Nola London Reviews 

47
•
TrustScore 2 uit 5

2,0

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Beoordeeld met 1 van de 5 sterren

Do not buy from this company. I ordered a pair of white jeans and when they arrived they were nothing like the picture. Made from cheap, horrible material. From the other reviews I read, the return... Toon meer

Beoordeeld met 1 van de 5 sterren

I ordered a pair of trousers on the 28th July for my daughter’s birthday. Despite receiving a “dispatched on transit” notification, I later received an email saying the goods were out of stock and a... Toon meer

Beoordeeld met 1 van de 5 sterren

Ordered a waistcoat which took 4 weeks to arrive after stating 2 weeks delivery. Item arrived directly from China and was really poor quality, like a tinsel plastic material when described... Toon meer

Beoordeeld met 5 van de 5 sterren

Amazing experience with my bridesmaids at Ashridge house, such a stunning venue for them to try on dresses. Abi & Sophie were so professional & walked us through the whole appointment as I had 5 bri... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Bruidswinkel
  2. ook in
  3. Jurkenboetiek
  4. Trouwwinkel

Geschreven door het bedrijf

Nola London is on a mission to challenge the one-wear mindset of bridesmaid dresses and occasion. We create modern, elevated dresses using sustainable natural fabrics and local production. Each dress is created to be worn time and time again.


Contactgegevens

2,0

Slecht

TrustScore 2 uit 5

47 reviews

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2,0

Alle reviews

(47)

5 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Do not buy from this company

Do not buy from this company.
I ordered a pair of white jeans and when they arrived they were nothing like the picture. Made from cheap, horrible material. From the other reviews I read, the return policy is a joke and they make it really difficult so to not cause myself any stress they went straight in the bin. They weren't even worth taking to the charity shop.
You have been warned! Save your money and buy from a reputable retailer.

28 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Goods Haven’t Arrived 25 days Later!

I ordered a pair of trousers on the 28th July for my daughter’s birthday. Despite receiving a “dispatched on transit”
notification, I later received an email saying the goods were out of stock and a replacement on way. It’s the 23rd August, and item still not received! Customer Services very unhelpful. Do not buy from this retailer!

23 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

One of the worse online shops to buy…

One of the worse online shops to buy from they are absolutely fake , I ordered suit which has never arrived someone from their customer services call Amelia has emailed me one to confirm that she doesn't know why my order never arrived and since then she have never responded to my email, avoid this platform it's scam

17 juli 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor service

Ordered a waistcoat which took 4 weeks to arrive after stating 2 weeks delivery.

Item arrived directly from China and was really poor quality, like a tinsel plastic material when described as poly. Also the colour was different to the website listing.

Requested refund and was told id have to pay for shipping to China, but under UK consumer law faulty or items not as described are entitled to free shipping full refunds.

Nola have offered numerous store credit increments up to the full value but refuse to process a refund to original payment method.

Now having to process a chargeback through my bank.

17 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Beautiful dress and so comfortable

Beautiful dress and so comfortable.
The team at Nola were so helpful when we were buying my beautiful Leila bridesmaid dress in sage green. I loved the fit, material and it was so comfortable to wear on the day. Thank you Abi and Sophia, we really appreciated all your help. Liv x

5 augustus 2024
Review zonder uitnodiging
Logo Nola London

Antwoord van Nola London

Thank you for your lovely review Liv. The Lelia dress is such a beautiful option. Sophia & Abi xx

Beoordeeld met 5 van de 5 sterren

Amazing experience with my bridesmaids…

Amazing experience with my bridesmaids at Ashridge house, such a stunning venue for them to try on dresses.
Abi & Sophie were so professional & walked us through the whole appointment as I had 5 bridesmaids with all different shapes and sizes to accommodate.
We went for the Gigi dresses in forest green as the style really suited everyone. Thank you so much guys, looking forwards to the big day & seeing the dresses again.

12 januari 2025
Review zonder uitnodiging
Logo Nola London

Antwoord van Nola London

Thank you for your review. We love the fact that we made all of your girls feel special. It’s why we do what we do. We can’t wait to see the pictures from your big day 💚xx

Beoordeeld met 5 van de 5 sterren

Love love love Nola dresses

What a gorgeous setting at Ashridge House to pick out our bridesmaid dresses. Abi and Sophia looked after our every need. All Nola dresses are incredible and such beautiful colours. The whole experience made it so easy for us to choose such stunning dresses. Thank you so much, can’t wait to wear our dresses :)

12 januari 2025
Review zonder uitnodiging
Logo Nola London

Antwoord van Nola London

Thank you for your lovely review Frances. It was such a pleasure to host you girls. You all looked stunning 💚

Beoordeeld met 1 van de 5 sterren

Do not order from here!

Do not order from here, it is a scam! I ordered the exact same items sold on this site from Novela-London as according to the size guide. The items arrived after 2 weeks from China, were poor quality & did not fit. It took me a week to get a return address due to multiple offers of partial returns/alternative items. I then had to spend £14 posting it all back to china. The items were received a week ago & I still have not had a refund!

13 augustus 2024
Review zonder uitnodiging
Logo Nola London

Antwoord van Nola London

Hi Deborah, we are sorry you have had a bad experience with Novela-London. You review is not for our brand Nola London and we would really appreciate it if you could remove it. Thank you for your time. We hope you managed to get your issue sorted.

Beoordeeld met 5 van de 5 sterren

Amazing, breathtaking

I was looking at the nola grey website for months deciding whether I should spend that kind of money on a bridal dressing gown.....I though they were a bit over priced. So I ordered some cheaper ones from various websites, that ended up being awful! I then decided to take the plunge an order my bridal dressing gown from NOLA GREY........thank god I did!!! Money well spent, exceptional quality, looks absolutely beautiful!!!! I feel amazing in it!!! I would highly recommend, don't think twice about it! It's your special once in a life time day! You will not be disappointed!!

23 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Lily Slip Dress

Very pleased with responsiveness to emails, order was delivered reasonably quickly. Quality of dress is lovely and packaging was beautiful.

15 mei 2024
Beoordeeld met 5 van de 5 sterren

Nola provides the perfect personalised bridal party experience!

Abi and Sophia at Nola were the dream team to help me choose my gorgeous bridesmaids outfits.

We absolutely loved visiting the studio for the day and trying on a range of styles! However, the thing the girls and I loved the most were the unique and stylish dresses. I really wanted something different from the 'classic' bridesmaid style and we definitely got that at Nola!

The girls looked absolutely stunning and received sooo many compliments on the colour, quality and style of the two-piece. I cannot wait to borrow it myself to wear!

Absolutely gorgeous and they have created a high quality, personal brand.

Thanks so much! X

1 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Sunshine in a dress

Sunshine in a dress! I ordered Rae in mimosa yellow and it is the most beautiful dress for a wedding! The fabric is gorgeous and it fitted beautifully. I would happily have a Nola dress for every occasion. Thanks Abi and Sophia for a wonderful experience 💛

10 september 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A huge thank you.

I found Nola whilst looking for a dress for a New Year’s Eve event. I wanted a dress that would become a wardrobe staple that I could wear again and again. I had been on a mission to buy less but buy better and the environmental credentials of Nola really chimed with me.
The whole experience of meeting Abi and Sophia was lovely. I went with a friend and we were made to feel special from the start. With a glass of fizz in hand we were encouraged to take our time and try as many of the colours and styles as we wished. Abi and Sophia were on hand to give honest opinions on the most flattering styles and colours for us. There was never any pressure whatsoever which made the experience so relaxing. It was hard to narrow it down as there were so many beautiful options to choose from. I chose the Lily slip dress and I teamed it with the Romy Top both in Deep Forest Green.
From ordering to delivery, the customer service was fantastic. Abi and Sophia made the whole experience a complete joy. Nola kept me informed of progress right up to the day of delivery so there was never any concerns about my dress arriving on time.
I wore the dress and top for New Years Eve and it felt very special and luxurious. I can’t remember being so completely happy with a purchase. It was definitely the right choice.

7 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Just wow!

Just wow! I came across Nola Grey on Instagram shortly before I got married and absolutely fell in love with their collection! After seeing their veil 'HOLLIE' I knew that it was made for me. Nola Grey's communication was amazing and were happy to customise the veil for me. I can't thank everyone at Nola Grey enough for making me feel so incredibly special, not only on my wedding day but before and after! I cannot recommend this wonderful business enough, you are all so lovely and talented, thank you x

13 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Nola - The most gorgeous accompaniment

Nola is the most gorgeous small business specializing in high end, high quality, sustainable Bridesmaid Dresses. Both Abi and Sophia are amazingly supportive, kind and patient.

The entire experience felt very special to my girl squad who could enjoy trying on a range of beautiful dresses, in a beautiful setting and with a glass of fizz. It was really important for them to have 'that moment' which seldom comes from online or off the shelf purchasing.

All of the dresses are beautifully lined which makes them incredibly flattering. A couple of our girls needed some minor adjustments made to the design and Abi and Sophia worked incredibly hard to make that happen!

We all LOVE Nola and I would encourage any bride to reach out. They really are so much more than just a dress, the experience and the quality of the product is very very special.

10 juli 2023
Logo Nola London

Antwoord van Nola London

Thank you for your lovely review. We loved spending time with you and your lovely friends and hearing all of your AMAZING wedding ideas :). We hope you all had the most fabulous day. Sophia & Abi xx

Beoordeeld met 5 van de 5 sterren

Beautiful Dresses, Great Customer Service

Nola London, were very helpful when I was trying to find a bridesmaids dress for my friends wedding. Their dresses were beautiful and handmade, also their customer service was efficient and helpful. Dress delivered on time and is my favourite out of the 8 times I've been a bridesmaid :P

5 mei 2023
Review zonder uitnodiging
Logo Nola London

Antwoord van Nola London

Thank you so much for taking the time to write this lovely review. We are so happy that you enjoyed your Nola experience :) x

Beoordeeld met 5 van de 5 sterren

Beautiful dresses

Beautiful dresses, fantastic helpful staff (I dealt with Abi)

9 mei 2023
Logo Nola London

Antwoord van Nola London

Thank you for your lovely review Claire. We are here to help and are so pleased you love your dress xx

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