NRS Healthcare Reviews 

the company's engineer, Mr. Ayaz worked in my house, on April 15, 2025, installing railings on stairwell; he is an excellent/brilliant professional with first class performance, a quick thinker, thinking on his feet, and finding quick solution to arising problem.
He is kind, respectful, and gave helpful advice; he was a joy to have working in the house;
He was good at what he was doing, and I can't thank him enough.He is a good representative of the company, and a great asset.
I wish that this review goes on his personnel record.

I also wish to thank the company for all the equipment
supplied, and the work being done in my house, without delay. You are a super organisation.

Many thanks, with extreme gratitude.

Avoid!!. They fail to arrange things in advance , send you a text 9pm night before they may turn up with no prior warning and on the day decide to not bother and then expect you to have to rebook . Why are the NHS still using this utterly incompetent company ?

The worst company in the world. Do anything to avoid using them. My husband has been moved to end of life care and I want his equipment cleared. They have cancelled the date twice without letting me know. When I called today, the customer service rep hung up on me, presumably because she didn't want to deal with the issue.
Update - the company responds on TrustPilot but then totally ignore the email that I sent to their TrustPilot address

Was given a day for collection between 8 and 5 when I called on the day to see if it would be am or pm I was told they only collected pm so would be around 3 I got a text from driver around 2ish to say he would be there soon at 3 o'clock I got a text to say he wasn't coming and to call office which I did and was told he was finished for the day,, I waisted an afternoon waiting when I could have been at a care home with my mother who is on end of life, absolutely disgusting, it's now been rearranged for next week but I don't hold my breath

Great service. Prompt delivery. Communication excellent.

Their equipment is invaluable helping to meet the needs for care at home for my 93 year old Mum.
Delivery has always been prompt and equipment new or clean and fresh. Continued maintenance program where needed.
A much needed service that you won't know exists until you need it.

Excellent service with very quick delivery, various pieces delivered to help elderly farther around the home.

They replaced my son’s bath cushion extremely quickly and were helpful. We have not really had any issues with this company and have used them for many years.

Kind and sensitive and promptly professional

Thank u for the fast delivery…. I have been dealing with this company for many years…IM over the moon with the quick delivery of my items..I have just getting over life changing surgery…there help has been so important for me…

I wish there was a way to submit a zero star review! We have been subjected to this 'provider' for 7 years now, since having our son who has highly complex, severe disabilities & medical needs. All his vital equipment comes via NRS & every single time we are due for a delivery, collection, installation, service etc it is an absolute nightmare. Staff change constantly, clearly are not cared for themselves by the company as they don't care about their service users or the job they do. Appalling attitudes, the worst communication I've ever encountered, repeated errors & delays with equipment. Complaints aren't taken seriously. The latest issue & the one which prompted this review - I went myself to collect new specialist seating from them, after they have had it in stores for several weeks without informing us & therefore delaying set up with an expert rep who has to travel 60 miles to us to do the job. The warehouse is totally unorganised, there are piles of equipment in the car park, spilling out of the doors & inside looked to be total chaos. There was one man putting bits of cardboard into a skip, who appeared to know everything about why I was there & where the chair was, shouting instructions to another man (who had almost no English), but at no point did he bother to come & hand over the chair himself, despite seeing me ring the bell for attention repeatedly. Terrible service, terrible attitude, disgusting to see how equipment is stored which is then expected to go into vulnerable people's homes. I will be finding a way to bypass NRS for any equipment needs from now on. Absolutely disgraceful.

World class incompetency. This was my first experience of NRS and I hope it's my last. Call handlers that don't know what day it is, and drivers not trained in the use of a telephone.

The worst company with the most unprofessional customer service.
My daughter has severe complex needs, and her equipment was supposed to be delivered on Monday. At the last minute, they called me to say, “Sorry, we have to reschedule for Tuesday.” On Tuesday, they called again, saying, “Sorry, we need two people to deliver your order, but only one is working today, so we’ll have to reschedule for Friday.”
On Friday, they didn’t call or text. When I called them, they said, “Unfortunately, we are short-staffed, but we will 100% deliver it on Saturday.”
Then on Saturday, they told me it would be delivered on Monday. At that point, I hung up the phone.

Was told that equipment would be delivered between 08.30 and 16.30. At 08.31 my doorbell rang. I got to the front door as quickly as I could only to see the NRS van drive away. No note was left and no contact made so I stayed in all day and yet no further attempt was made to deliver my equipment. When I contacted their office I was told that there was a note to say that I was not at home which was untrue. The lady on the phone was "sorry about that" and said she would put a note to ask the driver to give me time to get to the front door next time. I would have thought that, working for a mobility equipment company, that that would have been obvious! The delivery has been rebooked for next week so I'll have to waste another full day now!

I've complained on Trustpilot and directly with the company through their website. Despite them responding to my Trustpilot review and asking me to email them, I've had no acknowledgement of the complaint or any response. Their website says, "We aim to respond within two working days."

My experience of this company has been excellent in getting equipment for my elderly mother in place to allow us to look after her at home. Staff were efficient and polite. Equipment arrived ahead of schedule. It was all in excellent condition. This is the first time I have dealt with this company.

For anyone who has tried to take this further, don't bother as they don't get back to you.

Good equipment supplied and fitted by a personable and professional individual.

Mums been on an NHS home team supplied bed for 3 years with no bed sores .. the mattress broke and NRS took 48hours to finally replace the mattress..in that time mum developed her first sore.. the new mattress is different and specifically for heel sores .. it doesnt alternate pressure in thw backside like the other mattress mum has non stop sores everyday since tgw replacement 3months ago.. they now agreed to change to thw old mattress model.. today they sent thw exact same model thats shw has now causing sores. They now tell me that i need an OT to arrange for them to give me the old mattress model back.. ive agreed to take a different replacement. Ita now 2120pm still hasnt arrived even thoug thwyve told an hour ago they will be no more than anothe 30/45mins mums bleeding from the backside.. im going to phone them again now.. goodnight

M mother has had numerous changes in equipment due to her neurological disease. NRS have helped to keep her at home instead of going into a care home by providing what was needed at the right time. Any staff we have dealt with have been professional and friendly.