Not Swiss Cheese Reviews 

I ordered a pillow on June 12th, which was apparently dispatched by Royal Mail on June 13th. When it didn’t arrive after a couple of weeks, I left numerous voicemails on a landline and mobile - but received no reply. I also left messages on the company website, as well as texting and emailing, but still had zero response. Eventually I got my money back through chargeback with my credit card company. Today - 38 days after placing my order, I received a Shopify message saying my pillow had been delivered. There’s no sign of it anywhere on the property 🤷‍♀️Royal Mail tracking showed ‘proof of delivery’ - a photo supposedly of my parcel sitting among other parcels in what looked like a sorting office - definitely NOT my house!! Luckily I screenshot this ‘proof of delivery’ image, as minutes later the tracking said it had been removed 🤔 I’m not sure who is worse - Not Swiss Cheese for not responding to my numerous messages, or Royal Mail for failing to deliver my parcel to my address. I would not order from this company ever again!!

Absolutely terrible customer service. Had to send 2 emails to get instructions on how to return the pillow. Sent it back as instructed, forwarded tracking number and delivery company, then emailed another 2 times to get an update on getting reimbursed but not heard anything back. £75 for the pillow and £13 to send it back, so looks like im £88 down.

Ordered 19th March and still nothing. Tracking on shop app shows no progress from order status. No answer to multiple emails, instagram message and phone line seems to always be closed. Will have to go through bank to get money back.

Ordered nearly a month ago and no sign of my order. No response to emails, website query form or on the phone. Did leave a negative review on their website but notice it's been taken down along with a couple of others that also had not received their orders

Received 2 pillows described as medium firm with the advice that they get firmer with use. They are really soft and have not firmed up at all. Tried contacting customer service several times with no response. Very happy to take my money but appalling customer service!

Ordered in 24th March and still waiting, 5 day delivery clearly not the case. Email not answered which appears to be standard according to the reviews that I wish I had noticed before ordering!!