Northridge Finance Reviews 

Just called Northridge Finance in Belfast and spoke to Gary about my car finance.
What a superb person Gary was, he was most helpful and explained the contract and my liability etc with great professionalism.
Well done Gary 10/10

While taking out finance with Northridge was straightforward, their customer service when it comes to resolving issues is appalling.

I had to return a car I financed through them, and they assured me I’d be refunded once the dealer repurchased the car. However, I received no help dealing with the dealer and had to handle everything myself. Once Northridge started communicating with the dealer, I was completely excluded from the process.

What’s worse is that it has been months (since November), and I still haven’t received my refund. I’ve spent the past two weeks calling every single day, and each time I’m told that the complaints team will call me back. Two weeks later, I’m still waiting for a response.

This level of customer service is unacceptable. Northridge is great at taking your money but offers no support when issues arise. I wouldn’t recommend them based on my experience.

After a negative review I had left previously, it is only fair that I now update on the way that Northridge have helped me with my previous poor experience. The MD, Spencer, has been absolutely amazing in finding an appropriate resolution to my problem with my previous vehicle. I cannot thank Spencer and his team enough for what they have done to help me. Thank you!!

Gary was so helpful, knowledgable and handled my query quickly and efficiently. Thank you!

Garry was friendly professional and went above beyond lovely patient and listened and said hed send out my settlement. Hard to get some one who listens and great he was irish 😉 and not someone in India keep doing what your doing garry 100% fab

The gentleman who spoke was straight away on the case, helpful and friendly, this kind of attitude shows respect for his customers.

Phoned up for settlement figure. Immediate response(after security checks). Got email of confirmation as requested after conversation.

I called Northridge with a query about the terms of my finance agreement and the options at the end of the term period. I spoke with a guy called Gary, who was patient and took the time to make sure I had understood the possible outcomes. He was obviously very knowledgable about his role and able to provide a lot of information in a quick and friendly manner

Gary has gone above and beyond on his customer service and satisfied myself as the consumer. No complaints at all.

Great service very helpful

Would totally use Northridge Finance from start to finish nothing but polite, kind, helpful service. 100% all round great service. Thank you

Gary was really helpful and welcoming. He assisted me with my issue swiftly and was very reassuring.

The man Gary I spoke with was so helpful I had myself totally worked up and he was able to guide me through the questions I needed.

The customer service individual Gary. Informative. Quick Friendly

Reason I had to speak with him was failure to login despite having correct info. Used cell phone to get info but needed written confirmation.. Hence Gary

Gary was extremely helpful in getting me to understand my financial options and explained how my finance works to me.

Great knowledge and insight. Happy with service

Very helpful and made my enquiry straight forward

Lovely friendly and explained everything well

Helpful gentleman