North Valley Metal Reviews 20

My builder constructed a two door garage for me, finishing the project in the spring of 2023. By May 2025 I needed to replace two of the keys (one was damaged when I left it in the garden overnight). North Valley Metal supplied the doors to my builder originally. I therefore contacted them enquiring how to obtain a new pair of keys. I was asked to provide photos and was then given a Proforma order form. I paid online and the keys arrived the next day, with batteries installed. I didn't know how to pair them, so returned to the NVM Group website and received, the same day, instructions on how to pair the keys to the doors. The staff are knowledgeable about their product, and efficient. I was very happy with the transaction from start to finish.

I recently ordered a new motor from NVM for my roller shutter garage door. They have been an excellent company from day one. My old motor had no label or type on it except the NVM name I called them and they advised what type of motor I needed. As I am just a welder I then had to ring them again about the set up which they talked me through. Brilliant company if only everyone could be this way.

Terrible company. Young girl answers. No idea. Gets order wrong. Says one thing and never does it. Left with wrong order. Not a good company from my experience. Be careful.
A & A.

Calls answered within 5 rings, information obtained right away by their friendly, helpful and knowledgeable staff and parts with me as promised - sometimes within 24 hours of ordering.

I've been a customer for 17 years, products are good quality and good value. The staff are really helpful an knowledgeable. They offer a free delivery once a month which is a great help, would highly recommend.

Excellent customer service, delivery time and after sales is always 10/10

Three years ago I bought a roller door motor from NVM after detailed discussions with sales and technical staff. I was particularly impressed with reviews, value for money and warranty. Unfortunately the motor suffered a braking fault and required replacement. The sales staff were nothing short of amazing and taking an opportunity to visit the office in person, I walked away with a brand new motor pledging to return the failed item which I was able to do a week later. The new motor is working perfectly and was a direct one for one fit. It has been an absolute pleasure dealing with this company and I would not hesitate to do so again. Thank you North Valley Metals.

We use NVM for all our Motors and Remote Controls, they even include free delivery every 2 weeks
Emma Owen
Action Doors Ltd

We have used North Valley Metals for a number of years, I also used to deal with them at my previous employers. The customer service is 5 star, all staff have a vast knowledge of their products and are always on hand to help. Deliveries are quick and reliable and prices are very competitive. Would highly recommend.

Maria - DT Services Hull Ltd

NVM are a great supplier. Never any issues. Quick and reliable. Been using them for years. Highly recommend.

We have used North Valley Metal for many years and the customer service is second to none. The prices are very competitive. R & M Door Engineering Ltd would not hesitate in recommending North Valley Metal.

Superb service, communication and price

have dealt with NVM for many years now and have always had good experiencies and good helpfull service

Well.. Where do i start? This company is beyond fantastic! I would highly recommend this company to anyone. We deal with these guys on a daily basis.

Always willing to help you, best advice from me send a photo of what you want to the lovely Internal Sales Supervisor Hannah ;) make life much easier!

Built a good relationship with this company in less than 3 months.

From Courtney - Midland Door Services.

Really great suppliers ! All of the staff from office to warehouse always willing to help ! Any questions you have are always answered honestly and strait away . I’ve been going there for 10 yrs and have no complaints

I’ve worked with this company for a few years and have always had great service.

Having dealt with this company for nearly 2 decades now I have always been pleased with the delivery, cost and service they have given.

As a company we have been using NVM for years.
Lovely team to speak to over the phone and good communication/customer service.

We had an issue recently where an item we needed was not in stock but they found a way around it so we could complete our customers works.

Brilliant company to work with and would highly recommend.

Spot on service , spot on price

Great supplier, always phone up when they are going to be in the area to see if we need anything.