Product was tagged large but sized a…
Product was tagged large but sized a small/medium. Getting the run around providing me a return label. Will update based on rest of transaction process
On Thu, Nov 12, 2026 at 6:,
Thank you for sharing your decision with us. We understand that you'd prefer a refund rather than a replacement, especially given your concerns about the sizing.
To save you the time and cost of returning the jacket internationally, we'd like to offer you a 15% partial refund to your original payment method or 50% of your order value as store credit. You can keep the jacket with either option, so there's no need to arrange return shipping.
Should you wish to proceed with a full refund instead, the jacket will need to be returned to us at your own shipping expense. Please keep in mind that international returns may involve high shipping costs, customs processing time, and the risk of damage or loss during transit. Once the returned item reaches us, we can issue a refund for the product, minus its original shipping cost.
We respect whichever option you choose, Frank. Just let us know how you'd like to proceed, and we'll help you with the next steps.
Warm regards,
Nora & Rose Maine Customer Support Team
On Thu, Nov 12, 2026 wrote:
I do not want the item and want a refund. As your sizes a so far out of alignment with the norm I'm not confident we'll get the size correct on any other item either. Please send the return information.
On Wed, Nov 11, 2026 at 1:10 AM Nora & Rose Maine
Thank you for sending the photo and taking the time to share your concerns. We understand your frustration, especially when the jacket size did not match your expectations. We appreciate you bringing this to our attention.
We'd genuinely love the opportunity to make things right and offer you a one-time free replacement. You have the flexibility to choose either the same jacket in your preferred size or any other item of equal value from our website.
The only amount you'd need to cover is $23.31 for shipping, and there's no need to return the original jacket. You can simply keep it!
We understand that this may not have been the experience you expected, Frank, but we sincerely hope you'll consider giving us another opportunity to provide you with something you'll be happy with. We'd be glad to help you find a better-fitting replacement and make the process as simple as possible.
Please let us know if you'd be open to this offer. We'd truly appreciate the chance to make things right.
Warm regards,
Nora & Rose Maine Customer Support Team
On Tue, Nov 10, 2026 at 12:22 PM wrote:
Attached is a picture of the jacket as requested. It is tagged a large but barely fits my wife who wears a medium. Please send the return information as I'm not interested in the jacket or doing business with an organization that is going to make me jump through hoops to return an mis-sized product.
On Thu, Nov 5, 2026 at 1:42 AM Thank you for reaching out. We understand that the jacket is too small and we'd be happy to look into this for you.
Could you kindly send us a clear photo of the jacket you received? This will help our team review your concern and determine the best way to assist you.
Once we receive the photo, we'll guide you through the next steps.
Thank you for your cooperation, Frank. We look forward to helping you!
Warm regards,
Nora & Rose Maine Customer Support Team
On Thu, Nov 5, 2026 at 7:55 AM wrote:
I need to return this order. Far too small. How do I return it?
