Novamotorgroup Reviews 

77
•
TrustScore 4.5 uit 5

4,4

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Got a genuine and fair offer from these guys at Nova Motor and accepted it, can’t lie it was kind a nervous as it was my first time selling a car like this to a brokerage but paddy at nova was really... Toon meer

Beoordeeld met 1 van de 5 sterren

Car broke down within 60 days of purchase so I was calling them asking them to get it fixed, which they then started ignoring my calls. I then sent them a letter and they rang me on the Wednesday tell... Toon meer

Beoordeeld met 5 van de 5 sterren

​I recently used Nova Motor Group in Sunderland to sell my Moondust Silver 2017 Ford Focus ST-2, and the entire process was absolutely fantastic. A massive thank you to Paddy, who handled my sale and... Toon meer

Beoordeeld met 5 van de 5 sterren

I was pretty sceptical when I was initially contacted by Paddy at Nova after my Autotrader ad was going nowhere. But I've been consistently impressed since, by their low-pressure patient dealing with... Toon meer


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

77 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 50% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,4

Alle reviews

(77)

76 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent customer experience

Excellent customer experience from purchase to support. The sales team were helpful from initial contact with them to help me understand options available based on my budget. They followed through.

Would buy over and over again from them.

22 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Needed my car sold, fast!

I was going through a difficult time financially, and had to sell my car. From the moment Paddy reached out, he took care of me. Nova took the car, advertised it, spoke to buyers - and best of all Paddy secured me the deal I needed at the time I needed it.

Would 100% recommend Paddy and the Nova team to support the selling of your car. Cannot fault them at all in any way.

29 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Don’t hesitate!

If like me you had concerns about using this method to get the best price for your car rest assured as an extremely satisfied customer there is no need. Just completed the sale of our Range Rover Sport. Nova addressed every question we had and kept us informed at every step. I would highly recommend and use again in the future.Special thanks to Paddy!

3 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I was dubious - how wrong I was!

I was really sceptical about using a brokerage such as NMG at first - the guaranteed price was higher than we expected and there was no cost to us so it sounded too good to be true when Paddy gave us a call offering to market the car.

How wrong I was. Paddy and the team have been excellent, communicated well and been reassuring when required. Everything from initial contact, handover of the car with the collection team, to receipt of money has been a breeze. I absolutely would sell again through them.

5 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great garage

Great garage, service was spot on, Phil made the whole process quick and easy, paid a very fair price and warranty option was ideal. No faults whatsoever

19 juni 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Horrendous service

Horrendous service. Took our car to sell on their forecourt. Car was stuck out in a back yard with incorrect price. Car went to them with no damage and ended up with a chip on the bonnet which rusted over the space of the 3 months they had it. Also chipped the passenger door. On showing photos to them that the car didn't have damage when they took it (which Paddy agreed) he then backed peddled and said they couldn't do anything! Avoid selling through them at all costs.

14 juni 2026
Review zonder uitnodiging
Logo Novamotorgroup

Antwoord van Novamotorgroup

Hi,

As the person who personally manages and oversees all of our brokerage vehicles, I felt it was appropriate to respond myself.

Whilst I appreciate you taking the time to leave a review, I feel it’s important to provide some context for anyone reading.

The brokerage agreement was entered into with your brother, not yourself. During the period the vehicle was with us, the registered keeper details were changed into your name whilst our agreement remained with your brother. Communication then became difficult as we were receiving separate emails from both of you, often raising the same points independently and sometimes taking different positions. Despite this, we continued to respond professionally throughout.

The Suzuki Vitara was securely stored within our fully enclosed dealership site. We operate across three adjoining display and storage areas, all within the same secure premises. Vehicles are positioned depending on their preparation stage and intended market, so the suggestion it was simply “left in a back yard” is incorrect.

The vehicle was also never advertised at the wrong price or above market value. It was initially marketed at around 5% below the average retail price and, towards the end of the agreement, reduced to approximately 15% below market value in an effort to achieve a sale. Our brokerage model is based on realistic pricing and efficient turnover, not inflated prices.

The cosmetic concern related to very minor stone chips on a vehicle approaching 10 years old. Having reviewed photographs taken before the vehicle arrived with us, we believed these marks were already present and consistent with normal age-related wear. For that reason they were not recorded on intake. That said, we’ve taken this feedback on board and now record every cosmetic imperfection, no matter how minor, to avoid any future misunderstandings.

It’s also worth mentioning that, under our brokerage agreement, preparation work is ordinarily chargeable to the vehicle owner. However, as many of our clients know, we regularly absorb these costs as a gesture of goodwill because we believe in adding value rather than charging for every small item. On this occasion, the preparation costs we covered exceeded the value of the cosmetic repair now being discussed.

What I found most disappointing was that the conversation quickly moved to threats of small claims proceedings before we had the opportunity to investigate the concerns. At the same time, you still wished for us to continue selling the vehicle on your behalf. Given the tone of the discussions, I felt it was best for another member of the team to handle further communication to keep matters professional.

Having personally managed well over 100 brokerage vehicles, this is the first review of this nature I’ve received. We’re not perfect and we’ll always improve where we can, but I believe our 100+ five-star brokerage reviews better reflect the service we provide every day.

I wish both you and your brother all the very best moving forward

Beoordeeld met 5 van de 5 sterren

Great service from Paddy and his team…

Great service from Paddy and his team at Nova. This is the second car that they have sold for us in the last 6 months. Both times we have received the exact amount promised which has been substantially better than offered by other car buying sites. Very happy and would highly recommend.

23 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Quick and easy process

Quick and easy process. Paddy kept me in the loop and made everything simple for me whilst selling at pre-agreed price.

23 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic service and highly…

Fantastic service and highly recommended if you're looking to sell your car. I received a very competitive offer, and the team was friendly, knowledgeable, and supportive throughout. The process was quick and straightforward, with fast payment after the sale. Their advice and customer service were excellent, making the whole experience easy and stress-free.

19 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great experience

Was a great experience as all the processes were seamless and not a bit stressful

I’m glad I had this experience and will refer anyone so they can have the same

15 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service and highly…

Excellent service and highly recommended if you want to sell your car, great price given and very helpful and friendly staff. Fast payment once sold and great advice 👍 👌

15 juni 2026
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer