Oakheart Property Reviews 

248
TrustScore 3.5 uit 5

3,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Korben has been the best agent we have ever dealt with. Extremely polite, friendly gentle young man who showed that he actually cared about landlords AND potential tenants as equals which m... Toon meer

Beoordeeld met 1 van de 5 sterren

Avoid Oakheart. I've already left a Google review, but felt it was important to share our experience across all platforms to help others avoid what we went through. They showed a complete... Toon meer

Beoordeeld met 5 van de 5 sterren

I cannot praise or recommend Oakheart Sudbury enough all staff are superb. They have great experience for such a young team and are always helpful and courteous. Tommy, Jess, Jack, George have all as... Toon meer

Beoordeeld met 5 van de 5 sterren

Fantastic service from first meeting through to last! Cannot fault the Oakheart Sudbury Team! Friendly, honest and always there to answer questions. The app is a great to monitor your sale. When w... Toon meer

Bedrijfsgegevens

  1. Makelaars
  2. Eigendomsbeheerder

Geschreven door het bedrijf

Founded in the summer of 2020, Oakheart is a property consultancy based in Colchester Essex, that brings together two of the regions most experienced and qualified Estate Agents. Oakheart Property want to help families put down roots in Colchester and surrounding areas, providing an exemplary experience to buyers, sellers, landlords and tenants alike. Known as the ‘Tree of Life’ the oak symbolises wisdom, knowledge and loyalty, three values that are at the very heart of our business.


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

248 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,7

Alle reviews

(248)

10 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Great team, Excellent service

I can’t praise the team at oakheart enough. Sold my property due to a seperation which is never an easy issue to deal with but it was handled professionally and respectfully. When it came time to struggle getting solicitors to action things Sammy was there to chase regularly to get the end result. Thank you to everyone for their efforts.

28 september 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Oakheart Property

It is said that divorce and house purchase are two of the most difficult things in life. Unfortunately they often coincide. Oakheart Property guided me through the purchase of my new flat in difficult circumstances. I cannot thank nor praise the team enough.

24 september 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Service

Literally the best service from Oakheart. They sold my property within one day. They kept me up to date throughout the sale and assisted with all the frustrations that come with buying or selling a property. From day one when the valuation was completed to this last week getting to exchange and completion, Oakheart have been highly professional. If you’re looking to sell a property then this Estate Agent should be your go to.

21 september 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Outstanding service.

Gigi and Darrell have been nothing short of amazing during our house buying process. Nothing has been easy from start to finish however they have gone absolutely above and beyond to ensure that I was kept updated and in the loop at all times. They’ve kept me reassured and kept me sane throughout what has been the most stressful experience of my life, they’ve responded promptly and professionally throughout and have given me as a clueless first time buyer the best advice and suggestions they possibly could have. If I ever decide to put myself through the trauma of moving again, I will ensure to use Oakheart without a doubt. I unfortunately have nothing to compare it to, as I’m new to this process. However from what I’ve seen my friends and colleagues experience with estate agents; this firm have been amazing and always as I say, gone above and beyond. Thanks guys!

20 augustus 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Perfect experience with Oakheart

We cannot recommend Oakheart enough - as first time buyers, Charlie and the rest of the team have been on hand to help from start to finish! Their professional, friendly and ‘above and beyond’ attitude stands out compared to other agents we’ve spoken to in the process. We will definitely be going back to Oakheart whenever we look to sell in future!

12 augustus 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly recommend!

We met Charlie back in January 2020 to sell one of our flats when he worked for a previous agent and we got on straight away, he went above and beyond for us so when it came to selling our other property and we saw he’d opened up Oakheart we had no hesitation in contacting him again. Charlie and the team worked tirelessly and were always on hand at any time of day when we needed them through a really difficult process, and they finally got us over the line and are now managing the rental of our property. Would highly recommend Oakheart for selling or renting your property!!

7 augustus 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

First time buyer experience

These guys have been amazing! Me and my partner being first time buyers, we didn’t really know much about the whole process but they have been very informative and helpful and were always happy to guide us and answer any questions we had! They answer emails quickly and communicate everything! Really easy to speak to over the phone and very professional! Definitely recommend!

30 juli 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic Service and Team

Oakheart have provided us with fantastic service from the moment we viewed the property up until our moving in day. The lettings team (Rich, Cara, Alesha) have been incredibly supportive throughout whenever any issues had arisen and have provided everything we needed in a timely manner. The team are extremely friendly and professional and I would definitely recommend their services to other people. A big thank you to Oakheart.

15 juli 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

AVOID by all means

Rented with Oakheart for one year and probably the worst decision of my life. - they falsely advertised the property re contents (we had to buy white goods after being promised differently); they refused to repair maintenance issues; they try to charge the tenants for fixing plumbing issues which was down to landlord (in order to preserve their income); they left us with a broken water pump which meant no water access at night for about 5 months. When it came to renewal, we said we will not renew unless the water pump is sorted, on which occasion we were given eviction notice for asking for the repairs. We made complaints to the agency regarding the above, to which the lettings director emailed us to tell us they need to act as a business and protect their income so they will side with the landlord and they don't care about tenants. When it came to the deposit release, our check out report said we left the property in perfect condition, however the agency took over a month to get the deposit back after continuous arguments. These are just a summary of all the issues we've had renting through this estate agent, and it failed to deliver by all means any good service. Not only we ended up being evicted, but because of how poor they are, the landlord did not actually continue renting through them either. They talk a big game, but they only look after their own profits therefore, I would avoid at all cost.

15 juli 2021
Review zonder uitnodiging
Logo Oakheart Property

Antwoord van Oakheart Property

Dear Stefan,

I am saddened to see that you feel we have given you a less than satisfactory service. As we have advised on a number of occasions, we act on the landlords instruction which means that if the landlord does not authorise a repair, we cannot just instruct the work. As you are aware, the landlord chose to serve notice due to a change in their own circumstances that meant they needed to move into the property. I have never emailed you advising I wish to protect our income and will side with the landlords and am incredibly upset that you have made this unfounded accusation. As advised, we were not able to release the deposit until we had the landlord's consent. Despite my recommendations to return your full deposit, the landlord had a discrepancy of damage which you were completely updated about. The landlord ultimately agreed to return your full deposit on our recommendation. As this is the second time you have amended a 5 star review to 1 star I would be eager to speak with you further to see if there is a resolution we can come to.

Best Regards

Beoordeeld met 5 van de 5 sterren

Can’t rate them enough!

I switched to Oakheart after another local agent really let me down and I really wish I’d gone with Oakheart from the start. They got everything spot on! From the initial marketing right through to handing over the keys. My property was under offer within 4 days and they kept me up to date at every stage. Ive recommended them to so many friends and they’ve since sold another 2 properties for my immediate family. I don’t intend on moving again anytime soon but when I do I’ll definitely be returning to these guys!

7 juli 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Oakheart have been so helpful over the…

Oakheart have been so helpful over the last few days, we can't thank them enough! We are first time buyers so completely new to the whole process but they have been there to guide us through everything. Thank you especially to Cormac, Charlie and Craig!

1 juli 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Oakheart have been amazing

Oakheart have been amazing. Cormac has keeped in touch all the way. He is a great asset to oakheart. I will be recommending them to friends and family. Also hoping they will be able to help me with my next home purchase.

1 juli 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Superb! Would not use anyone else.

I first got in touch with Oakheart as they were just about to launch having had a terrible experience with another local agency. From the very first meeting with Darrell I knew I was in safe hands....Oakheart managed to sell my house in half the time it was up previously!

They checked in with me regularly and gave me the feeling that they cared about selling my house.

Big shout out to Kelly, an absolute asset to the company. Always on hand to help with a big smile on her face and a cracking sense of humour. Also have to mention Eddie, Cormac and Gigi who throughout the process were spot on.

Would and have recommended Oakheart to anyone who will listen!

29 juni 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Oakheart have been amazing

Oakheart have been amazing since the start.
We are first time buyers so had a million questions, Gigi is such a great asset to the team. She answers all your questions and makes you feel at ease. Our solicitor was a very tough person to get hold of so majority of our questions were given to Gigi and she excelled... I'm sure I got annoying at some point 😂
The whole team at oakheart are friendly and polite and no question is too big nor too small.
Our purchase took a long time due to circumstances out of our control but we finally got the keys yesterday and cannot wait to start making this house our home.
If your looking to buy or sell they really are fantastic.

17 juni 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

job done ,

well I been with others , and they get 1 star for just being there . but this oakheart WOW WOW WOW , brilliant fantastic amazing , the whole team gets 100 stars , I love them , and my two special women from the team , KELLY and GIGI well there great and deserve a pay rise , they are fantastic , and from me too all other estate agents these two know how to sell if you need a helping hand there get the job done , so don't delay if your selling , ask for OAKHEART but KELLY and GIGI , I love you both xxx

11 juni 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent team!

I’ve been using Oakheart to purchase a property plus letting management- the entire service from the beginning till the end was absolutely faultless! Such a friendly and happy team! I found them extremely competent and knowledgeable and would 100% recommend their service! Thank you Cormac, Gigi, Cara, Alesha and the rest of the team!

10 juni 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent professional service…

Excellent professional service throughout. We had an extremely difficult purchase which Gigi Chan handled expertly with timely updates and constant pushing to ensure it went through as smoothly as possible.
Christine Rethman

10 juni 2021
Review zonder uitnodiging

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