National Tire & Battery Reviews 

First experience with the Virginia Beach store and went through the easy online booking. Arrived early and was welcomed by Joe who began the process. He was thorough and very knowledgeable. The team of Reggie and Alex took over and within 20 minutes I had a new tire at a great price! I found my new place for all my tire needs. Great job NTB Independence Blvd in Virginia Beach!

5 stars, fantastic service. Particular callout to Trav, the NTB rep who greeted me and handled my request.

Had a rough morning. 1 car in the shop for repairs and only remaining car had a huge bolt in the front left tire. Needed the car today. Showed up with no appointment at the Cockesville, MD NTB location just a few minutes after they opened. When I entered, Trav was on the phone with an irate customer. He remained calm and professional through that entire conversation with myself and another customer waiting patiently in the lobby. As soon as the call was resolved Trav immediately took care of the first waiting customer. When it was my turn Trav assured me that they would be able to look at my car quickly even though I had no appointment. True to their word, my car was almost immediately pulled into the garage and I was on my way with a patched tire repair in just about 1 hour.

HUGE thanks to Trav for his prefessionalism and high-quality customer service. And thanks to the NTB team in general for the quick turnaround on my emergency request!

Had to get a flat tire repaired and John the tech had me put in 1 hour. Excellent service.
Telegraph location in Woodbridge

Booked appointment to mount 37X12.50X20, get to the store 30min later for drop off to be told by the store, we don't mount 37s. We only mount 35s, yet took an appointment to mount 37s. TERRIBLE Customer Service

The service was quick and simple and the customer assistance was very friendly and helpful!

Went in to get air in my tires. Not only did they take care of that, they discovered a nail in one of the tires and repaired it right away. Excellent customer service!

Came in for an oil change, & ran over a screw in the parking lot - staff took my vehicle right away to fix the issue.

THANK YOU, NTB!⭐️⭐️⭐️⭐️⭐️ Absolutely the BEST service I have had with kind, knowledgeable and hardworking staff @4600 Kirkwood Highway in Delaware. I got a flat tire on my new RAV4 and when the actual Toyota dealer told me to come back in a couple days because they had no matches, Justin took me that day and had me back on the road quickly! You have gained a new customer and I am grateful!⭐️⭐️⭐️⭐️⭐️

Kaylee was amazing! Got us right in for a tire repair!! Will definitely be back!

Got a oil change and tire rotation and gave me a reasonable. Price and there all very nice people down there they try to help people any way they can

Store in McLean, VA seemed to be unable to forecast when they would be done. Gave and missed three times for completion. I complained after the third time and then it got done. Wasted my weekend and frustrated myself due to their incompetence. Never again.

The store at 5890 Brook Rd, Richmond, VA has the BEST staff, they are very professional, friendly, thoughtful and know their jobs. I am never given a run around or a bunch of if ands or buts when it comes to the repairs my car need. I Highly rtecommend this location for car repairs. A BIG thank you to Rohan, Mike and Joe keep up the good work.

I would like to say a big thank you to the assistant manager Derek I really appreciate how he answered all my questions and the stuff took very good care of my car but Derek really took care of my questions and very good care my company while I was at the location
Address 4560 state hwy 121 Plano parkway

My experience was amazing I love how fast and kind the staff was they answered all my questions that I had for my car and I have a very old car and they made it feel like new. And a very special shout to Derek the assistant manger he helped me out so much I will definitely be going back to that location The address
4560 121 state hwy Plano parkway

Charged 130. Didn't put windshield fluid in and the low light was on... No big deal, right? But got me thinking Wat else did they not do...

I visited the NTB located in Lower Burrell PA and the staff was friendly, the Manager Frank gave me a deal on two new tires which I would be requiring soon. His new associate put them on and after explaining i was driving to Philadelphia the nxt day checked and rotated all 4 of my tires, his name was Joshua and did a great job, also helped tape up my sun roof from leaking which I will have repaired soon, outstanding people should be recognized for their merit and achievements.

Shopped four tire stores in Westminster Md and NTB gave me the best price for tires and brakes. Alex made a few adjustments and told me I didn’t need a product I requested.The price I was quoted was the price I paid and work was completed on time.

Recently changed 2 tires at this shop. Staff is very helpful and accommodating
Work is getting done quickly and effectively. Staff is taking time to answer questions
I will return to this shop for more repairs to my vehicle.

Called for an oil change appointment got in with no time. Pulled up to the building they came right out to greet me and pulled my car right on in. I have never been disappointed with my service at NTB Nashville been coming here for over 20 years.

On August 1st, I went to NTB for a routine oil change and state inspection. I ended up leaving with four brand new tires—and four scratched rims on my fleet truck. Not exactly the kind of “upgrade” I was expecting.

I immediately noticed the damage and spoke with the employee who had been helping me. He admitted it was too late in the day to address the issue and told me to bring the truck back on the next business day. Since I couldn’t get time off right away, I returned a few weeks later, trusting they’d honor their word.

They said they’d “take care of it.” But when I picked up the truck at closing time, I saw that absolutely nothing had been done. I asked why, and was told the fleet company hadn’t approved the repair—meaning NTB expected someone else to pay for damage they caused. Then the employee suggested I contact my insurance to cover it.

Let me be clear: NTB damaged my rims and then refused to take responsibility. Trying to pass the buck to my fleet company or insurance is unacceptable.
If you value your vehicle and expect basic accountability, I’d think twice before trusting NTB with your business.