Nykaa.com Reviews 368

Terrible customer service. Nobody has shown up to collect the return and every customer service email is the same copy and pasting of response and it’s been 2 months of the same. Do not buy!

I ordered a pack of 3 tommy hillfigure suitcases and was delivered just one. I tried talking and mailing but nothing happened and they just called me wrong and took no accountability of their fault.
It was a prepaid order and I lost all my money and am stuck with 20% of the orders

Very bad Ms falguni Nayar the way your team is running business is pathetic
Pink sale
Black Friday sale
Weekend sale
Cheating on the name of discounting
People wasting time and then wait for months to get their products deliver
What a great site

Their delivery partner, Blue Dart, is extremely rude and often delivers packages in terrible condition. The customer service team doesn’t take any action either.
Nykaa also sends products that look used, and many items I’ve received have arrived already opened.

Nykaa Cosmetics Stardust Dual Chrome Eyeliner with Holographic Finish - Metaverse

The shelf life of the sent product is 2 years out of which 13 months has already passed now. And when I got the product, it has only 11 months to expiry.
I can accept if the product is like 4-6 months old and 1.5 yrs to expiry, but 11 months instead of 24 mnths is completely unacceptable.

Return was also not accepted when I gave this reason.

Worst app ever. The delivery agents don’t deliver , don’t call and update that the customer wasn’t available , further if you contact customer support , they repeat the same thing that we have forwarded a mail for your concern and never are they able to provide help and they cancel the call in between . Nyka is the worst app ever ,should be banned

Delivery does not happen on time and the dates for delivery keep changing without prior intimation. It's a big scam they just take ur money and delay the delivery. There is no option to cancel the order and ask for refund their app is so pathetic that it has no contact number and the chat box or help center is a uter shit not at all useful.

I have been trying to connect with your customer care for the last 30 minutes with no response. This is honestly the worst experience. Your app keeps changing the delivery date unnecessarily and the order is being delayed again and again. On top of that, no agent or service representative is responding.

This is extremely frustrating and unprofessional. If this continues, I will have no choice but to escalate the issue publicly and tag your brand along with the consumer forums. Please resolve this at the earliest.

Nykaa has become the most unreliable shopping app ever. Every time I place an order, they delay it again and again and then suddenly cancel the whole order without even informing properly. Recently, I placed an order for 5 products using a valid coupon and only had to pay ₹9. But guess what? They cancelled EVERYTHING on their own! What kind of nonsense service is this? This isn’t the first time it happened and clearly, so many customers face the same issue. Nykaa should stop fooling people with offers they can’t even deliver and fix their pathetic customer service.

I had a very bad experience with the delivery agent today. He was extremely rude and unprofessional in the way he spoke. As a customer, I expect basic courtesy and respectful behaviour, but this interaction was disappointing and completely unacceptable. Nykaa really needs to look into the conduct of their delivery partners and ensure better training. This kind of behaviour ruins the whole shopping experience.Would never shop ever again.

Stupid customer support.
Nobody knows anything. They repeat the same line everyday. I am stopping to use this app and any product of it.

I am highly disappointed with my recent Nykaa delivery experience. The delivery boy called me once to ask for my address, but he did not attempt to deliver the product. The next day, I received an update that my order was returned to the warehouse without any proper delivery attempt.

This is not the first time—previously, my order was also not delivered to my hometown, which is very frustrating.

Nykaa, I request you to please display the delivery boy’s contact number either on the app or at least in the SMS. It becomes extremely difficult to coordinate with the delivery person when there is no direct way to reach them.

Kindly escalate this issue to the concerned team handling delivery operations. I expect this matter to be taken seriously and resolved at the earliest.

Very disgusting i am very disppointed ..i ordered on 10th nov still i am not received my order i had word with Mr Vijay supervisor he had no answer when it will be deliver we already highlight this only they having a answer i called daily but still he having no answer he said this is third party so we don’t know foolish person and the most worst site nykaa don’t go with this fully fraud site and totally frauds sitting inside

Disgusting is not d word. Free products were not reflecting in my cart.. Raised complain.. Spoke to supervisor sukrani. Who said she will follow up and call back.. Nothing done.. Disgusting.. Pl stop buying from nykaa. Fake product.. Fake customer service.. Upset really upset

Fraud…. They have sent a wrong product and now my money is wasted.

Most worst online Shopping site. Never get on it you will lose your money on prepaid orders. They delays orders and not refunding your money. Go with other trustfully apps.

I had a very disappointing experience shopping with Nykaa Fashion and would strongly advise others to think twice before ordering from them. They completely fool customers by selling poor-quality products and hiding behind their non-returnable policy.

Recently, I ordered three coord sets from Nykaa. When the products arrived, I was shocked by the bad quality of the fabric and the terrible fit—completely different from what was shown in the pictures. Naturally, I tried to raise a return/exchange request, but to my surprise, Nykaa simply refused, saying these items were “non-returnable.”

This is completely unacceptable. Other trusted platforms like Myntra, Ajio, and even Amazon offer easy and hassle-free return or exchange policies, which shows they truly value their customers. But Nykaa’s approach clearly shows they only care about sales, not customer satisfaction.

I feel this was a total waste of money and an unfair experience. I’ll never shop from Nykaa again and would strongly recommend others to avoid this app and choose better, more customer-friendly platforms like Myntra or Ajio instead.

Very bad experience.. never order from Nykaa it never gets delivered.. their customer team is absolutely useless speak the same lines over & over again .. unable to answer your queries .. ordered2 lipsticks thrice & never got them .. not recommended to anyone

*1/5 stars - AVOID NYKAA FASHION*

It's been a month since I initiated a return with Nykaa Fashion, and I'm still waiting for my refund. Despite multiple follow-ups, they've failed to collect the item, process the refund, or respond to my queries. Their customer service is unresponsive, and their return policy seems designed to frustrate customers.

I'm taking my complaint to the next level and will be sharing my experience on social media and with consumer protection agencies. If you're considering shopping with Nykaa Fashion, beware: they don't seem to care about their customers' time or money. I'm not going to let them get away with this poor service, and I hope others will join me in holding them accountable.