (BTN8 Series) does not detect hard drive
Customer service NO HELP waist of money

I had the series FTD for Night Owl security system that I purchased from Walmart it is a massive disappointment the human detection technology is completely broken constant alerts for garbage bags rigs bugs tree branches it has reached to the point of alarm fatigue where my phone constantly buzzes with fake alert so often I have to turn off the notifications completely I've stuck with this brand through four different systems if you want a system that actually distinguishes between a tree branch and a human being I'd look elsewhere

Number one, wait time number two tech support not helpful. They keep you on, hold until you hang up when they cannot solve your issue. They don't get back to you.

DO NOT PURCHASE THE WIRED CAMERAS AND DVR. IT'S A 100% SCAM. DO NOT!!!!!

The worst customer service of all time!!! Their devices are relatively cheap and the quality is actually not too bad for the price but hope that you NEVER EVER need help or require customer service. It's literally non-existent. I called over 10 times and I could NEVER EVER get someone on the phone or even on the online chat. They have a recording stating that someone will get back to you or they direct you to the website for online support and no one EVER comes to assist. Their customer service bot just keep repeating step you should take but you can NEVER EVER get to chat with a real human being. Don't waste your time with this junk. I went ahead and bough the Hikvision brand and they are 1000 better. DON'T WASTE YOUR MONEY ON NIGHTOWL!!!

Worst customer service. I bought 2 cameras, one is not working what so ever. They said try the batteries from the other camera in that one to see if it's the cameras or the batteries. I said no it's already in use and 20foot up I'm not wasting an hour of my time please send me new batteries for this $85 dollar camera. They said no use the batteries you have. WHAT IF I BOUGHT ONE CAMERA?! Then what would they do. Terrible product, ever worse customers service.

You know, the product might be great, but the CUSTOMER SERVICE IS SO BAD. the worst. you can't get a hold of anybody and then for the hopes and dream that you do, they don't even know what to do. its not the customer service reps fault, its the training the company provides. I was on the phone for 2 whole hours since they opened.

The system I bought was brand-new from bestbuy, The DVR was already connected so I had to somehow disconnect this new never used device but somehow magically connected somewhere. and FTD4 don't have a factory reset button and you have to play Dora and travel 50 millions paths just to factory reset. I spent too many (insert cuss word) hours for a supposedly 5 minute fix. fix your customer support.

I am in my 4th month of ownership of wi-fi cameras. Totally, totally, disappointed. We have 4 battery powered cameras & 3 plugged in/wired cameras. More often than not the plugged in cameras (4k resolution) do not pick up motion. Battey cameras (1080k resolution) pick up everything from a leaf blowing to a bug. And their battery life is awful. The software is a "hit-or-miss" chance. Seriously considering throwing them away & moving to something else. After reading the reviews about customer service, won't waste more of my time contacting them about my concers.

I am writing this to warn other parents about the highly unethical practices of The Night Owl. I made an accidental purchase and reached out immediately to cancel. Not only did they refuse to help, but they responded with a "moral" lecture on why they don't offer refunds. After one week of silence, I received a final email stating: "Our position remains as outlined above and we will not be entering into further correspondence regarding this change-of-mind request." It is deeply concerning that a company in the baby industry—knowing how sleep-deprived and stressed their customers are—would "ghost" a parent over a simple mistake rather than providing a professional resolution.
Most shockingly, this is the first company I have ever encountered that explicitly exercises a "right" to delete reviews on their own website that they deem "misleading." In my opinion, scrubbing anything but 5-star praise creates a completely false representation of their service. While they can control the narrative on their own site, they cannot hide the truth here.
They prioritize "fulfilment schedules" and profit over basic human empathy. Do yourself a favor: steer clear and stick to Baby Bunting. You deserve transparency and a company that doesn't shut the door on you the moment they have your money.

Worst customer support ever. This company sold me a set of cameras and promptly disabled the online and live notifications. I have no ability to see anything except the local device. It’s permanent and they don’t care. Now I have to get rid of an otherwise fine system and buy something completely new and start over with a complete reinstall….

Avoid Night Owl at All Costs —

Complete Failure of a Company
Night Owl Security is an embarrassment of a company masquerading as a provider of “security” products. From the hardware to the support, this brand is defined by broken promises, incompetence, and outright disrespect for customers.

Their customer service is not just bad—it is borderline deceptive. I was repeatedly assured that someone would call me back. They never did. Not once. Not twice. Multiple promises, zero follow-through. At best, this is gross negligence. At worst, it feels intentionally misleading just to get you off the phone.

The technical support team is shockingly unqualified. The representatives clearly do not understand their own products. Basic functionality had to be explained to them. I received contradictory answers from different “techs,” none of whom seemed remotely trained or capable of solving even elementary issues. Calling it “technical support” is generous—it’s more like trial-and-error by people reading from scripts they don’t comprehend.

If you’re buying a security system for peace of mind, Night Owl delivers the opposite: frustration, wasted time, and a total lack of accountability. When the system fails—and it will—you are completely on your own. The company does not stand behind its products, does not keep its word, and does not respect its customers.

This is not a one-off bad experience. This is a pattern of failure that reflects a company culture that simply does not care once they have your money. There are far too many competent competitors on the market to tolerate this level of incompetence and dishonesty.

Do yourself a favor: do not buy Night Owl products. They are unreliable, poorly supported, and backed by a customer service operation that is fundamentally broken.

Jan 7, 2026
I have a night owl system I just purchased. The DVR box is throwing electrical achs. I've asked for a different dvr. They are standing firm on plugging a electrical box that throws sparks. Stupidity at best. Absolutely do not buy this product. Customer Service is horrible. Equipment will cause fires.

Wack camera system! A joke! One broke on installation! Had medium amount of issues until I connected to internet! I got color and sharpness but more grief!!! Password issues, recording and playing issues! Should be a lot cheaper for the frustration!

Many attempts to change password failed and there was nobody except a 'bot' to assist. THE BOT WAS STUPID AND HAD NO INFO... TYPICAL COMPUTER VERBATIM SPEECHES. NO A.I. at NightOwl! The equipment works OK. They just need a person on the 'help desk' come on Night Owl...just a bit of thought.