NoteMachine Reviews 154

I have an international currency card (Wise) loaded with different currencies. It was my first time using the card so I tried a test withdrawal of GBP 10 at Sainsbury’s. A message popped saying I would be charged GBP 4.95 for the withdrawal. I stopped the transaction.

I used my Australian master card to withdraw 150 pounds the transaction total cost was 349 Australian dollars
I then made the same withdrawal from the tesco atm and the transaction total cost was 321 Australian dollars the transactions were done on the same day 5 minutes apart i would suggest to people using a foreign bank card to use the tesco atm as the notemachine is way more expensive

Why do these machines give options of cash withdrawal, cash with receipt and cash and balance yet when you press cash withdrawal because you want to get in with it quickly and have an idea of your balance, it asks you if want to check your balance and when you’ve put in the amount you want, it asks if you want a receipt?

Would really be no stars but there's no option. Withdrew £50 at their ATM at Sainsburys on Walthamstow High Street. Was only dispensed £30. My bank is showing £50 taken. When I called they said I'd have to raise a dispute through my bank. They then have 21 working days to review my claim and decide whether to give me the £20 they have stolen from me. Now seeing this is happening regularly to people using their machines. Surely this company should be investigated? Why are Sainsburys allowing them to use their site when this is happening?

Terrible. Went to Morrisons in Brecon and tried to use the notemachine cash point, it Failed to complete the transaction and timed out. Got home and they had taken money out of my account. Called my banks fraud line and hopefully get my money back…second time this has happened with machines from this company..

Absolutely horrible company to deal with. Being a retailer I have been promised and messed about to take the ATM machine away. Lost lot of money in delaying refit. DO NOT DEAL WITH THIS COMPANY..AVOID IT LIKE PLAGUE

Fraudulent atm never use them!!! They steal money and dont return it. Need to raise issue with authorities to get money back.

0 Stars if I could. Used the cash machine at Marks and Spencer in Angel Islington this evening - did not dispense my money but debited from my bank. When I try to call the number on the machine says ‘you have dialled and incorrect number’ and my back say nothing they can do in the immediate.

ATM swallowed my card. Recorded message when trying to talk to Customer Services says we are now closed... please call during our business hours but fails to Inform when those hours are. Try to send question and it states that no question will not be accepted from this box. WTF is this company. They are an absolute disaster.

I mistakenly used my credit card to withdraw cash from two of this company’s ATM’s on the link network.

In neither instance was I notified there was a fee as the machine said “free cash withdrawals”

I am advised this practice is against the Link Network code of practice.

Clearly intended to take advantage of people with poor sight using the ATM’s.

Complaint lodged with the card issuer for the fee refunds.

UPDATE:

Nationwide don’t care and are clearly happy with their customers being ripped off.

I cut my credit card up so I can’t make them money or make a mistake again. Their loss.

can’t give a 0 star, my perfectly functioning card was stolen by this fraudent service then demands that I go through the hassle of getting a new one. Absolutely pathetic, this company should be considered a scam on the regular human. Absolutely disgusted with the lack of support from both numbers. Expose and remove the slimes who run this fraudulent company

ATM swallowed my card and did not return. Screen went back to normal 'home screen' with no indication that anything was wrong with the machine. No number on the machine to call.

I did not receive the cash i asked. Sainsburys kilburn. Hsbc is around the corner. Last time i use these.

Machine at Sainsbury's failed to open in sufficient time to retrieve all notes. Last note caught in the machine. If I were a conspiracy theorist I would say this was pre-programmed to catch the last note and most people wouldn't have the time to bother to complain.
AVOID NoteMachine and AVOID Sainsbury's facility.

I assumed the cash machine at Morrisons supermarket was from a legit bank but after withdrawing cash using my Germany based debit card I realised this is not the case. They claim the exchange rate is based on the current exchange rate, in my case Euro to GBP. However, the day I withdrew GPB the rate was 1.15 Euro to 1 GBP but I was charged 1.35, a significant increase and totally unjustified. There was also a 3.95 charge on top. I will steer clear of NoteMachine ATMs in future and seek out those belonging to legitimate banks.

ATM at Sainsbury’s Magpie Crescent Stevenage did not dispense cash. Customer service nonexistent both from NoteMachine and Sainsbury’s. Avoid any ATM operated by this company at all costs.

Take money from peoples accounts and doesn’t dispense cash
Not to be trusted at all

One of the worst company to work with. They are not fulfilling their commitments

Longwater on a Tuesday. Barely works
Been 4 weeks with no cash available

Note Machine in Sainsbury's Darnley, Glasgow - for no reason, the ATM machine retained my card! Horrible service, I called their customer service and they didn't even help! Avoid at all costs