Very disappointing service from Nova, I’m still due a payout on 80911008 and 80893478. These are both MANTA / FXCM accounts that were migrated to eightcap. I’m eligible for a payout on acc... Toon meer
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Nova Funding or Nova Forex whatever they are because they have changed their name and platform last year a few times are the biggest scam in the Prop industry. They are trying to show that they have n... Toon meer
Bedrijf heeft geantwoord
I made my request on 12.02.2025 but after 2 days I wasn’t able to login to my account anymore! I didn’t receive any response from you since then! I am so disappointed and tired of checking my ema... Toon meer
Bedrijf heeft geantwoord
Thanks so much clinton from nova you have been so much help getting my 2nd payout approved and processed Thanks
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I want to clearly state that the…
I want to clearly state that the scammers from Nova Funding tell me that they will not transfer my accounts because I bought them at the wrong time and where I should not have bought them on their website in September, October and other months. What can I say? SCAM AND DECEPTION OF ALL CLIENTS OF THE COMPANY. JUST SCAMMERS WHO THROWED CLIENTS OUT ON THE STREET.
1 januari 2025
Review zonder uitnodiging
Antwoord van Nova Forex
Dear Ruslan,
We appreciate you sharing your concerns and understand the frustration stemming from this situation.
The issue you’ve highlighted relates to accounts purchased on the portal.nova-funding.com platform, which was managed under a previous provider. Unfortunately, due to circumstances beyond our control, the agreement with the prior provider was not upheld as expected. This disruption has caused significant challenges for our clients, and we deeply regret the inconvenience this has caused.
Despite this being a situation we did not initiate, we are taking proactive steps to address it. We have initiated a migration process for users who meet the established eligibility criteria. If your account qualifies, we are committed to ensuring its migration to our new platform. While the process has taken longer than anticipated, please know we are actively working to rectify these issues and provide clear communication throughout.
We encourage you to reach out to our team if you believe your account is eligible for migration and need assistance or further clarification. Your trust is important to us, and we are striving to resolve these matters to the best of our ability.
Best regards,
It's been more than a month and yet…
It's been more than a month and yet nova didn't imgrated my account which I buy in February under FXL broker partnership despite thier promises in telegram or Instagram they still didn't imgrated anyone from old platform dx trade which they abounded last month 26th they said it's gonna take 15 days and now it's a month and support don't help at all I'm mad they just wasted a month of my trading journey with em they don't know that I have rent and responsibility to manage and trading account I have with em is all I got they don't care at all they just dip out and start ignoring everyone especially support Paul And Pablo totally useless they don't even answer you
I need my account to be imgrated ASAP I've been patient or I will keep posting reviews like this till it's done
Account number : 80894303
31 december 2024
Review zonder uitnodiging
Antwoord van Nova Forex
Dear Hassan,
We apologize for the frustration and inconvenience this delay has caused. Our team is diligently working to ensure that all eligible accounts, including yours, are migrated properly to the new platform. We understand the urgency of your situation and assure you that no eligible account has been abandoned.
Migration has taken longer than initially anticipated due to the complexity of ensuring data accuracy and compliance across platforms. However, we are actively making progress and will continue to provide updates.
Regarding your specific account (80894303), we have escalated your concern to our team for further review. If your account meets the migration criteria, it will be processed as promised.
We also acknowledge your feedback about the support team and are taking steps to improve our communication and responsiveness. We appreciate your patience during this transition and assure you that we are committed to resolving this as quickly as possible.
Thank you for bringing this to our attention. If you have additional questions, please don't hesitate to contact us.
Best regards,
ASAP
Hello there,
I requested a withdrawal nearly two months ago,after migration.
Both got denied for a nonsense reason of ‘Trade present after payout requested’,
I reached the team and they fixed one of them to pending as they said you can continue trading or continue with the payout request because we denied as we were unsure what you want to do.
I told them to procced with the payouts: 80894165 and 80894166 for a total of 2.5k on each payout (1.25% profit).
Yet one is declined and one pending for nearly two months,I got debts and I have bank loans,i have to live somehow,Im just requesting to procced with my payouts ASAP as im very needy.If one of you was in my position in a third world country would understand and show empathy on my case.
2 months of waiting for each payout is terrible.
And now they email me : go to helpdesk@nova and the other go to help@nova
There are terms in the agreement which clearly tells who is responsible.
Im a client since fxch and yet only 3 withdrawals for one year due to your technical problems.
Please Someone take it in hand faster and procced with it.
80894165 and 80894166
Thanks in advance and best regards!
24 december 2024
Review zonder uitnodiging
Antwoord van Nova Forex
Dear Arianit,
Thank you for reaching out and sharing your experience. We sincerely understand your frustration and the urgency of your situation. We aim to clarify the circumstances and provide a clear understanding of the steps you can take.
Regarding Payout Responsibility:
As part of the agreement between Nova-Funding and our previous technology provider, all payouts and account management during that period were handled directly by the provider. Therefore, any pending payouts or related issues for accounts managed on their platform are their responsibility to process.
We recognize your concern about the denied payout due to "Trade present after payout requested." This decision was made in alignment with the operational policies outlined at the time. While we understand the frustration this may have caused, we urge you to escalate this matter directly with our previous provider by emailing helpdesk@nova-funding.com to ensure your case is properly addressed.
Nova Forex Transition:
Nova Forex operates independently of Nova-Funding, and we have introduced this platform to take account management and payouts entirely in-house. This change was made to improve efficiency, transparency, and reliability for our traders moving forward. While it does not resolve past issues stemming from the former platform, it ensures that such challenges will not persist under Nova Forex's operations.
Payout Scope:
Please note:
Payouts related to FXCH, Manta, and Nova Forex accounts are fully managed by us.
Payouts from Nova-Funding accounts handled by our previous provider remain their responsibility, and they should be contacted for resolution.
Next Steps:
We recommend reaching out to helpdesk@nova-funding.com with your account details and a summary of your concerns. If they fail to resolve your case, you may consider taking further steps to address the matter.
We deeply regret the impact this situation has had on you and assure you that we are committed to providing a better experience through Nova Forex. We thank you for your patience and understanding as we work to resolve these legacy issues.
Best regards,
Evrything as promissed
Evrything as promissed. Excellent hotline. Perfect
19 december 2024
Review zonder uitnodiging
Nova Forex is a delight
As a trader on nova forex Ive clearly felt the difference especially with the new tech. Support is fast and responsive, I had some issues but they were resolved within 24hrs
17 december 2024
Review zonder uitnodiging
Very Disappointed with new Nova Forex
I'm currently very disappointed with new Nova Forex. After seeing their promotion and the buzz about new platform, I purchased a challenge account and applied the FastTrack code on nova-forex.com.
My funded account had aroud 1% drawdown each day accumulating to 4% after five days, and they sent me a daily breach notification. I contacted their support team and they informed me it was a platform bug that they would resolve promptly. Now I'm in my fourth week of waiting, and when I ask for updates customer service just tells me to be patient.
I've requested either a new account or a refund, but now my emails are being ignored. I still don't think they are scammers as I’ve had positive experiences with them in the past.
If this gets resolved soon I will provide another update here.
Otherwise I'm seeking further assistance to recover my money from them.
UPDATE 1
I continue to receive the same response from Nova. Each time I contact support, they claim to have sent a reminder to the relevant department. This has been going on for over a month now.
At this point, I’m starting to believe I’ve been scammed.
With the assistance of someone knowledgeable in the law, we are in the process of reporting this to the CFTC.
I have compiled all the evidence, including my communications with their team, and will soon post some of it on other platforms.
Avoid this company if you value your money.
Accounts: 561477, 562063
13 december 2024
Review zonder uitnodiging
Antwoord van Nova Forex
Hello,
Thank you for sharing your concerns. I have reported this issue to our team, and they’ve confirmed that any breaches caused by platform bugs should be resolved promptly.
If the issue persists, please contact us via our live chat for immediate assistance. We’ll ensure this is addressed and your account status is clarified.
We sincerely apologize for the inconvenience and appreciate your patience. If you have further questions, don’t hesitate to reach out.
The absolute rule of consistency
The absolute rule of consistency. It's not that you can't have more than 25% per day from the total net, but you can't even have trades when you're in the red on that day, for example - $500 and you trade + $1499, then you're in the plus +$999, and if you ask for $4000, you're in consistency. But it's not like that. you will be able to count $1499 in profit on that day, otherwise you have violated the rule of consistency. Absolutely ridiculous. I had a good experience with this company, but this is a mockery of traders. Don't buy anything from them and let them go bankrupt
9 december 2024
Review zonder uitnodiging
Antwoord van Nova Forex
Thank you for sharing your feedback. We understand your concerns about the consistency rule and want to clarify its purpose and application to ensure fairness in payouts.
The Consistency Rule Explained:
A single trading day or series of winning trades within a trading day should not contribute 25% or more to the total payout request. This ensures that profits are distributed evenly across trading days, promoting consistency and reducing reliance on a single high-performance day.
For example:
If you request a $1,000 payout, no single trading day should account for more than $250 of the total profit in your funded account at the time of the request. If a day’s profit exceeds this threshold, the excess amount will be deducted from your payout calculation.
How to Stay Within the Consistency Threshold:
Spread Profits Across Multiple Days: Aim to distribute profits more evenly, avoiding any single day contributing more than 25% of the total profit.
Monitor High-Performance Days: If you have a particularly profitable day, balance it with smaller gains on other days.
Review the Rules Regularly: Stay updated on the consistency rule to align your trading strategy accordingly.
We have simplified the consistency requirements, and lot size-related rules have been removed. The only consistency rule now is the one explained above.
Additionally, you are always free to continue trading and increase your profits until you meet the consistency rule. We recommend not requesting a payout until you are confident that you have met all the requirements. If you follow our rules, we will certainly process your payout.
Thank you for your understanding, and we remain committed to providing a fair and transparent platform for all our traders.
I strongly advise against purchasing…
I strongly advise against purchasing challenges from Nova-Forex. This company is untrustworthy and fails to fulfill its commitments. Despite completing their requirements, they do not pay out as promised. Their lack of transparency and poor communication make it clear they are not a reliable platform. Avoid them at all costs to protect your time and investment
4 december 2024
Antwoord van Nova Forex
Thank you for sharing your feedback. We take concerns like yours seriously and are committed to ensuring that our processes are fair and transparent.
If you have followed all the rules and requirements, you are entitled to receive your payout. To investigate the matter further and provide a detailed response to your concern, we kindly ask that you share your account number with us. This will enable us to look into the specific reasons for any delays or issues regarding your payout.
We remain dedicated to addressing our clients' concerns and resolving any misunderstandings promptly. Please don’t hesitate to reach out so we can assist you further.
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