nocta.com Reviews 42

J’ai commandé le lundi 30 mars malgré une légère attente avant que le transporteur prenne le colis (2 jours) le colis est arrivé en bonne état, vite avec un service client qui m’a répondu très vitre.

Ordered the hot steps they ripped at one of the seams within 8 times wearing them. Asked Nocta for a replacement, all they said they could offer was 20 percent coupon lol. Shit company! Would not shop here.

Got damaged shoes, all they had to offer was 20% coupon for a next order. No refund or option to return. Never order here

I bought a hoodie from ovo store it was noocta nike four years ago and the hoodie is still going strong so 🤷🏾‍♂️

Terrible customer support

Took Customer Support 1-full month to respond to an inquiry about tariffs not being clear and displayed.
Utter disappointment in transparency and how the situation was handled

Additional customs charge.

I bought the mystery box, and they promised no additional customs charge upon delivery. They guarenteed it. Unfortunately i got charged around 433 ddk which they now refuse to refund because it's outside of their control according to them, even thought theu upon purchase guarenteed it would not happen.

Do not buy from them.

Si prendono i soldi e non spediscono.il sito ufficiale e una truffa

No product, no refund, no accountability – unacceptable

I ordered from NOCTA two and a half months ago and received absolutely nothing. My order has been stuck in “pre-shipment” since November 13th, which means NOCTA never handed the package over to a carrier.

Customer service has been a nightmare. I keep getting sent back to Route, even though Route has confirmed in writing that they are not responsible because NOCTA never shipped the item. Despite explaining this multiple times and providing proof, NOCTA refuses to take responsibility.

At this point, there is:

-No product
-No refund
-No real support
-No accountability

Communication has stalled, and my money is still gone. This experience feels extremely untrustworthy and honestly scam-like. I strongly regret ordering and would warn others to not giving this company any money.

i experiencia con NOCTA ha sido extremadamente decepcionante.

El 1 de diciembre realicé un pedido de 4 Mystery Boxes por un importe total de 227 €. Tras semanas sin ningún tipo de información ni número de seguimiento, el 9 de enero recibí un paquete que solo contenía 2 de las 4 Mystery Boxes que había comprado.

Desde entonces:

No he recibido ningún tracking ni confirmación del envío de las otras 2 cajas.

El servicio de atención al cliente solo responde con mensajes genéricos sobre retrasos, sin dar soluciones reales.

He tenido que abrir una disputa en PayPal aportando vídeo del unboxing y pruebas claras de que la entrega fue parcial.

Aun así, el vendedor no ha demostrado la entrega completa del pedido y el problema sigue sin resolverse.

No se trata de un simple retraso, sino de un pedido pagado que no ha sido entregado en su totalidad. Para una marca asociada a Nike, este nivel de gestión, comunicación y atención al cliente es inaceptable.

A día de hoy sigo sin recibir los artículos restantes ni un reembolso por la parte no entregada.
No recomiendo comprar, especialmente en lanzamientos especiales como Mystery Boxes, ya que la experiencia como cliente ha sido muy negativa.

2 months later mystery box still hasn't arrived.

I guess the real mystery of where it is.

Absolute shambles of a company headlined by Drake.

Ask for a refund and they quoted no cancellations.

Have charged back with Amex.

Absolutely tragic.

After 2 months waiting didn’t receive my package. No i am still waiting to receive my money back.
So for now no reaction from them , my winter clothes en the money i paid for.
Never! But never again for me.

Scam!!! I paid for my order and they never delivered it! Will post about it everywhere. Good luck guys!

Attention, il ne faut plus jamais commander sur le site Nocta.

J’ai passé une commande le jeudi 13 novembre concernant une doudoune Sunset Puffer.

Le délai d’expédition annoncé est de 3 à 7 jours entre les États-Unis et le Canada, puis de 5 à 10 jours pour les livraisons internationales, notamment vers la France.

Nous sommes aujourd’hui le 16 décembre et je n’ai toujours pas reçu ma commande, malgré de multiples emails envoyés à l’adresse email de nocta.com, restés sans réponse.

J’ai contacté la société DHL, car j’ai reçu un numéro de suivi concernant l’envoi de mon colis. Cependant, le service de transport m’a informé qu’aucun colis n’a été pris en charge par DHL. Nocta a simplement créé un bordereau d’expédition, mais le colis n’a jamais été envoyé.

Attention, you should never order from the Nocta website again. I placed an order on Thursday, November 13, for a Sunset Puffer jacket.

The stated shipping time is 3 to 7 days between the US and Canada, then 5 to 10 days for international countries such as France, etc.

Today is December 16, and I still have not received my order despite multiple emails sent to Nocta.

I contacted DHL because I received a tracking number for my shipment. However, after calling the carrier, they informed me that no package has ever been handed over to DHL. Nocta only created a shipping label, but the package was never shipped.

Commandé le 27 novembre d'une box mystère sur leur site.
Aujourd'hui le 13 décembre et toujours aucun envoi.

J'ai contacté à plusieurs reprises par mail l'entreprise qui fait la sourde oreille et ne reconnaît pas l'absence de respect de leurs promesses. Ils trouvent toujours une excuse pour se justifier (envoi de fausses informations qui n'étaient pas présentes sur le site au moment de l'achat).

Je n'aurai donc jamais la commande pour Noël contrairement à leurs promesses.

Je vous déconseille fortement de commander chez eux

Heute Bestellung erhalten mit Wochen Verspätung.....alles zu klein, und das Retourenzeitfenster wurde schon geschlossen. Nie wieder!!!!!

Esta compañía son todos estafadores les pedí un producto y se retraso y nunca llegó y ahora no me quieren devolver el dinero y me mandaron a reclamarle a una compañía q no tiene nada q ver con ellos son unos estafadores

Attention, site frauduleux, ne vous faites pas avoir comme moi...je me suis faite arnaquée de 150 euros. Site qui change d'enseigne 2 fois en 2 jours...une dizaine de mails envoyés à 5 adresses différentes et aucune réponse. Je suis dégoutée.

Pessima esperienza. Spediscono il pacco e arriva in dogana a Malpensa. Invio i documenti per sdoganarlo ma non mi viene mai consegnato, di conseguenza torna indietro alla sede del corriere (ho le prove) Loro si rifiutano di rimborsarmi 240 euro perché non hanno autorizzato il reso( ma va?!) e dicono che il corriere non gli ha mai reso il pacco. Da notare che il pacco è tornato esattamente da dove era partito. Dare la colpa al corriere è comodo per tenersi i soldi. Questi sono dei truffato*i. Ho attivato gli avvocati di Altroconsumo per trovare le prove che DHL ha riconsegnato il pacco loro magazzino, che non si sa dove abbia sede....

Beware with NOCTA site I ordered something on December 10th & I didn't hear from them, I had to contact them several times they did respond to me but never with an actual answer I contacted them 3 times before I asked about my refund on January 6th but overall experience was a hassle never got what I wanted, waited almost a month & they I got charged for the ROUTE app $38 dollars which is not refundable & it was never used because the items I bought were never in transit I feel like I got scammed because they printed out the label but the package never moved so I got charged $38 for an ordered I never received

Le site pue la me*de abusé que ça bug