Nura Reviews 

Nura site was always easy to use and their products, in my opinion, are the best value by far. Truly great sound quality, for anyone, that easily rivals any other earphones touted as being the highest quality. And yet available at more than fair prices. Yes, you have to trust that their tuning app will work properly, and I say that it does, perfectly.
Nuratrue Pro's are still available branded as Dell Perl Pro, and they are worth every penny. I am sad that the other products from Nura are no longer available. My overall favorite was the Nuraloop, which I found to be the most convenient to use at work everyday, but still had outstanding sound. I'm hoping a similar product will eventually be offered with upgraded features and performance, at hopefully a lower price than the Denon Perl Pro.

Super expérience avec le casque nura . Il isole bien du bruit et un son bien détaillé et de basse .

I currently have two headphones Audio Technica and Nura. Out of these too I have to say that I'm more satisfied with Nura. I have never felt like I'm in the middle of the band or orchestra like this before. The sound quality is great and the spectrum and positioning of where every sound channel comes from is even better.

Køb intet fra dette elendige firma. De har solgt sig selv til Denon og yder absolut ingen service til eksisterende kunder. Har en ødelagt charging casse til NuraTrue Pro's som ikke kan erstattes. Der er ingen hjælp fra Nura til at komme i kontakt med Denon og købe et erstatnings case...

Company continues to steal from me every week trying to charge me again and again for the same subscription. All started when denon took over so clearly they bought a company and thought they could just steal money to make it worth it. I have cancelled the subscription and still charging my account on a weekly basis. Worst part is when cancelling they are telling me I need to pay to return the product or pay to buy it both at the same price of roughly £50

Impossible to Return! Don’t get trapped.

Die Nurabuds haben einen ganz akzeptablen Klang! leider war nach einem halben bis 3/4 Jahr die Akkuleistung komplett hinüber, sodass die Kopfhörer nurnoch maximal 20-30 Minuten halten. hab mir andere von Phillips bestellt. nicht nochmal!

Never been able to use . I keel cancelling the payment but they just keep reinstating. Been going on for over a year.
They need to stop doing underhand things. and provide a service.
Poor communications .
Can anyone help please. ????!
STAY AWAY !! No morals . People you have been warned!

By far the worst quality product I have owned and service received.

Owned a pair of Nura True for 15 months and use them normally and sparingly.

They suddenly stopped charging so I went to the service team who refused to help until I presented a receipt. Once presented still refused to help or offer any sort of support.

The only response was, we no longer make that model so can’t replace or refund.

Poor poor product and poor poor service. Do not buy!

Actually rubbish. People who rate this scam company highly are deluded by marking nonsense. They tell you how great they are tailored to your unique ears but that is mental because they don’t sound that great at all. I paid a heck of a lot of money for the nuraphones 3 years ago and to use them I’ve had to pay a subscription of £12 a month which I regretted immediately. Cancelling my payments now are extremely difficult as I have to send the phones back with no damage or pay for the nuraphones again… just to cancel a subscription. That is ludicrous. I’ve paid more money now than double for a set of Apple AirPod Max which sound phenomenal. And now I have to pay to cancel a subscription for something I no longer use? Unacceptable

I can't connect to the sever for over 3 months and they are still taking my money. tried deleting and reinstalling the app but nothing works

Nura headphones stopped working 6 months after purchase, you get what you pay for so just bought some airpods, soon after i contacted Nura to cancel my subscription to Nura Now, got no response, used a return email, and then used their contact on the site, no response what so ever, thankfully the card i had on file expired in June, funnily they keep sending me arrears notice to which i reply to every one saying to cancel the subscription, still no response from the company, the customer service is non existent and embarrassing for the company. i have now referred them to the Australian Competition and Consumer Commission and reported all of the transactions past the date of my email requesting the subscription to be cancelled to my bank, i will continue to help steer any friends and family away from buying anything from them, ever

I would have given less than one star If I could. Not a bad headphone. However their idea of customer service is beyond disgusting. I have been trying to send back one of their products for months. They just ignore your emails or reply with some nonsense that had nothing to do with what you want. They would cut my subscription off when I haven't paid. Which I understand. However when you pay They turn on the subscription for a week or two and then charge you for a full month again. They also mislead customers telling them that things are not possible. Then change their mind and say that they are. Since they sent me labels a few days ago to return their products. They are still trying to charge me everyday. Oh and they mislead you with the free upgrades that you should get every two years. On one of my products I had for 4 years before offering my an upgrade. And the upgrade they offered they knew full well I already had.

Nuraphones are hands down the best headphones I have ever owned and their customer support has been top notch.

The cancellation process is purposefully made as convoluted as possible in order to keep taking your money. I’ve sent my product back and followed process and I’m still being charged 2 months on. There is no contact number, and no way to get in touch with any actual person for support. Regardless of what the product is like, this company is a money grabbing scam and legal action should be taken against them.

I've been with nura since the nuraphone and really been happy about the product as well as the nuraloop which I backed on kickstarter.

It seems however that they are stopping to support the products. I wanted to buy new meshes for my Nuraloop and was told that they are not planning on restocking anytime soon. They suggested I could buy a bundle including new ear tips which would imply that I would have to pay 8 times as much per mesh and would have a lot of unneeded ear tips. What a waste of resources. I might survive the higher price, but I can't support such a lenient attitude to resources.

Stay away from these scammers. Ordered a charging box because I broke mine, they sent it from UK and I am in Europe and it got stuck in the customs. After two weeks I refused to accept it anymore and asked for a refund, they said they'll refund me when they get the product. I have proof from UPS that it was returned to them, they claim they never got it although I jave a damn proof that they do, and they won't refund me. Pure scammers 🤮

Got mine (nuraloops) as a christmas present from my wife (would have preferred coal).
It has been nothing but ongoing issues. Microphone, might as well just use a can and string, no one can hear a word you say. This is not an issue, I rarely talk on the phone. Listening in wind? forget about it, the wind will push the bottoms making it impossible, same goes for rain, wearing a hat, beanie or hoodie. So had to disconnect the bottoms, really impractical. Sound quality is average, definitely not worth the price. Also they dont have a live help desk, only a website which tells you to reset, well mine says Error (hidden), when I try that. 5 days for an answer by mail, lets be honest, most people will by a new headset within those 5 business days. I hate these headphones, it has been an ongoing nightmare, I probably need to make so sort of satanic ritual to lift the curse and kill this garbage demon which is Nura.

I recently lost my Nura True earbuds on a run and as a nuranow subscriber, I thought I could get a hassle free replacement, which apparently I can according to the website. I went through all the steps and got an email back saying that they will send me a confirmation email and a dispatch email soon in return for a £40 replacement fee. Now the £40 has been taken out of my account but I am still waiting on a confirmation email or anything at this point after sending several replies. They have been great so far as a product but their support seems to be lacking...
*Edit - they have now replied, still waiting on a replacement though

I've finally got some reply from Nura after writing in Trustpilot. I don't know what happens if one does not compliant, they will be left in a limbo. To cut short they decided to replace my faulty unit immediately which was paired and functioned flawlessly. It performed well and i was happy with it. The unique sound mapping is revolutionary. However it doesn't mean service should be compromised especially on a premier priced unit. Hopefully Nura improves under Denon.