Norwich Trust Limited Reviews 

266
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Absolutely brilliant service from start to finish. Abbey Nichols was amazing throughout and made the whole process feel easy and stress free. Communication was spot on, everything was explained clear... Toon meer

Beoordeeld met 5 van de 5 sterren

Having recently dealt with Norwich Trust and in particular, Ryan Beeson, I was impressed about how easy and efficient this loan was to organise through this company. From the start, all emails were re... Toon meer

Beoordeeld met 5 van de 5 sterren

All I can say is what a great service From start to finish, from the application to receiving funds took less than 24 hours. The call handler i spoke with was lovely and was able to ensure affordabil... Toon meer

Beoordeeld met 5 van de 5 sterren

I applied for a loan to consolidate my credit card debt into one lower monthly payment, which can be quite a daunting process, but the team at Norwich Trust were so understanding and friendly. Huge sh... Toon meer

Bedrijfsgegevens

  1. Niet-bancaire financiële diensten

Geschreven door het bedrijf

Norwich Trust Limited ("Norwich Trust’’) is a direct lender providing unsecured loans to homeowners. We differentiate ourselves from the majority of other lenders by lending solely to homeowners (in England, Scotland and Wales), allowing us to offer competitive rates for our loans. Our loans are suitable for those who have little equity or who don’t want to risk their home with a secured loan. If you are a customer of ours feel free to let us know what you think of our service.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

266 reviews

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4,8

Alle reviews

(266)

75 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Before people think its because i didnt…

Before people think its because i didnt get offered a loan and im being negative ... i got offered one. However 5 phone calls later..4 hours of wasted time.. being scrutinized for every spend on your accounts... asking for joint accounts when they have your credit file in front of them. I wouldnt bother unless you are desperate. You feel like a convict.

11 oktober 2024
Review zonder uitnodiging
Logo Norwich Trust Limited

Antwoord van Norwich Trust Limited

Dear Xx,

Thank you for your feedback.

Apologies, we were unable to assist you in this instance.

Unfortunately, we are unable to identify you from the details you have provided, so I can only respond in general terms.

As a lender our assessment of an applicant’s financial position needs to evidence that the amount borrowed is affordable, now and for the duration of the loan. We request Open Banking data, as part of the process which provides a much broader view of an individual’s financial position, than the credit search. This can often display items of credit which are not visible via the initial search.

Throughout our customer journey (via automated communications and direct contact with staff), you should not be informed that your loan is approved (offered) until we have concluded all of the above checks and funds are ready to be released. It is not possible to confirm approval until this point.

If you would like us to investigate this further, please send your information to underwriting@norwichtrust.co.uk (FAO: Brendan Wilson).

Kind regards

Brendan Wilson
Head of Lending

Beoordeeld met 5 van de 5 sterren

Amazing service and customer oriented.

Amazing service and customer oriented.
Ryan was brilliant and very helpful.
Thank you

11 oktober 2024
Review zonder uitnodiging
Logo Norwich Trust Limited

Antwoord van Norwich Trust Limited

We’re very happy to hear your positive thoughts on our service. Thank you Ella

Beoordeeld met 5 van de 5 sterren

Great experience

Norwhich trust especially ryan was so helpful explained everything so clearly to me went thru it all and understood my situation talked to me like a human being and had compassion I am so glad I choose norwhich trust the hole process was easy and simple to do and couldn't believe how quickly I received funds 1 hour after call I was expecting maybe a week or few days it has took so much preasure off me with worry and now instead of paying out on all different cards etc I have only the 1 monthly.

10 oktober 2024
Review zonder uitnodiging
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Antwoord van Norwich Trust Limited

A human approach to lending is something we pride ourselves on, so we appreciate your lovely review. Thank you

Beoordeeld met 5 van de 5 sterren

Great service

What a service this company provide , one happy settled man tonight and a massive weight off my shoulders , thanks again too Monika she was awesome 😊

3 oktober 2024
Review zonder uitnodiging
Logo Norwich Trust Limited

Antwoord van Norwich Trust Limited

We’re very happy to hear we helped with your burden. We’ll pass on your review to Monika and the team. Thanks Paul

Beoordeeld met 5 van de 5 sterren

Amazing really helpful and explained…

Amazing really helpful and explained the process and gave time to think nothing rushed

2 oktober 2024
Review zonder uitnodiging
Logo Norwich Trust Limited

Antwoord van Norwich Trust Limited

It always makes us very proud to hear our customers find our team both helpful and patient. We truly appreciate your comments, thank you Jamil.

Beoordeeld met 5 van de 5 sterren

Great customer service

Daryl definitely went above and beyond to help me with the application process. Once it was confirmed I received the funds the next day.

23 september 2024
Review zonder uitnodiging
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Antwoord van Norwich Trust Limited

We’re pleased to hear you found Daryl exceeded your expectations. We will be sure your comments are passed onto him and the team.

Beoordeeld met 5 van de 5 sterren

The process was so smooth

The process was so smooth, speaking to Lauren was so easy, she was friendly and so professional, really put me at ease about the process.

27 september 2024
Review zonder uitnodiging
Logo Norwich Trust Limited

Antwoord van Norwich Trust Limited

We’re very proud of our personal approach to customer service, so it makes us really happy to read such lovely reviews about our staff. Thank you Clare

Beoordeeld met 5 van de 5 sterren

Applying was so easy and painless

Applying was so easy and painless
And Monika was so pleasant and understanding taking me through the whole process step by step she was courteous and very professional would definitely recommend.

25 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly recommended

The advisor that helped me was Lauren Hall. She was really helpful friendly and made the process easy from start to finish. She called at the time she said she would each time and was very professional.

18 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Ryan was so helpful and professional…

Ryan was so helpful and professional through the process.
This was my lifeline to help me get back on track financially and without them I don’t know what I would have done.
The customer journey from start to finish was excellent.
Thank you so much and thank you Ryan!

17 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The guys were absolutely awesome!

The guys that processed my loan were absolutely awesome from start to finish 👌...Lauren couldn't complete my affordability check because I didn't have sufficient time on the day...she suggested that we finish some days later as she will be starting her annual leave the next day but I said I would really want to get this out of the way and she agreed to call me from home whilst on annual leave and phone appointment was scheduled for 1pm...and bang!!! @ 1pm the next day my phone rang and the affordability check was conducted and concluded...Stuart King stepped in the next day to finalised the process, within few hours the loan was approved...the best part of these guys, especially Lauren, was the fact that they deal with you as humans not as robots...they try to understand your circumstance and probably step into your shoes...they spoke with empathy and displayed the highest level of professionalism with a touch of humanity!!! Nice one guys, am really pleased!

12 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thank you India

India your amazing thank you so much
1 in a million, calm, collective and takes her time, she need a pay rise or promotion.

9 september 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Their Affordability assessment doesn't…

Their Affordability assessment doesn't add up logically and when talking to the underwriting department trying to explain, they didn't want to help and were very robotic.

6 september 2024
Review zonder uitnodiging
Logo Norwich Trust Limited

Antwoord van Norwich Trust Limited

Dear Anon,

Thank you for your feedback.

It is not possible for us to investigate your individual concerns and to respond to you personally. However, If you would like us to look into this, do not hesitate to contact us directly at underwriting@norwichtrust.co.uk (FAO: Brendan Wilson).

All of our applications are reviewed manually, by one of our underwriting team and we pride ourselves on the personal service provided. Our agents assess a combination of credit search information and open banking data, to understand if the application fits our lending criteria.

Although I understand that the loan repayments appear affordable to you, when it comes to granting a loan, we have to ensure the loan meets our criteria as we do not want to place customers in a position that makes the loan repayment unaffordable now (or in the future).

Unfortunately, it appears we were unable to help in this instance.

Kind regards

Brendan Wilson
Head of Lending

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