Newcastle United Reviews 

Visited the club shop with my 9 year old son. I had imagined something far more impressive than it actually was. Staff looked disinterested, store was dirty and unkempt, no sizing charts next to the clothing. What exactly is a child’s medium?? Most of the alphabet out of stock for printing on the back of the shirts, no tills working upstairs, no obvious signage in the store. Had to search for the way back downstairs. Long queue only to be greeted by small sign saying no cash. Not impressed at all. Bearing in mind the average person must spend £100+. Completely unprofessional set up, needs a major overhaul.

Given Stadium tour for my home town club Newcastle United. An excellent experience shared with with my wife and Grandson Thomas as a birthday gift. Had a brilliant tour and tour guides Keith and Jack were very knowledgeable and humorous which enhanced the experience. Would highly recommend to all Toon fans.
HWTL⚽️

Did the stadium tour last week. Only £18. Carol and Keith were EXCELLENT hosts and very informative.

I ordered 2 newcastle shirts almost 3 weeks ago and i have not got them and i have chased them and castore about it via email theyve not helped to sort the problem out as im still waitin and they dont give a care about there fans

Absolute joke set up

Very poor experience online to order tickets for the Southampton game why on earth wait in a que for 45 minutes and then get redirected to online is available state error is available, obviously it depends on who you know

Thank you so much for your time

We really enjoyed the stadium tour! Thanks to Carol and Lee who were excellent tour guides! Both Carol and Lee were very knowledgeable and engaging!

Karen is uneducatable and does not understand that drone laws and public photography is NOT illegal and she does not control the airspace or public filming. If she hadnt had a hissy fit she would never be the video. Absolutely appalling way to treat a member of the public. The CAA own the airspace. You are NOT in a no fly zone. There is no privacy in a public soace. Shame on you karen.

Disgraceful, arrogant and ignorant woman here!
What great staff you have there! Cartoon Army indeed!
YouTube search:
We Don't Want You Flying Over The Stadium! It's A NO-FLY ZONE!

Check out how Newcastle United staff treat a member of public performing a legal activity
Type into YouTube, we don't want you flying over the stadium!
It's a no fly zone, random outings audits.

So disappointed today, I called the box office to see if I could get a ticket to the away game at Southampton in the cup. The lady on the phone's attitude to me was not good atall. As soon as I said I'm not a season ticket holder her attitude changed. The club is better than that! I may not be a season ticket holder but I have traveled from Exeter to Newcastle and watch them many times. I have supported and been to watch them even in the bad times when we dropped into the championship. Absolutely gutted to be spoken to with an attitude like that by an employee of this amazing club.

I would give no stars if possible!!

Returned several football shirts on 28/11/22 and am still waiting for a refund on 04/01/23. Despite chasing several times my emails have not been acknowledged.

Whether the fault lies directly with the club or with Castore, the customer service is SHOCKING.

Have been a loyal supporter and regular shopper since 1997.

You online shop is a complete let down to your club!!!
Shirts ordered not received ( for a special birthday😡😡😡😡)
Emails not answered
Complaint x2 not answered
Still no shirt
Calls to Newcastle united - nothing to do with us!!!!!!
One very upset customer

Best club in the world! Just ask Bigfrankchippa 👍🏻

The club shop is a joke you order goods that do not arrive and Castor do not answer emails avoid at all cost

I have taken corporate all over the uk and a few stadiums abroad. And Newcastle are the worst by a mile. We had a box of 8 for the season, the food is as close to school dinners as you will ever find, the service is very poor on more than one occasion we’ve had guests waiting for a drink for an hour, and we had the full drinks package.
The food was pretty much always cold as the buffet didn’t really work. The choice is pretty much chicken or beef,
The management never come to your box to see if everything is satisfactory.
We’ve had people come drunk in to our box from other boxes and we’ve had to eject them ourselves no security. We’ve had to stop fights in the toilets on more than one occasion. For us it lacked so many things and a poor choice on our behalf, a lot of money for a very poor product.

What a difference!
Pre - takeover, dealing with the club regarding Hospitality was a nightmare! Access not easy, personal contact virtually impossible and generally a chore and unpleasant experience.
Post takeover, it couldn't be more different. I needed some help with changing my booking for the Palace game and therefore tried to contact the Club. I got straight through on the phone and spoke to Scott. This gentleman was friendly and helpful throughout the call. He understood what I wanted straight away and sorted everything, apparently with ease, acting in a courteous and professional manner throughout. This was the kind of experience that I would expect from a Club of Newcastles stature so thank you NUFC for restoring my faith in the Club and to Scott in particular for all his help. Keep up the excellent work that you're doing both on and off the field and good luck for the future.

What an absolute honour it is to be a Newcastle fan. Exciting times if you follow our great club. Second bottom of the premier league and the best supports in the world.
Great owners, that have transformed this club in eight weeks, it’s amazing to be treated as an important part of the club.

Don't go Mike Ashley you are the best thing since sliced bread you've given the Newcastle fans what they deserve nowt

This club how they handle fans and season tickets is a laugh.
Waiting over 1 hour to ask a Q about season tickets is a joke. How many people have they got answering the phones 1?
Still waiting for 2 tickets for a match and bought them over a week ago. The match is in 3 days time and i have to go somewhere on friday and going to the match in the midlands straight from London so if the tickets dont arrive by Friday the cant go to the match. These are a joke.

Hiya Jib
who is he doing to sell the club to this time
lol