Oculak Reviews 

I ordered two pairs of trainers and only one pair arrived. There is no contact number for this company that is in use and they don't respond to emails
DO NOT USE THIS COMPANY!

Placed an order on the 8th and still not received any delivery date or confirmation. Terrible company do not use

Took over 2 weeks to get some trainers. By that point I didn't need them. I have tried to contact them multiple times to organise a return and refund and I am being totally ignored.

Personally I would give this company zero stars. Absolute Joke. I placed an order on the 5th september, Black waterproof shoe cloud 6 for my son. 80 odd quid and still not recieved. The contact number on their website is false, when you call its says you have dialled an incorrect number. I tried emailing them on the email address they also have on their website and it wouldn't work. I wouldn't bother buying anything from here.

I ordered trainers 9 days ago. Didn't receive email confirm, tried all the contacts, email, web form and number listed on their site. Email bounces, Phone number is not real and no reply to the web form. Something is wrong.

Terrible. Same as others. No delivery of trainers ordered 4 Sept. False dispatch RM tracking. Julie bot reply. I’ve requested refund so waiting response and then on to credit card company. If you paid by credit card you will be reimbursed following refund request for non delivery.

PLEASE avoid using this company. I placed an order 11 days ago and, although it was acknowledged and 'despatched' there is - as others say - no tracking information and no discernible progress.

I feel 11 days is long enough in this day and age and there are some real red flags that have driven me to leaving this review.

It is easy to flag something as sent on the platform being used (Shopify) whether it actually has been sent or not.

The number published on the website does not work and their supposed 24 hour 'customer service' turnaround time on email responses is blatantly untrue. The lack of response is not reassuring.

Although a Royal Mail tracking number is shown, it has no meaning as there is no parcel to track as it has not been received by the Royal Mail, so who knows what/whose parcel this tracking number refers to.

There is no trace at Companies House of this 'family-owned business based in London' and no trace at the address given, which appears to be Sony HQ.

I should have looked more closely at them before I placed my order. My bad but I will fight to the last for a refund and for this website to be removed.

IF my order arrives I will take this review down. I'm not holding my breath.

Waiting for delivery no tracking available

Ordered trainers over a 5 days ago, says they have been dispatched, no tracking number and order number not recognised. I suspect these are probably coming from China and are fake. If they are i will personally return them for a refund.

Disgraceful company, happy to take money off customers.

Why have a contact form to fill out on the website if you cant be bothered to actually contact your customers back. Soon as the shoes were delivered I contacted for details to return as stated on their website. Got ignored 4 times. Someone finally decided to reply and declined my return stating the sale was under a promotional offer. And were not able to offer a refund under their promotional sales policy. But were happy for me to spend an extra £35 to recieve another pair that is a better size. So their happy to take money off people but not let customers return things.

Under the UK Consumer Contracts Regulations 2013, statutory return rights apply equally to promotional and sale goods purchased online. Any customer is allowed the right to return something especially when bought online even if its on sale

Do not use. £90 down with a pair of trainers that dont fit.
I dont even think they have a customer service department. And if they do. They need sacking. Terrible.

All ok slow delivery but they seem genuine . A lot of negative reviews so i thought id share my experience.

Ordered a pair of trainers which didn't fit and refused refund. No answer to numerous emails and phone number on website NOT VALID. Wish I had read reviews before ordering. DO NOT USE THIS COMPANY

Fraud company, do not use. Ordered a pair of running shoes over 2 weeks ago and they’ve still not arrived. Phone number is not recognised and email doesn’t send as the email address is fake.

Scam company. Do not use!! I ordered from them and didn't receive. I was in contact with there customer services who went completely silent after 2 weeks. Very poor. Fraud company ripping off brits. Stay away

After writing a review about the non-delivery of goods, I took the advice from one other reviewer and asked for a refund. Miraculously, they arrived the next day. I am pleased with the shoes and they are genuine but I would not used this firm again as I had to write too many emails to get my parcel. You can’t get them on the phone and they usually ignore emails.

I received the goods - a pair of running shoes - but they did not fit and the company wants to charge half the cost again to replace them.

Great place to shop online, great sale price also.

I ordered an Adanola hoody from oculak
It was too small and it was fake . The item cost £45 . Via email I was told I can’t return the item for a refund . I was offered a bigger size but I would have to pay 45% of the new item for shipping ! How can shipping within the uk cost that much ?
The website clearly states they refund items .
As is always the case with other online legit companies . It appears to be a uk company based in London I also suspect thats false information.
I wish they could be investigated and shut down . Please do not buy anything from them

Awful company, false advertising. Say they are a British family run business and item arrives weeks later from china. Poor quality, with no labels or return information- the phone number is fake and the customer service email is a bot. They do not provide refunds even though they say they have a money back guarantee. Do not buy from this company. Bank refuses to refund my case so I am out of pocket after months of disputing the case.

Avoid buying from this website!
I didn’t like the item i ordered( fake Adanola) and wanted to return, they asked pictures or videos with the item being fitted by me so they can check whether item fits or not and accept the return OR not! They did not accept the return and felt like i am talking to a robot, unable to call them! Very bad experience with them! DO NOT ORDER FROM HERE