Absolutely brilliant service from start to finish. Abbey Nichols was amazing throughout and made the whole process feel easy and stress free. Communication was spot on, everything was explained clear... Toon meer
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Lees wat reviewers zeggen
Having recently dealt with Norwich Trust and in particular, Ryan Beeson, I was impressed about how easy and efficient this loan was to organise through this company. From the start, all emails were re... Toon meer
All I can say is what a great service From start to finish, from the application to receiving funds took less than 24 hours. The call handler i spoke with was lovely and was able to ensure affordabil... Toon meer
I applied for a loan to consolidate my credit card debt into one lower monthly payment, which can be quite a daunting process, but the team at Norwich Trust were so understanding and friendly. Huge sh... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Norwich Trust Limited ("Norwich Trust’’) is a direct lender providing unsecured loans to homeowners. We differentiate ourselves from the majority of other lenders by lending solely to homeowners (in England, Scotland and Wales), allowing us to offer competitive rates for our loans. Our loans are suitable for those who have little equity or who don’t want to risk their home with a secured loan. If you are a customer of ours feel free to let us know what you think of our service.
Contactgegevens
Floor 1, Norfolk Tower, 48-52 Surrey Street , NR1 3PA, Norwich, Verenigd Koninkrijk
- 01603 801910
- welcome@norwichtrust.co.uk
- norwichtrust.co.uk
4,8
Uitstekend
266 reviews
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Easy to talk to and very friendly
Easy to talk to and very friendly.
Would recommend to others.
Karolis was very helpful and made everything smooth.
5 januari 2026
Review zonder uitnodiging
Professionalism and prompt responses to…
Professionalism and prompt responses to any queries I had.
31 december 2025
Review zonder uitnodiging
Very poor customer service
Very poor customer service. My words were misinterpreted and my loan was,terminated within one hour. When I phoned back the staff were very rude.
24 december 2025
Review zonder uitnodiging
Antwoord van Norwich Trust Limited
Dear Mr Hamblin,
We’re sorry to hear that you were disappointed with your experience and appreciate you taking the time to leave feedback.
We aim to treat every customer fairly and respectfully. In some cases, we’re unable to proceed with an application if there are concerns that mean we cannot continue safely or responsibly. When this happens, our team may also decide to cancel the application in line with our policies and regulatory obligations.
We understand this can be frustrating, and we regret if the outcome or communication felt unsatisfactory. Please be assured that these decisions are never taken lightly and are made to protect both our customers and our business.
We note your comments and will use feedback such as this to continue reviewing our processes and service delivery.
Thank you for sharing your feedback.
Norwich Trust
Abbey was really helpful
Abbey was really helpful. Made the minimum of fuss. Explained everything and made the whole process quick and efficient
23 december 2025
Review zonder uitnodiging
Monica helped make the process stress…
Monica helped make the process stress free , Thank you
18 december 2025
Review zonder uitnodiging
You were absolutely fantastic
You were absolutely fantastic. The customer service person I spoke to was really present friendly and a very helpful.korolis
18 december 2025
Review zonder uitnodiging
Easy process
Easy process. Amy was very helpful and patient. Company met my needs.
17 december 2025
Review zonder uitnodiging
staff were helpful and explained…
staff were helpful and explained throughout
5 december 2025
Review zonder uitnodiging
Great Customer Experience
The Customer Service was outstanding everyone I dealt with were knowledgeable and curteous.
1 december 2025
Review zonder uitnodiging
Very good easy and perlite people to…
Very good easy abd perlite people to work with will definitely be useing again in the future if I need to
26 november 2025
Review zonder uitnodiging
Ryan was great and made the process…
Ryan was great and made the process really easy and was great through the whole thing.
25 november 2025
Review zonder uitnodiging
Very good customer service and…
Very good customer service and communication
24 november 2025
Review zonder uitnodiging
Fantastic
Fantastic, went through all the information relevant to me personally, straight forward application and give me my answer within 24hrs, person I dealt with was very clear and straightforward, process was professional, smooth and simple.
20 november 2025
Review zonder uitnodiging
Excellent Experience
A refreshingly personal and professional approach to understanding someone's financial needs resulting in an appropriate product delivered in a timely manner.
Monika could not have been more helpful, taking personal ownership of my case and keeping my updated regularly throughout the application.
5 november 2025
Review zonder uitnodiging
Efficient
Very friendly. Excellent explanations throughout the process. Time to consider answers.
17 november 2025
Review zonder uitnodiging
Monika was very thorough and helpful!
4 november 2025
Review zonder uitnodiging
Amazing customer service and made me…
Amazing customer service and made me feel at ease talking about my finances
3 november 2025
Review zonder uitnodiging
The customer service was great
The customer service was great. They gave me several options to explore and process from requesting funds to receiving them was very quick. I would definitely use them again
27 oktober 2025
Review zonder uitnodiging
Great & Quick service
Very quick, open and transparent process. Completing online docs was very straightforward and great follow up from an actual person who took the time to listen for any questions and was very clear on explaining the process in great detail
22 oktober 2025
Review zonder uitnodiging
Excellent made it very easy and great…
Excellent made it very easy and great communication
17 oktober 2025
Review zonder uitnodiging
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