Nutricost Reviews 57

This company and their auto-subscriptions, are a complete SCAM! Every other subscription I have, Amazon, Chewy, Walmart, gives you the option to push out your subscription if you are heavy on product or can't afford it at the time. My order was auotmatically sent and my card charged at 12am, and when I called the company when they open at 9am, they told me I couldn't cancel! Absolutely no way, the order had been picked and shipped in such a short amount of time. I never received an email that it was coming time to ship, but I received the email that the order was confirmed. Interesting, and convenient for Nutricost, but too bad for the customer! I have been a loyal customer to Nutricost for years, either through their website or Amazon. But I will NEVER purchase this brand again. THEY DO NOT CARE ABOUT YOU!

No problem with their products. Affordable and effective. Typically buy them off of Amazon with no issues.

Nutracost shipped a container of creatine monohydrate that was inexplicably covered in an unknown oil (toxic, hazard, etc??!). After contacting customer support, they provided me with a copy and paste response referring to Amazons return policy. Never again will I order from Nutracost.

The shipping and return policy and process is a joke. When the order is wrong and you need to return the item, it will cost you additional money. First you pay shipping. Then you pay for insurance IN CASE you need to return the item. Then when you go to make the return, they charge as much for pickup as the product (multivitamins in this case) costs. If you want to pack it back up and take it to a shipper yourself, you will still have to put in a credit card to proceed through checkout. Definately NOT worth the few cents cheaper.

I ordered Vanilla Whey Isolate and it is not isolate. It is regular whey. I intentionally get isolate so that it doesn't have the chaulky taste and texture of regular whey when added to oatmeal and shakes. I don't trust this company. I can't find a way to leave a review on their website or to ready any comments on the products review. That doesn't inspire confidence.

Horrible! It’s in the name and I should have known better. Don’t ever sacrifice price for quality when it comes to your body

I requested a certificate of analysis on a resveratrol product. I ended up placing the order before receiving the COA as I wanted to use the 40% off promo before it expired. The COA showed nothing about the purity or concentration of the product, only that is was within limits of various poisons such as arsenic. I requested to return the remaining 5 bottles of product. I received an automated response to "hang tight, your return is under review" and it noted the $11 return fee. Two weeks have passed and not a word from this company. I will never purchase anything from this sham company again.
Update: I received a return authorization within 1 hour of posting my review. Although the return label was issued on 12/15/25, it was dated from 12/4/25 with a deadline of 1/1/26 which was not a problem as I sent the items out the next day. I received credit upon delivery, less $11.19 for UPS shipping charges.

Company sells garbage!!! BUYER BEWARE.
I emailed them and asked about their COAs. They will not provide any COA. If you’re reading this, that should be enough for you not to buy anything from them. I’m all set. They say their products are 3rd party tested but won’t supply a COA. HUGE RED FLAG 🚩
They are likely buying their products in China and having a US lab manufacture them. Or should I say fill the bottles. People, spend the extra money and got your products from known company. Not shilling for anyone, but there are so many long standing companies.

If you want your shipment within a week, you better order 2 months in advance. These guys DO NOT get in a hurry.

I ordered two bottles of NMN from Nutricost. It took forever to ship, and when it finally arrived, they only sent one bottle — yet they charged me for both.

I tried contacting customer service: their listed phone number doesn’t exist (it literally says “number not found”), and their email goes unanswered. I have sent multiple emails with no response. This is not just bad service, it’s non-existent service.

I’ve been left with a partial order and no way to get a refund, and it’s clear this company has zero interest in customer satisfaction. Avoid Nutricost — they are unreliable, unprofessional, and unresponsive.

I can why Nutricost is currently on the receiving end of several class action lawsuits claiming the co mislabels its products(plural). Customer service is impossible to reach over the phone I emailed them to request certificates of analysis for 2 of their supplements.Citing proprietary concerns they emailed me back they cant do that. All they could do is show me the product had no contaminants. BIG red flag when any supplement co wont show you a COA crucial for proving the authenticity and dosage of ingredients in a dietary supplement. Too bad they're weren't always like this but they really have gone down the toilet

Unfortunately, I didn’t check Trustpilot earlier. I ordered from Nutricost for the first time during their Black Friday promotion for two protein isolates. After completing the purchase, I added a creatine to my cart just to see the discounted price. To my surprise, a few hours later I received an email confirming that the creatine had been purchased—without my authorization.

I immediately emailed Nutricost twice, but received no response. After a few days, I called and spoke with customer support, who were not helpful at all. They told me that once I received the product, I could go to the portal and print a return label (which is incorrect). Only later did I find out that I would have to pay for the return myself because I hadn’t purchased their “insurance.” I’ve emailed them several more times since then with no response.

On top of that, the protein isolate tastes bad—this is the first brand I’ve tried with such an unpleasant taste and smell.

I definitely do NOT recommend buying from Nutricost!

As someone new to supplements, I selected this company because they offered Free Returns and Package Protection (which includes a small add-on fee). This is an absolute false statement, on my second order I had 1 of several products that did not agree with me and when I contacted Nutricost they said it would cost me $20 to return it and the refund less than the purchase price (this was after several phone calls). I was already irritated because right after submitting my second order, I received an email about special pricing that would have saved me $10. I inquired about a price adjustment and was told there's nothing they could do. I don't waste time on companies like this and no longer do business with them.

I ASKED A SIMPLE QUESTION TO CUSTOMER SUPPORT: ARE YOUR CAPSULES (MUCUNA PRURIENS) SUPPOSED TO WHITE OR BROWN? MINE ARE BROWN, BUT OTHER REVIEWERS STATED THAT THEY HAD WHITE CAPSULES. COLOR IS NOT SUBJECTIVE. AFTER AN INTITIAL REPLY STATING THEY WOULD GET BACK TO ME IN 3 DAYS, NO RESPINCE AFTER A WEEK AND A HALF ... DESPITE CONTINUED INQUIRIES. THIS REALLY MAKES YOU WONDER! ARE THEY HIDING SOMETHING? IN ANY CASE, THIS GRETLY DAMAGES THEIR CREDIBILITY. BUYER BEWARE! I WILL NEVER ORDER ANYTHING FROM NUTRICOST AGAIN!

I ordered 300 dollar worth of product . Two of them are not worth the money they don’t work . But mostly the price is not any cheaper than others and the customer service is horrible . They have maybe 3 people in total working in customer service . The messed up the address. And I had a hard time getting the products . Nutricost told me they can’t change the address when fedex tells me it’s the sender that can do it . I didn’t want to be judgmental so i ordered a second time with them . It was worst . They said they had a glitch and send a partial order after 8 days . And the product they send never arrived . When I called them they said they can’t help me . It’s a bad company . Some products do work but you can get those anywhere on Amazon . If you care about your time and money . Don’t bother with this company . They are not standing behind their product . They even want to charge you a return fee for products that don’t work .

I use their products, I don’t order from their website. I get mine thru TEMU which is cheaper than Amazon and they ship right away from Utah.

I ordered a 5 lb tub of whey protein isolate. It arrived from Amazon with a small crack in the can. I didnt want the headache of driving to the closest whole foods 8 miles away so i contacted Nutricost directly via email asking if i can take and put the product into gallon zip lock bags and if the moisture added will damage the product as it will take me 3 plus month to use as i drink one a day and it has 62 servings.
LEX (from nutricost responded and asked for my amazon order number) i found it sent the email and he responded that Amazon has verified delivery of the product and i should contact amazon.. I never asked for a return! I want to know how to make my product not go bad! Remember LEX in customer support

I take Nutricost products since many years. Last few months in many orders the articles were defective and caused belly irritation, inflammation. Last package I opened last week caused strong stomach pain and diarrhea. These products are dangerous and I am not going to order anything here in future!

My review is about the quality of the products. I use them for a ‘mito cocktail’ to treat a health challenge I have. I transitioned to Nutricost supplements from highly renowned brands because of the prohibitive cost. I’ve been on the Nutricost products since over two years ago with absolutely no adverse effect vs when I was using the high-end products. To me, that is a good quality product. I’ve never bought them from their webpage, but from amazon. I hope this review helps!

I have no issue with products. My issue is with delivery service. No, I won't deal directly with Fedex. I purchased from Nutricost. In my opinion it is Nutricost's responsibility to ensure delivery service they have chosen perform as expected.