NS&I Reviews 10.879

easy to use , all good

Excellent service. Kept well informed. Felt that my financial information was treated safely!!

So far so good, easy to access but safe.
I have won both both so thats a big bonus.

Very straight forward

Too slow to payout Premium Bonds wins. In this day and age it's not acceptable!!!

NS&I really should improve its withdrawal process. It is far slower than any other account that I have ever owned.
Withdrawing cash from Premium bonds was awfully slow on all occasions in recent years. This is occurring even shortly after the 'Win' broadcast day when one might expect there to be no need for it.

NS&I actually warns you of its withdrawal period and isn't even prompt with processing withdrawals on the given day of withdrawal.
However, it is VERY prompt at removing those withdrawn funds from your account at the point of confirming withdrawal.

I suspect that NS&I is conspiring to make use of your withdrawn funds to generate interest for itself during the long withdrawal period.

Meanwhile, for a large cash withdrawal the cash that I'm waiting to arrive in my nominated account is losing any interest it could have earned had it been moved promptly.

Almost all modern banking institutions will allow cash to be withdrawn instantly or within 2 hours.
NS&I should step up their game to match.

Convoluted website, logs you out to quickly & too long to issue electronic gift card. This should be instant?

Really don’t know how they can be dealing with a government back up, wiring like in a different century. Not approving my account because my residential address is not in their system, but happy to accept the big deposit that I can run after and fight for now? Seriously asking me to send all document via post and a cheque? It’s 2026!

Inefficient and broken online. Been unable to login for months as reset passwords are issued via non exsistent postal system

Website is exhausting. Have to log in twice every time. Today tried to give instructions on a maturing bond. Looked easy, select option. Then got called, given security code, entered. Says your instructions have been successful and confirmation will appear on screen. Nope it just crashes out. Twice, exactly to the same. So annoying. Does anyone test these things? Have to ring them now.

I've been with NSI for over 30 yrs ,I have 3 accounts with them all online on my phone ,l have no problems with anything,Most customers are probabley having issues because there security codes are not set up properly. It's people trying to cash in old relatives cash that they haven't botherd with for years....you'd have all there details, if you had seen them in last 10 yrs++

Payment given quickly

You can eventualy get done what you want to do online. But l find their site the worst banking / financial site l use and l use many.
Always logging you out ?
In fact l am so frustrated when using this site, l am slowly winding down all investments with them.

A good way to save, no interest but the chance to win big, I only have small holding but I've won more than I would have made in interest

Great website attentive modern and responsive. I would definitely recommend

Sort yourselves out. Not supporting Samsung Internet in this day and age or Internet Explorer... come on. That must be 30% of your customers.

Your service very best but you
Winner consent not right because some people try to lucky and every winner all most 25000 pound up winner but actually need money or lucky parsons low money want to win

NS&I kept me informed all the way through from depositing to bond news.
The site is easy to navigate .
Thank you

You'll never get the return that is expected. The government or bank lends on credit cards at 30% but if you get 1% that's all. Premium bonds is where you money goes to devalue and die. I'm definitely going to exit and find a better investment.

I do not understand how they can accept my deposit through faster payments but when I request my money it is sent via BACS payment. It is 2026 and this is clearly done to hold customers money without interest for the 3 days. Unfortunately for me the 1st of April fell 2 days before the Easter bank holiday so they will be holding my money without interest for 7 days and that's if I get the money next Tuesday. I will never save with NS&I ever again because of this clear and obvious tactic of keeping people's money without paying interest.