Nio Teas Reviews 

Nio Teas have the best quality of matcha I've had. I’ve read countless reviews, and I decided to pull the trigger and purchase a few of their matcha powders. Now, I'm a loyal customer. I recently purchased more matcha because I ran out. My order mistakenly auto-populated my old address. I reached out to Nioteas via email, and they quickly resolved the issue. I am extremely pleased with the quality of their matcha, but more importantly, the exemplary customer service I have received from them. I am only purchasing matcha from Nio Teas from now on.

I TRIED MANY SITES THAT SELL MATCHA - THEY WERE ALL OVERPRICED AND LOW QUALITY - THIS SITE IS OFFERING GOOD PRICES AND HIGH QUALITY TEAS

Habe ein adventskalender bestellt und sind sehr begeistert. Die Tees sind sehr lecker und werden wieder bestellen. Danke!

Had a great experience with the Nio team on getting a matcha Christmas advent calendar. I’d highly recommend Nio to anyone looking for high quality matcha and other teas!!

Nio Teas’ customer service has been next level. Quality of teas and matcha is amazing but it’s the friendly, efficient and outstanding customer service that has really won me over. I will always use Nio for my teas and matcha. Thank you!

The customer service of Nio Teas is outstanding! I had an issue with my order and they made sure to rectify it immediately. It restored my trust with them and their products. Amazing matcha and customer service is a winning combination!

Fantastic tea, I love every sip

Quick delivery. Quality product

Love this tea! Do jot need that i am run of it, monthly delivery keeps me reassured

Red clay teapot was perfect. Arrived quickly and no damage. Enjoying my green tea.

Mistakes can happen in any company — what truly matters is how they handle them. I had an issue with my order and shared my concerns, and Agnese from Team Nio responded with such professionalism and empathy that she completely turned the experience around.

Her response showed integrity, kindness, and a genuine desire to make things right. That level of customer care is rare and deeply appreciated. The quality of the tea is outstanding, and the packaging is clearly designed to preserve that quality.

What began as a disappointing situation became a reminder of why good service recovery creates loyal customers. I’m now one of them.

Thank you to Agnese and the team for your thoughtful follow-up and your beautiful teas. 🌿

— Sara

Epic quick and easy. Solid discunts, quality amazing

I recently ordered some of the Wakamusha & Cha Musume Gyokuro before it was gone & never to be made again before the release of a very small amount of a onetime special Gyokuro that will also never be made again, and because of some technical/website issues during this time my order was never filled. When I contacted Nio Teas about why my order has not shipped, I was informed of the reason & unfortunately by that time what I originally ordered was no longer in supply. Instead of just brushing me off & saying “our bad”, the team at Nio supplemented my previous order with the new, considerably more expensive Gyokuro! They could have easily tried to placate me with tea of lesser quality, even increasing the quantity, but they chose to make it right by going above & beyond what they were obliged to do. I have been a dedicated customer of Nio Teas for half a dozen years now without ever having a problem, and these actions are exactly how a company should treat its consumers & how you keep customers long term. Hats off to the team at Nio Teas!

Great products, best services! 5 stars for Nio Teas!

Excellent quality and packaging.

All tea packeges that I received are open or broken. I had to throw away all my tea. I am never buying from you again.

Great teas, great customer service

I'm not sure what else nioteas could provide. Customer support is outstanding. Their knowledge of all phases of what you want to know about green tea is covered on their website. Service is fast and reliable. I am a Buddhist and serve green tea daily to our members and I've chosen nioteas as an excellent company.

Customer service was very responsive and also their social media profile helped me when I needed it most! Highly recommend, tea was good quality as well. Will be shopping here again!

The form is in German but I assume I should put my review here. The teapot wasn't in the box when I ordered it but I talked to customer service and they were very helpful with getting a new one to me. I am thankful that customer service was so easy to work with. Thanks! (: