Nuscents Reviews 

375
•
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Live there’s wax melts bought a few now long lasting aroma in living and into hall and will definitely buy more from them. Still awaiting recent order but last order amazing

Beoordeeld met 5 van de 5 sterren

I'm so excited for these fragrances; Perfect for the end of Summer/transition into Spooky Season! I have a number of favourite fragrances on this site but these ones from the new Autumn Collection ar... Toon meer

Beoordeeld met 5 van de 5 sterren

Ordered some wax melts in the early hours Monday morning received today! Super quick delivery! I have big open living room and it smells absolutely divine! The Dettol melt is in my downstairs toilet... Toon meer

Beoordeeld met 5 van de 5 sterren

Really love these wax melts they are strong and the smells are incredible probably my 4th purchase from nuscents and such a wide range of scents highly recommend.

Bedrijfsgegevens

  1. Cosmetica winkel
  2. ook in
  3. Kaarsenwinkel

Geschreven door het bedrijf

If it's fragranced, we love it and live it. We produce wax melts, candles, Eau De Parfum, soaps and other cosmetic & home fragrance products in the UK. We strive to offer value for money, proudly creating a lean and efficient business operation so as to produce the UK's best value wax melts from any private VAT registered Ltd Co without removing cost from our product. Our designer inspired Eau De Parfum have been curated over the course of four years, produced and sold both retail and wholesale, with a constant development on scent - we strive to have the closest match possible, with good strength and silage, at a fraction of the cost. All our cosmetics adhere to UK cosmetics regulation and are produced in the UK.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

375 reviews

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4,7

Alle reviews

(375)

65 reviews in de afgelopen 12 maanden

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Beoordeeld met 2 van de 5 sterren

first and last time i would order i…

first and last time i would order i normally order else where and always happy but thought i’d try a new company for something different these wax melts have little to no smell atall i put 2 in different rooms had a very slight smell which i could only smell for about a hour the usual company i order from lasts all day amd the whole house smells lovely i will definitely be sticking with them i don’t recommend this company for wax melts

20 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great value for money

Ive been ordering here for a couple of years and never been dissapointed! Very fast delivery and the wax melts last for ages, they always smell amazing and the parma violet is my absolute favourite! This recent order is my first in a while and the service is still excellent! Very happy with my purchase! Thank you.

18 oktober 2025
Review zonder uitnodiging
Logo Nuscents

Antwoord van Nuscents

Thank you for your review Shawna, we appreciate your support and feedback. Please reach out to us if you ever have any issues with our products. Have a wonderful evening ❤️

Beoordeeld met 5 van de 5 sterren

Great prices and delivery

Great prices and delivery. The waxes smell wonderful and I've already ordered my second lot. My favourite is Black Cherry which is mouth watering

1 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great products and excellent service

Great products and excellent service! Order arrived quickly and kept up to date with dispatch and delivery. I recently went back to reorder the mademoiselle room spray (because it smells AMAZING) and they were out of stock. I messaged asking when they were due back in, had a really fast response and they were restocked later that day 😊 I even got an email advising of the restock at the time I was advised the would be back online. Couldn’t be happier.

11 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent

I'm a fairly new Nuscents customer, and I have been very impressed so far.
There is a huge range of scents to choose from in their wax melts, and the ones I have tried so far all smell amazing.
Their website is easy to navigate and place an order, there are really good offers available across the website, and the dispatch of my orders has been amazingly speedy.
A happy customer. Would recommend.

10 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Smell amazing

No problems from ordering to receiving my order,wax melts smell amazing,really happy with them,will definitely order from here again.

11 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Waxes are great

I used to buy my waxes from a friend who run her own shop but sadly she had to close, so in came google and Nuscents I thought I would give them a go and so glad I did.
The scents are excellent some stronger than others but all smell amazing, the prices are excellent.
Ive been ordering for a while now and would not go anywhere else and would highly recommend.

7 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have been using Nuscents for a while…

I have been using Nuscents for a while now. These are the best wax melts I have come across! I absolutely love all the laundry scents! I accidentally put the wrong address on my most recent order and nuscents have kindly replaced free of charge even though this was completely my fault! Absolute 1st class customer service!! Many thanks Nuscents!!!

2 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Been using nuscents for a while now…

Been using nuscents for a while now love the wax melts..have tried different companies but nuscents are the best! Anyone that comes into my house always comments on the smell and how strong they are think I’ve only ever had 1 that I couldn’t smell out of all the orders I’ve received

23 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent ⭐️⭐️⭐️⭐️⭐️

I’ve been buying from Nuscents for years and wouldn’t go anywhere else! Their wax melts and room & linen sprays are incredible—long-lasting, high-quality, and the scents are just gorgeous. You can really tell they put care into every product. Highly recommend!

7 juni 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Total waste of money! Awful!

I buy lots of wax melts from various suppliers. I spent around £40 on different fragrances from Nuscents (as reviews seemed very good). I am honestly terribly disappointed and feel that I have totally wasted my money on these melts. I have so far melted x6 different fragranced snap bars and have found all to barely smell at all. I would warn against buying from Nuscents and I myself certainly won’t be buying from them again.

** UPDATE: in response to your reply below. I already use electric and tea light burners for my waxes. Yes, the cookie dough was marginally better than the others, in as much as there was actually SOME fragrance! The others are (as stated before) a complete waste of money. Clearly, I will just have to chalk it down to experience, and hope others don’t make the same mistake as I did in purchasing from you.

4 juni 2025
Review zonder uitnodiging
Logo Nuscents

Antwoord van Nuscents

Hi Kim,

Our wax melts have a full 10% fragrance load. On top of this, we have many which are absolutely potent - including some of the 20 you've purchased - namely Sweet Pea, Almond Milk & Honey, Cookie Dough, Bakewell Tart and Black Cherry.

You've purchased from within initial batches on our brand new clamshell design - these are all batched (left hand side of the label, initial batches of our new wax melts were signed off on the same batch numbers), signed off, tested and can be traced through other customers, who've been leaving us positive feedback - even on the Cookie Dough you left a negative review of on our website, which is stark to the four other responses we've received. Same product, same batch.

You purchase lots of wax melts, likewise we've sold lots of wax melts over the course of six years - thousands each week. We understand our product to require a little more time and heat than many wax melts to get going, but in return you get a slower burn and longer scent throw. This is explained on the extended information section of the product pages, and furthermore in help blog posts we've written in the past.

There has to be an in between. We've provided a product with a full 10% fragrance load - three times higher than store bought wax melts, and at the offer price of £2/50g wax melt - and with some of those fragrance oils you've purchased (we purchase in kilo multiples), reaching £85/kg, which is significant. Those, specifically our version of Almond Milk & Honey, Florida Orange Grove, Lime Basil Mandarin and Sweet Pea, have been purchased because they are the very best versions we've come across. Same again for Black Cherry at around £70/kg, which absolutely stinks, and Strawberry Shortcake circa £65/kg - all beyond the £45-£50/kg we could purchase alternatives at.

I ask of you to try our product again - they prefer high wattage electric wax melters/tealight melters with a standard four hour tealight (not oil burners), give them a bit more time than you usually would (you'll know they don't even begin to melt as quickly) and try them again - as clearly something is going wrong here - and across many fragrances. You've identified yourself the number of positive reviews we've received; and in such a competitive field, businesses of our size cannot afford to cut corners or be inferior to what is out there. There are reasons we stand by our product, and the advice given above, which should help your cause as you continue on with our products.

Once more, I urge you to try our wax melts again. One star is in no way representative of our product, nor even the service you've received.

Beoordeeld met 5 van de 5 sterren

These wax melts are fantastic-don’t…

These wax melts are fantastic-don’t hesitate get your orders in!! This is my 2nd order and I only received my 1st order about 2 weeks ago!! I loved the wax melts that much I also strongly advised my sister to order from you and she got hers today and immediately has re-ordered too!!! I have a large open plan home and I could actually smell the scent outside were I had the windows open!! That’s when I knew I couldn’t gate keep these fabulous waxmelts!! Nuscent please please keep these wax’s going so many companies state the ‘overwhelmingly strong scent throw’ however they barely have any scent to them but you don’t know until you’ve ordered or they give u a sample that’s really strong, you order and the others are nothing like the strength of the sample.

14 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

DON'T HESITATE ORDER NOW

Was my 1st order so didn't know what to exspect. But i need not of worried they are very strong smelling and lovely. Will defo have this company in my favourites and they are now my wax providers. So will be ordering plenty more and telling my friends to order😁

26 april 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I received my order and I had to return…

I received my order and I had to return some items. My return has been received by this company on 22/04/2025 and there was no acknowledgement of this and I have sent numerous emails asking for my refund to be processed and no reply to any of them. Shocking cut service from Nuscents. Please stay clear of them.

22 april 2025
Review zonder uitnodiging
Logo Nuscents

Antwoord van Nuscents

Hi Susan,

Your order was opened and checked and refunded this morning prior to this email. Unfortunately we process refunds at set times, and not immediately after receiving back.

We're sorry for your experience, but thank you for trying our products.

Beoordeeld met 3 van de 5 sterren

Misleading marketing

Their wax melts smell amazing — the fragrances are strong, last a good amount of time, and there’s a really wide selection to choose from. It’s clear that a lot of thought goes into the actual scents and formulas, and for that, they deserve credit.

However, I can’t ignore the issues with their marketing practices. For well over a year, I have been receiving email after email warning that their XL bars are about to be discontinued. Yet every time I check the website, the XL bars are still available, fully stocked, and often promoted again a few weeks later. It’s clear at this point that these emails are just a tactic to create a false sense of urgency and push more sales. It feels misleading, and frankly, it’s disappointing to see a company with such great products resorting to dishonest marketing.

I want to love this company completely because the actual wax melts really are excellent, but the lack of honesty in their communication has definitely tarnished my experience. If they focused more on the quality of their products — which is genuinely strong — and less on manipulative marketing, they would easily be a five-star brand. Until then, I can only give them three stars.

27 april 2025
Review zonder uitnodiging
Logo Nuscents

Antwoord van Nuscents

Hi Holly,

Thanks for your feedback, but it's definitely not misleading, though we can see your frustration. Here's an explanation;

We first announced the discontinuation in June of last year. At this time, we planned to switch to another product produced in a silicone mould and then packaged as per our existing XL Wax Melts. We had designs and samples sorted, though a breakdown in communication between us and the silicone manufacturer led us to not continue on with this at that time.

The problem in the case in June was that switching from one product produced in a silicone mould to another - slightly thicker - would only solve half of our production/packaging issues. The product would still require unmoulding and bagging, and the labels would never truly be of a standard befitting of the scents contained within them.

We then ceased discussion about this, possibly around September 2024.

Following months of discussions and work with a clamshell manufacturer, we again announced late February of a planned discontinuation of existing XL Wax Melts - and reduced the price accordingly. To begin with, we planned to continue only with a 50g Wax Melt in a branded clamshell. This, because the tooling cost alone for both a 50g and 100g product was just shy of £20k - with almost 70% of this cost in the XL, as it doesn't follow a standard template and would require what is known as an additional stacker for them to produce quickly enough, reducing the cost so as we could move ahead with the product.

Customer feedback on them being discontinued was strong, with many upset. We decided to stump up the additional cost and change over both products at the same time. We did so on a whim, and it felt too much of a change. Of course, as the product is yet unlaunched, we're yet to see the ramifications of this decision.

The emails you receive are genuine and not from a place of dishonesty - never have been. To date, we have invested the full cost of the samples and tooling, and have changed our warehouse around for the changeover, have purchased other materials required, and have completed all product labelling changeovers - near £30k before a single wax melt is produced. Updates on this have been sent via email, along with photos of the new product design, which are also shown on our social media. We can't design them ourselves - these are genuine product replacements.

That you've received emails possibly 2-3 times a week is an indication that we're running down existing stock of these products. As suggested above, the price on these (and our 50g) have been significantly reduced - and with a starting block of 12,000 XL Wax Melts and almost 14,000 50g Wax Melts which have to be cleared in time for the new product (due for launch the middle of May - again, noted on the emails) - we've had to do as much as we can to decrease those levels and make way for the new product.

This is further demonstrated in the available selection of scents in our XL Wax Melts right now on our website - 117 as of 28th April, when just six weeks ago there were around 230 - so definitely not as per your suggestion, fully stocked. In fact, we've not had so few a number since 2021. Again to reiterate, this is a definite discontinuation, and we're saddened that as a customer who loves our products, you believe we're trying to be dishonest and manipulative in our approach. It's honestly anything but.

Switching these products over has been a necessary evolution of our business, and hasn't been without risk which we're yet to learn of. Of course, with that in mind, the last thing we've wanted to do is annoy our customers - so we're sorry for that.

Please feel free to send us an email regarding your comments. We're happy to show you the sheer work, levels and costs which have gone into such a product changeover.

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