I very highly recommend Northstar Removals. From Denis's initial contact and site visit through to the removal itself, the whole moving experience was made less painful, by the fantastic Northstar te... Toon meer
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We recently completed a large local move in Hatch End with Northstar Removals and couldn’t be more impressed with the service from start to finish. The team carried out a full professional pa... Toon meer
Northstar did a great job. They went above and beyond, with no complaints despite some bits that happened on the day which were outside of their control. We'd absolutely use them again. Overall, a ver... Toon meer
Bedrijf heeft geantwoord
Honest: last minute early finish at 14.00 hours without any room for negotiation meaning everything was very rushed the next day and not completed by 2.00 pm normal completion time when they rushed... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Northstar Removals – London’s Premier Removals & Storage Specialists At Northstar Removals, we provide discreet, professional moving and storage services for discerning homeowners, executives, and businesses across in most of London’s most prestigious neighbourhoods — including Pinner, Northwood, Stanmore, Harrow on the Hill, Hampstead, St John’s Wood, Primrose Hill, Highgate, Belsize Park, Maida Vale, Mill Hill, Swiss Cottage, Kensington, Mayfair, Chelea, Knightsbridge, Ealing, Moor Park, Loudwater, Chorleywood With over 20 years of industry-leading experience, we specialise in premium domestic relocations, white-glove removals, and bespoke storage solutions tailored for high-value properties and complex moves. From penthouse apartments to heritage estates, our fully trained team is trusted by professionals, families, and including high-net-worth individuals who expect care, punctuality, and precision. Our reputation for excellence is built on: • Award-winning customer service and decades of satisfied clients • Expertise in handling fine art, antiques, luxury furniture, and pianos • Fully insured, detailed planning and discreet execution of every move • Secure storage solutions and including climate-controlled storage for high value items • Customised packing and protective wrapping for high-value belongings • International relocations with customs guidance and full export packing As verified Elite members of the National Guild of Removers & Storers, Northstar is committed to delivering a seamless, stress-free experience. Whether you're relocating within London or abroad, you can trust us to protect your assets and your time. If you value professionalism, attention to detail, and white-glove care - choose Northstar Removals of London, for a move that reflects your standards.
Contactgegevens
Unit 1, Leeway House, Leeway Close, Hatch End, HA5 4SE, London, Verenigd Koninkrijk
- +44 (0)20 8868 9414
- info@northstar-removals.com
- northstar-removals.com
4,7
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56 reviews
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Excellent service - 10/10
We recently completed a large local move in Hatch End with Northstar Removals and couldn’t be more impressed with the service from start to finish.
The team carried out a full professional packing service the day before, and everything was extremely well organised. All items were packed carefully and clearly labelled, which made the move itself very smooth and easy to manage.
On the day of the move, there were builders still on site which could have caused delays, but the team handled this brilliantly. They worked around the situation efficiently, kept us informed throughout, and nothing felt rushed at any point.
Most importantly, everything was completed fully and properly without us needing to step in at all. The team made sure every item was where it needed to be, and nothing was left unfinished.
Communication was excellent throughout the entire process, and the team were punctual, polite, and very professional. It genuinely felt like everything was under control from beginning to end.
We’re very happy to say there were no issues afterward, and the whole move was handled to a very high standard.
We would highly recommend Northstar Removals to anyone looking for a reliable, efficient, and stress-free moving service
7 april 2026
Review zonder uitnodiging
Northstar Removals: very highly recommended
I very highly recommend Northstar Removals. From Denis's initial contact and site visit through to the removal itself, the whole moving experience was made less painful, by the fantastic Northstar team. John and the crew were punctual, polite and professional. They packed quickly and thoroughly and it was no trouble to ask them to rearrange items as they unpacked. Brilliant all-round.
23 april 2026
Review zonder uitnodiging
Moving house
Very polite, professional and efficient. Made things much easier at a time when stress is at its peak.
16 februari 2026
Review zonder uitnodiging
Antwoord van Northstar Removals
Thank you for your fantastic review and for trusting Northstar Removals & Storage with your move.
We’re delighted to hear our team delivered a professional and efficient service on the day. Our goal is always to provide a high-quality removals experience across London, with attention to detail at every stage.
From initial planning through to aftercare, we make sure everything runs smoothly and any queries are resolved quickly and thoroughly.
Thank you again for your recommendation and best wishes in your new home.
Kind regards,
Northstar Removals & Storage
Great service and very flexible…
Great service and very flexible approach. I would recommend your service to friends
23 februari 2026
Review zonder uitnodiging
Antwoord van Northstar Removals
Dear Michael,
Thank you for your great feedback — it really means a lot to the team.
We’re pleased to hear everything ran smoothly and that the move felt easy and well organised from your side. That’s exactly what we aim to deliver with every home move in London.
We always follow through to ensure everything is completed to our usual high standard, so it’s great to know your experience reflected that.
It was a pleasure assisting you, and we’d be more than happy to help again in the future.
Wishing you all the best in your new home.
Kind regards,
Northstar Removals & Storage
“Absolutely amazing service
“Absolutely amazing service. We are very happy with Mason and team. Alex was brilliant both days. The team have gone over & beyond. Thank you so much, we appreciate it. Brilliant team. Keep up the good work guys your 5*amazing.”
12 maart 2026
Review zonder uitnodiging
Antwoord van Northstar Removals
Dear Nics,
Thank you so much for your fantastic review and for choosing Northstar Removals & Storage for your move.
We’re delighted to hear that Mason, Alex and the team delivered such a positive experience and went above and beyond across both days. Providing a reliable and professional removals service in London is exactly what we aim for.
We always follow through to ensure everything is completed to our usual high standard, so it’s great to know this was reflected in your move.
Thank you again for your kind words and recommendation — it means a great deal to the whole team.
Kind regards,
Northstar Removals & Storage
End-to-end a really great service
End-to-end a really great service. Really efficient interaction with the booking team, quick & effective home survey to plan the move. Fantastic service from Darryl, David & Rodney on the day. Really efficient & careful. Many thanks
3 april 2026
Review zonder uitnodiging
Antwoord van Northstar Removals
Dear Ben,
Thank you for your great feedback and for choosing Northstar Removals & Storage.
We’re delighted to hear the whole process ran smoothly from the initial survey through to move day, and that Darryl, David and Rodney delivered such an efficient and careful service. Providing a reliable, end-to-end removals service in London is exactly what we aim for.
We always follow through to ensure everything is completed to our usual high standard, so it’s great to know your experience reflected this throughout.
Many thanks again for your kind words — we wish you all the best in your new home.
Kind regards,
✨The Northstar Removals & Storage Team ✨
The only reason this is not a 1-star…
The only reason this is not a 1-star review is because the removals crew themselves were decent.
This was a safeguarding move, so discretion and professionalism were essential. Instead, the Northstar owner disclosed my move to the person I was leaving, which created a highly distressing situation for me. Rather than taking accountability or showing common sense, he then sent multiple follow-up emails justifying his actions and escalating matters further.
I was also significantly overcharged. By that point, after months of poor handling and concerns that further confidential information could be mishandled if I raised a complaint, I decided to walk away rather than have any further dealings with the company.
The move was completed, but the handling, communication and judgement were very poor. The crew also took a lunch break midway through the move rather than after it, which felt odd given the circumstances.
I would not use Northstar again. It is simply a relief that the saga is over.
—///
Update 1 - their DARVO reply rather proves my point about a lack of confidentiality disclosing my name, company etc in a public platform like this as well as breaching GDPR. Plus their flagging my review for defamation and their email to pressure me to change my review using legal language. I have amended the review to one star as a result.
Update 2 - Image management is their priority, not the consequences to the customer of their actions or the customer experience. In their reply, they refer to 'readers' as opposed to me, their customer, which shows what's important to them.
They are incorrect about seeking 'permission' from the person doing me harm to get my contents out of storage which was in an account named under my name only, with all crates only with my name on them. There were undertones of misogyny in this case. I had specifically told them not to contact that person and to let me do the communications to the person, but Northstar jumped the gun and informed that person first that I was leaving, which resulted in me being abused by that person. I told the Northstar owner the consequences of his actions straight away, but he continued to create and send his tone deaf antagonising emails to all and sundry broadcasting far and wide as much personal information as possible. They only needed to contact the company whose name they have disclosed in their reply as a curtesy that I was moving. That company was pretty unbothered about it but alarmed at the abuse I was getting. This case would've been more sensitively and diplomatically handled I suspect by one of their female employees and not the 'bull in the china shop' approach that was taken by the Northstar owner taking over the situation. They might have then got a better review. It's certainly a learning point for them.
19 maart 2026
Review zonder uitnodiging
Antwoord van Northstar Removals
Dear TD,
Thank you for your feedback.
We are pleased to hear your positive comments about our removals team and will certainly pass these on. Our crews take great pride in delivering a professional, courteous and efficient removals service, particularly where a move involves sensitive or complex circumstances.
We recognise that this was not a straightforward move. For clarity to readers, this case involved a storage and removals arrangement under a third-party contract with Notting Hill Genesis, where goods in storage related to more than one individual. In such situations, it is standard practice across the UK removals and storage industry to obtain clear written authority before releasing any items. This ensures that goods are handled correctly and protects all parties where there may be shared or disputed ownership.
We would also like to reassure readers that no sensitive personal information, including your new address or location details, was disclosed at any stage. Our initial public response included only a first name, which has since been removed as a precaution.
In relation to pricing, all services were carried out strictly in line with the agreed quotation. A reduced rate was applied as a gesture of goodwill, and the account was finalised with no outstanding balance. In addition, we absorbed additional operational time beyond what was charged in order to complete the move to a high standard. You were not charged any extra costs beyond what had been agreed.
Regarding the team taking a lunch break during the move, this is standard working practice and in line with UK Working Time Regulations. Importantly, this did not result in any additional cost to you and ensured that the team could continue the move safely and efficiently.
Despite the challenges involved, the move itself was completed successfully, and we are pleased that our team were able to support you on the day.
Whilst we regret that your overall experience did not meet your expectations, we remain confident that the service was delivered professionally, fairly, and in accordance with both our contractual obligations and recognised industry standards for removals and storage services.
Kind regards,
Northstar Removals
Great service, no complaints
Northstar did a great job. They went above and beyond, with no complaints despite some bits that happened on the day which were outside of their control. We'd absolutely use them again. Overall, a very smooth process from video survey, to delivery of packing materials the week before, to packing and shipping.
24 maart 2026
Review zonder uitnodiging
Antwoord van Northstar Removals
Dear Emma,
Thank you very much for your lovely review and for choosing Northstar Removals & Storage for your move to Hampstead.
We’re delighted to hear everything ran smoothly from the initial video survey through to packing and delivery, and that the team were able to support you even when a few things outside our control arose on the day. Providing a reliable and stress-free removals service in Hampstead and across London is exactly what we aim for.
We truly appreciate your kind words and recommendation. Wishing you every happiness in your new home in Hampstead, and we’d be delighted to help again in the future.
Kind regards,
Northstar Removals & Storage
Moving from NW London to Hertfordshire
John and the team (inc. Alex & Victor) were outstanding. So friendly, thorough and efficient – got the job done painlessly and easily. There was a lot to move and they did it brilliantly – highly recommended and we’d use Northstar again without hesitation.
10 maart 2026
Review zonder uitnodiging
Antwoord van Northstar Removals
Dear Dan
Thank you very much for your fantastic review and for choosing Northstar Removals & Storage for your move from North West London to Hertfordshire.
We’re delighted to hear that John, Alex, Victor and the team made the whole process smooth and stress-free, especially with a larger move. Providing a friendly, efficient, and reliable removals service from London is exactly what we aim for.
Your recommendation means a great deal to us, and we’re so pleased we could deliver a seamless move for you. Wishing you all the very best in your new home in Hertfordshire.
Kind regards,
Northstar Removals & Storage
“Excellent team"
“Excellent team! Bravo. Everything went smooth. All the guys are so nice, very efficient. Good value for money.I recommend strongly.”
5 maart 2026
Review zonder uitnodiging
Antwoord van Northstar Removals
Chère Sophie,
Merci beaucoup pour votre excellent commentaire et pour avoir choisi Northstar Removals & Storage.
Nous sommes ravis d’apprendre que tout s’est déroulé parfaitement et que notre équipe a su être efficace, agréable et à la hauteur de vos attentes. Votre recommandation et vos compliments sur le rapport qualité-prix nous touchent beaucoup.
Nous vous souhaitons beaucoup de bonheur dans votre nouveau logement et restons à votre disposition pour tout futur déménagement.
Cordialement,
Northstar Removals & Storage
GREAT COMPANY, GREAT STAFF!
We have used the Northstar twice in recent months for two moves. With both of these, the team comprising of Denis, Paulina Antonia and the removals guys were all very polite, friendly, helpful and patient at all times. I'm delighted to give them five stars for their wonderful service and have no hesitation in recommending this company and all of its staff.
9 februari 2026
Review zonder uitnodiging
Antwoord van Northstar Removals
Dear Dr B
Thank you so much for your fantastic review and for choosing Northstar Removals & Storage for both of your recent moves.
We’re delighted to hear that Denis, Paulina, Antonia and our professional removal team provided such a friendly, patient, and professional service throughout. Delivering reliable and stress-free removals across in Harrow, Watford & London is exactly what we aim for, so it’s wonderful to know we met your expectations on both occasions.
Your recommendation means a great deal to us. Wishing you all the very best in your new home, and we’d be delighted to assist again in the future.
Kind regards,
from both the Office & Operational Team at Northstar Removals & Storage in Harrow
Top service from Denis and the boys
This is the third time I have used the Northstar for my move. The removal men are always superb as usual. I would highly recommend Northstar. Probably the best removal company in North West London
15 februari 2026
Review zonder uitnodiging
Antwoord van Northstar Removals
Dear Francis,
Thank you for your continued support and for choosing Northstar Removals & Storage again for your move. It means a great deal to us that you’ve trusted our team three times now.
We’re delighted to hear the move in Wembley went smoothly and that the removal crew delivered the same superb service. Your recommendation as one of the best removal companies in North West London really means a lot.
Wishing you all the very best in your new home, and we look forward to helping you again whenever you need us.
Kind regards,
Northstar Removals & Storage
An absolute dream from start to finish
An absolute dream from start to finish. Quick, friendly, helpful and a pleasure to have during our house move. Would highly recommend the whole company. All dealings with all staff have been easy and enjoyable. Mason, Victor and Kris did a wonderful job today!
2 maart 2026
Review zonder uitnodiging
Antwoord van Northstar Removals
Dear Nikki,
Thank you so much for your lovely review and for choosing Northstar Removals & Storage for your house move in Watford. We’re delighted to hear everything went so smoothly and that Mason, Victor and Kris took great care of you on the day.
Your recommendation means a great deal to the whole team. Wishing you every happiness in your new home!
Kind regards,
Denis
Northstar Removals & Storage
Amazing, Professional service
Hands down the best service we have received from any service company we have used, the guys were polite, friendly, professional neat and most of all extremely helpful with all requests. We are not as prepared as possible, but the guys helped pack away a lot of items without complaints. Overall, the guys took what is a very stressful time and made it stress free. We can’t give enough praise for the service received. *In terms of admin team, they were on top of every request, call etc. and followed up frequently, always in a friendly manner. Highly recommend Northstar!!!
28 november 2025
Review zonder uitnodiging
Antwoord van Northstar Removals
Dear Sean,
Thank you very much for your fantastic review and for choosing Northstar Removals & Storage for your move.
We’re delighted to hear that both our moving team and office staff helped make what can be a stressful experience feel much easier. Providing a professional and supportive removals service in London is exactly what we aim for, so it’s wonderful to know the team were able to help with packing and accommodate your requests on the day.
Your kind words about the crew and our admin team mean a great deal to us, and we truly appreciate your recommendation.
Wishing you every happiness in your new home, and thank you again for trusting Northstar Removals & Storage.
Kind regards,
Paulina
Northstar Removals & Storage
10 out of 5 stars
We used Northstar for a North London move and would highly recommend Dennis and his company.
From the moment I sent an enquiry, Darryl booked in a visit straight away and Denis came and took stock of everything, providing an accurate quotation which gave me comfort that he understood the amount of items to be moved and would not be charging extra later. We went for the full packing service (with materials provided) and I'm so glad that we did because it meant we had to do very little in advance and could leave everything in their trusted hands.
Mason and team did such an amazing job. Mason came a day in advance to do the packing and tackled our entire house so efficiently, with some help from Darryl. The next day, the team moved all the boxes - so carefully and always with a smile and good cheer. They patiently placed everything in the correct rooms - always friendly and accommodating and willing to take direction.
Best decision to use them. And appreciate the prompt after-care to collect the boxes as well.
Thank you, Denis and team and massive thank you to Mason, Kris, Ramsey and Seweryn.
PS. a tiny handful of items were left in the house so it is worth just doing a final check yourself but the team packed those when directed.
3 februari 2026
Review zonder uitnodiging
Antwoord van Northstar Removals
Dear Pooja,
Thank you so much for your thoughtful review and for choosing Northstar Removals & Storage for your move.
We’re delighted to hear that the survey, quotation process, and full packing service gave you confidence from the start. Our aim is always to make moving in London as smooth and stress-free as possible, so it’s wonderful to know that Mason and the team looked after everything so efficiently and with such a positive attitude.
Your kind words about Mason, Kris, Ramsey and Seweryn will mean a great deal to them. We’re also pleased the packing service and box collection afterwards helped make the whole experience easier.
Thank you again for your recommendation and trust in us as your preferred moving company. We wish you every happiness in your new home.
Kind regards,
Northstar Removals & Storage
The move went far better than I…
The move went far better than I expected. The movers were really great guys. Young and strong with plenty of common sense.
We paid a bit extra for them to pack the breakables which I thoroughly recommend. They packed them up the day before which made the whole experience much less stressful. I wouldn’t hesitate to pass on Northstars details to friends. In fact I have done so already.
14 januari 2026
Review zonder uitnodiging
Antwoord van Northstar Removals
Thank you for your wonderful review and for recommending Northstar Removals & Storage. We’re delighted to hear that your move went even better than expected and that our team helped make the experience smooth and stress-free.
We’re especially pleased that our packing service for fragile items made the day easier for you. Preparing breakables in advance is something many of our London removals customers find very helpful when planning their move.
Your recommendation to friends really means a great deal to us, and we truly appreciate you choosing Northstar Removals & Storage for your move.
We wish you every happiness in your new home and would be delighted to help again in the future.
Kind regards,
Northstar Removals & Storage of London
Highly recommended
Unbelievable service, polite & professional – could not recommend more – would not hesitate to recommend. The team were punctual & clean as they worked.
14 januari 2026
Review zonder uitnodiging
Antwoord van Northstar Removals
Thank you so much, Raminder, for your kind words and for choosing Northstar Removals & Storage.
We’re really pleased to hear you were happy with our polite, professional, and punctual team. Providing reliable, high-quality removals and storage services across London, UK is always our top priority, and it’s great to know we delivered a positive experience.
Your recommendation means a lot to us. If you ever need a trusted removal and storage company in London, we’d be more than happy to help again.
I thought the experience was pleasant…
I thought the experience was pleasant and efficient from start to finish. Pre move doing a video call to show the amount of stuff to be moved was easy and turned out to be plenty. On the two days of moving the removers Mike and Victor (phonetic alphabet names!) were fantastic. Jovial, careful and very quick with minimal mess and fuss. Would highly recommend.
16 december 2025
Review zonder uitnodiging
Antwoord van Northstar Removals
Thank you so much for your wonderful feedback and for choosing Northstar Removals & Storage.
We’re delighted to hear you had a pleasant and efficient experience from start to finish, and that the video survey process made everything straightforward. It’s great to know that Mike and Victor took such good care of your belongings and delivered a fast, careful, and friendly service.
Providing reliable and professional removals and storage services in London, UK is always our priority, and your recommendation truly means a lot to us. If you ever need a trusted removal company in London, we’d be more than happy to help again.
“A wonderful team "
“A wonderful team who worked tirelessly in difficult icy conditions to make sure our packing and moving as painless as possible.”
7 januari 2026
Review zonder uitnodiging
Antwoord van Northstar Removals
Dear Brian & family Thank you so much for your kind words and for choosing Northstar Removals & Storage.
We’re really pleased to hear our team were able to make your packing and moving as smooth and painless as possible, even in challenging icy conditions. Providing dependable and professional removals and storage services in London, UK is always our priority, and it’s great to know our hardworking team delivered for you.
Your feedback and recommendation mean a great deal to us. If you ever need a trusted removal company in London, we’d be more than happy to help
Excellent service from initial quote to…
Excellent service from initial quote to completion of move.Dennis and his team were always punctual and very helpful, Nothing was too much trouble.would highly recommend Northstar and would have no hesitation to use them in the future. Once again thank you very much guys.
23 september 2025
Review zonder uitnodiging
Antwoord van Northstar Removals
Thank you so much for your fantastic feedback and for choosing Northstar Removals & Storage.
We’re delighted to hear you received excellent service from the initial quote right through to the completion of your move. It’s great to know that the team were punctual, helpful, and always happy to assist.
Providing reliable and professional removals and storage services in London, UK is what we strive for, so your recommendation truly means a lot to us.
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