Avoid these scammers. My experience exactly as other comments. Today I have two payments pending on my account, both for £15.99 to I L learning whom I understand are learning platform. I have not... Toon meer
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Like others leaving reviews, I had my card declined several times then tried a different card, same error message. Called my banks to report. I wouldn't trust this company, it looks like it's been goi... Toon meer
[There should be an option for zero points] I am very suspicious of this website. As with previous reviewers, payment details are rejected with an unhelpful error message and no order goes through.... Toon meer
There are problems with the accepting payments, and a few unusual quirks related to the shopping basket function. I have een unable to make a purchase, and my card details haven't been saved in my acc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Novum Books, the ultimate destination for book enthusiasts. We offer a vast selection of titles across various genres, including classic literature, bestsellers, children's books, fiction, graphic novels, anime & manga, food & drink, crafts & hobbies, art & photography, biography, and crime & thriller. Our curated collections feature adult coloring books, Harry Potter, Roald Dahl, Man Booker Prize winners, LEGO, Minecraft, and more. We pride ourselves on providing free worldwide delivery to over 170 countries and offering remarkable products at competitive prices. Our easy-to-use search box allows customers to find books by title, author, or ISBN quickly, and we offer editor recommendations and customer reviews to help guide your choices. At Novum Books, customer satisfaction is our priority. Our unconditional guarantee ensures that if you're unhappy with a purchase, you can return it within 30 days for a replacement or full refund. Our dedicated customer service team is always ready to assist with any issues. Thank you for your support. We are committed to making your book shopping experience enjoyable and look forward to serving you. Feel free to share any suggestions for improving our service.
Contactgegevens
100 Borough High Street, SE1 1LB, London, Verenigd Koninkrijk
- 02032398240
- help@novumbooks.com
- novumbooks.co.uk
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Zeer slecht
68 reviews
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Payment impossible
Great price books, just a shame it’s impossible to buy them! Same card payment issues as the other reviewers. As my old mum used to say, “if it seems too good to be true then it probably is”.
28 mei 2024
Review zonder uitnodiging
Massive problems with website
There are problems with the accepting payments, and a few unusual quirks related to the shopping basket function. I have een unable to make a purchase, and my card details haven't been saved in my account. Hiw ver, the site admin is quick to reply to quiries and complaints. I will keep the site bookmarked, since they have some interesting titles, and the markup prices are generally quite low.
28 mei 2024
Review zonder uitnodiging
Antwoord van Novum Books
Dear Michael,
We apologize for the issues you've encountered with our website, including the account and shopping basket problems and the payment failures. We understand your frustration, and our team is actively working to resolve these problems.
Regarding your concerns about address entry and shopping basket behavior, we assure you that we are investigating these issues to ensure a smoother and more secure experience. We value your feedback and would hate to lose you as a customer. We hope to have the opportunity to regain your trust.
Best regards,
Jude Foden
Novum Books Online Customer Service
Payment keeps being declined.
28 mei 2024
Review zonder uitnodiging
Ongoing website and payment issues
Saw some reviews here which mentioned the payment errors, but there wasn't a pop-up on the website to advise that it was still an ongoing issue. Unfortunately I can confirm it is
Bit gutted as I will missed on the BOOK10 sale now due to this
The prices looked good so will be happy to change my review once the website does work, and I can order but no idea when that will be
27 mei 2024
Review zonder uitnodiging
Antwoord van Novum Books
Dear SC,
We apologize for the payment errors you experienced and for any inconvenience caused. We understand how frustrating this must be, especially with the BOOK10 sale.
To ensure you don't miss out on the discount, we are happy to honor the BOOK10 sale for your order. Please contact our customer support via our contact form on our website, and we will assist you with completing your purchase.
Thank you for your patience and understanding. We look forward to resolving this for you soon.
Best regards,
Claire McCormack
Novum Books Online Customer Service
Having the same issue trying to make…
Having the same issue trying to make payment, card is just declining???
27 mei 2024
Review zonder uitnodiging
Antwoord van Novum Books
Dear Gareth,
We apologize for the payment issues you are experiencing. We are aware of this problem and are actively working on fixing it.
Thank you for your patience and understanding.
Best regards,
Claire McCormack
Novum Books Online Customer Service
I tried to purchase a book today
I tried to purchase a book today, but my bank details were declined, disappointed as there is one copy left.
27 mei 2024
Review zonder uitnodiging
Antwoord van Novum Books
Dear Seren,
We apologize for the inconvenience you faced with your payment. We are actively working on fixing a bug on our checkout page that is causing this issue. We will notify you as soon as the fix is made.
Thank you for your patience and understanding.
Best regards,
Claire McCormack
Novum Books Online Customer Service
My bank also declined the payment and I…
My bank also declined the payment and I tried two cards...
25 mei 2024
Review zonder uitnodiging
Antwoord van Novum Books
Dear Penny,
We apologize for the trouble you experienced with your payment. We are aware of an issue on our checkout page where the auto address fill functionality may cause the process to fail for some users. Our team is actively working on a fix and we hope to have it resolved very soon.
Thank you for your patience and understanding.
Best regards,
Claire McCormack
Novum Books Online Customer Service
My bank declined the payment and I…
My bank declined the payment and I tried calling their customercare number and the number that showed up on my phone was Polythought. Best to avoid. Really suspicious company. Not wanting to ruin a small business but if the are genuine, they should come here and say so.
24 mei 2024
Review zonder uitnodiging
Antwoord van Novum Books
Dear Enao,
We apologize for the inconvenience you experienced. Our customer support team will contact you shortly to resolve the issue.
Thank you for your patience.
Best regards,
Claire McCormack
Novum Books Online Customer Service
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