from Tabraj khan i sent three stars by accident because of rush. The driver is nice and polite with also good attitude, guided us nicely with no problem
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Lees wat reviewers zeggen
Lovely drivers, patient and arrived early so we could leave promptly. Only issues were real difficulties getting hold of the company by phone. Speedy responses to emails (literally by return in som... Toon meer
Bedrijf heeft geantwoord
We used Worthing Coaches for a recent 4 day rugby tour to Holland. Despite the best that the UK's crippled infrastructure could throw our way over the Easter weekend which resulted in c8 hours just to... Toon meer
Because the company I used now comes under the National Express umbrella, the process of booking and paying felt very disjointed as apposed to the normal process of dealing direct with the coach comp... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
National Express Transport Solutions is composed of the UK’s leading coach hire specialists providing ground transport solutions for any occasion, whether you have a small group travel requirement or you’re needing transportation for 1,000+ passengers - we have the travel solutions for you! With over 90 years combined experience, both The Kings Ferry Group and Lucketts Group are long-established providers of corporate travel, private hire, commuter coach services and touring holidays. National Express Transport Solutions is located throughout the South, South-East and East Midlands of England, consisting of 9 of the UK’s biggest coach hire companies; The Kings Ferry, Clarkes of London, Stewarts Coaches, Woods Coaches, Lucketts Travel, Coliseum Coaches, Mortons Travel, Solent Coaches and Worthing Coaches brands. We are an award-winning company within the coaching industry with our outstanding customer service, expert-led sales team and professional and experienced drivers. We have experience in all types of coach hire including contracts with the sporting industry, large scale events and package holidays. There’s a reason we’re rated ‘Excellent’ on TrustPilot. Any vehicle, any time, anywhere.
Contactgegevens
The Travel Centre, Eastcourt Lane, Gillingham, Kent, ME8 6HW, Gillingham, Verenigd Koninkrijk
- 03301 358 469
- quality@thekingsferry.co.uk
- nxts.nationalexpress.com
4,5
Uitstekend
1K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent Driver
Nigel was an excellent driver. He arrived on time and we reached our destination when he said we would. A really nice person
17 augustus 2024
Antwoord van Transport Solutions
Thank you for your positive review, it's great to hear you enjoyed travelling with our driver Nigel.
With kind regards,
After Sales & Client Support Team
Smaller coach on the return (not enough room for everyone)
On the way there the coach was phenomenal and the kids really enjoyed their experience. Unfortunately on the way back, we were given a smaller coach which couldn't fit everybody on and so 2 of our leaders had to go via public transport on a 3 hour journey home.
12 augustus 2024
Antwoord van Transport Solutions
Thank you for providing feedback on your hire. I can confirm we have received your email regarding the return journey. We will of course reply to this once the investigations been concluded.
With kind regards,
After Sales & Client Support Team
Exceeded expectations.
Lovely drivers. Good efficient service. Always possible to get through to someone at the office. Great coach too. Exceeded expectations in every way. Thanks Lucketts 🙏🙏
12 augustus 2024
Antwoord van Transport Solutions
Thank you for your lovely review, we'll be sure to pass on your kind comments to all of the team.
With kind regards,
After Sales & Client Support Team
Everything went smoothly
Everything went smoothly. The driver was excellent and very careful. Time keeping was good too in
10 augustus 2024
Antwoord van Transport Solutions
Thank you for your positive review, we're pleased to hear your hire went smoothly and you enjoyed travelling with our driver Jordan.
With kind regards,
After Sales & Client Support Team
Bad Smell from Coach Bathroom
We used two coaches to leave from and get back to London. The drivers on both journeys were very kind and helpful. However, there was an awful smell from the coach bathroom on the way back to London and it made the journey unbearable.
5 augustus 2024
Antwoord van Transport Solutions
Thank you for your feedback, I'm sorry to hear that your return journey wasn't as comfortable. We'll ensure this is passed on to our maintenance team to check the vehicle.
With kind regards,
After Sales & Client Support Team
Loverly coach well cleaned and a very…
Loverly coach well cleaned and a very good and respectful driver
11 augustus 2024
Antwoord van Transport Solutions
Thank you for your review, we're pleased to hear you were happy with your coach and driver.
With kind regards,
After Sales & Client Support Team
Trust This Company To Deliver
Scheduling our coach for hire was easy. Our driver arrived a full 30 minutes early, he helped load our luggage, the coach was clean, and the ride was comfortable. We arrived at our destination right on schedule. Trust this company!
4 augustus 2024
Antwoord van Transport Solutions
Thank you for taking the time to leave a positive review, we're delighted to hear you had a great experience booking and travelling with us.
We hope to welcome you on board again in the future.
With kind regards,
After Sales & Client Support Team
Really good service from booking to…
Really good service from booking to pick up. Highly recommend.
3 augustus 2024
Antwoord van Transport Solutions
Thank you for your positive feedback, we're pleased that you were happy with our service.
With kind regards,
After Sales & Client Support Team
Highly recommend
Highly recommend - Seamless booking process and drivers were so accommodating, professional and friendly.
2 augustus 2024
Antwoord van Transport Solutions
Thank you for your positive review, we're pleased to hear you had a great experience booking and travelling with us.
We hope to welcome you on board again in the future.
With kind regards,
After Sales & Client Support Team
Helpful sales executive and driver
Helpful sales executive and driver
Information from us was passed to the driver. Driver is flexible to accomodate small changes in the journey.
Driver is friendly and helpful. Sales executive is also helpful and prompt to reply emails.
1 augustus 2024
Antwoord van Transport Solutions
Thank you for your positive review, we're delighted to hear you had a great experience booking and travelling with us.
We hope to welcome you on board again in the future.
With kind regards,
After Sales & Client Support Team
Wrongly accussed of leaving the coach…
Wrongly accussed of leaving the coach in a state, and faced a cleaning charge of £250, once investigated, was proven they made the mistake. Company is not worth the stress and worry about being wrongly accussed. I had used them for a few years, but no longer going to use their services, the stress of planning schools trips is bad enough, without being wrongly accussed of leaving the coach in a state!
17 juli 2024
Antwoord van Transport Solutions
Thank you for providing feedback on your booking. Once again, please accept our apologies for the confusion around the cleaning charge that was incorrectly applied to your hire.
With kind regards,
After Sales & Client Support Team
Really good drivers and the coach was…
Really good drivers and the coach was very comfortable
17 juli 2024
Antwoord van Transport Solutions
Thank you for your positive feedback, it's great to hear you enjoyed travelling with us.
With kind regards,
After Sales & Client Support Team
Positive experience
Positive experience. All three coaches were on time. Managed to get us smoothly to our destination. Drivers were polite and pleasant to the pupils.
20 juli 2024
Antwoord van Transport Solutions
Thank you for your positive review, we're delighted to hear you found our drivers to be polite and punctual, we'll be sure to pass on your kind comments.
With kind regards,
After Sales & Client Support Team
Experience was great
Experience was great, we loved the coaches and had very much fun overall
29 juli 2024
Antwoord van Transport Solutions
Thank you for your positive review, we're glad to hear you had a fun trip to Bournemouth.
With kind regards,
After Sales & Client Support Team
What an amazing experience Most Luxurious Coaches
What an amazing experience and the world's most Friendliest Bus Drivers Clark's and Stewart Mercedes Benz Bus. Top of the line Coaches. I highly recommend if your Going to London and need a charter. From start to finish they was amazing and caring and give you top customer experience. The transport from London Heathrow to Dover Carnival Cruise Terminal was smooth and perfect as well as the return. They are 10 star if can rate them that high. I will definitely be calling upon them in the future.
19 juli 2024
Antwoord van Transport Solutions
Thank you so much for your kind comments, we're delighted to hear you enjoyed travelling with us. We'll be sure to pass on your positive feedback to all of the team.
We look forward to welcoming you on board again in the future.
With kind regards,
After Sales & Client Support Team
great day out
The coach turned up on time Patrick the driver was very friendly and helpful keeping us updated on route changes due to sat- nav and revised eta he loaded buggies in luggage locker and also did a check on board when we arrived back home to ensure no one had left anything behind
28 juli 2024
Antwoord van Transport Solutions
Thank you for your positive review, it's great to hear you had a good experience travelling with our driver Patrick.
With kind regards,
After Sales & Client Support Team
Great Customer Service!
The customer service I received from Pauline was impeccable and very thoughtful. I cannot fault Pauline in her service as I'll admit, I had a few last minute changes!
The reason for the 4 stars instead of 5 was because our coach driver didn't realise he was doing a shuttle and our students ended up being late by almost an hour to their event - this had a domino effect to our students at our event who were also not too pleased.
The drivers themselves were lovely, unfortunately it was the fact that they did not communicate properly regarding the shuttle that let them down. I'll still use National Express again!
12 juli 2024
Antwoord van Transport Solutions
Thank you for your positive review, it's great to hear you had a good experience booking with Pauline.
I'm disappointed that we let you down on the shuttle part of your hire, we'll feed this back to our operations team to ensure drivers are fully briefed.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
With kind regards,
After Sales & Client Support Team
Antwoord van Transport Solutions
Thank you for your positive review.
With kind regards,
After Sales & Client Support Team
Antwoord van Transport Solutions
Thank you for your positive review.
With kind regards,
After Sales & Client Support Team
Antwoord van Transport Solutions
Thank you for leaving a positive review, it's great to hear you found our drivers to be friendly and punctual.
With kind regards,
After Sales & Client Support Team
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